FY2022 Sustainability Report EN

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FY2022.6

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4VTUBJOBCJMJUZ 3FQPSU 4VTUBJOBCJMJUZBU.FSD a SJ $SFBUJOHB$JSDVMBS&DPOPNZ .JUJHBUJOH$MJNBUF$IBOHF %JWFSTJUZ*ODMVTJPO -PDBM&NQPXFSNFOU 4BGF 4FDVSF BOE'BJS 5SBOTBDUJPOT $PSQPSBUF(PWFSOBODFBOE $PNQMJBODF   3FDPHOJUJPOCZ&YUFSOBM 0SHBOJ[BUJPOT &4(%BUB "QQFOEJY 7FSTJPOIJTUPSZ 26 #BTFEPOBTVSWFZDBSSJFEPVUUISPVHIBOFYUFSOBMSFTFBSDIDPNQBOZJO+VOFPO NFOBOEXPNFOBDSPTT+BQBOCFUXFFOUIFBHFTPGBOE UIFTFSFTQPOTFTBSFGSPNUIF SFTQPOEFOUTXIPIBWFVTFE.FSD a SJ CFGPSF %FWFMPQJOHJODMVTJWFQSPEVDUTBOETFSWJDFT .FSD a SJDSFBUFTPQQPSUVOJUJFTGPSQFPQMF XJUIWBSZJOHCBDLHSPVOETUPDPNFUPHFUIFS JOFYDIBOHJOHWBMVF I am able to buy the things I want, regardless of my situation (injury/illness disability pregnancy/ medical care/etc.) I can buy things that I felt uncomfortable buying at physical shops without worry 6TFSDPNNFOUTDPMMFDUFEUISPVHITVSWFZT I am now able to buy the things I want, regardless of my situation • I live outside of the city and am battling illness, which prevents me from going outside. Pain used to cloud my every thought, but since Merc a ri came into my life, I can now buy things for my hobbies, and even go shopping online as a hobby. It has given me something to enjoy in life. (Man, 40s) I can buy things that I felt uncomfortable buying at physical shops without worry • It's easier to shop for clothing, as the whole process is anonymous. (Woman, 20s) Other user feedback • It’s almost like communicating with people I don’t know has opened up a new world for me. I feel like Merc a ri supports my values of not letting things go to waste. (Woman, 60s) • I am more comfortable communicating with strangers online now. (Man, 40s) • Sometimes the item that arrives is wrapped so delicately, and sometimes there is even a little letter attached. It makes me happy to see so many kind-hearted people out there. (Woman, 50s) • When I put in the extra e ff ort to provide a good experience for the other person, a word of thanks makes it all worth it. When someone does the same for me, I also feel gratitude and positivity. (Woman, 50s)

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4VTUBJOBCJMJUZ 3FQPSU 4VTUBJOBCJMJUZBU.FSD a SJ $SFBUJOHB$JSDVMBS&DPOPNZ .JUJHBUJOH$MJNBUF$IBOHF %JWFSTJUZ*ODMVTJPO -PDBM&NQPXFSNFOU 4BGF 4FDVSF BOE'BJS 5SBOTBDUJPOT $PSQPSBUF(PWFSOBODFBOE $PNQMJBODF   3FDPHOJUJPOCZ&YUFSOBM 0SHBOJ[BUJPOT &4(%BUB "QQFOEJY $SFBUJOHB$JSDVMBS&DPOPNZ .JUJHBUJOH$MJNBUF$IBOHF %JWFSTJUZ*ODMVTJPO -PDBM&NQPXFSNFOU 83 %FWFMPQJOHJODMVTJWFQSPEVDUTBOETFSWJDFT $PMVNO l5IBOLTUP.FSD a SJ XFIBWFNPSFPQUJPOTUPDIPPTFGSPNPOUIJTJTMBOEz $PPM5"2#*/JT:BNBUP5SBOTQPSU`TSFGSJHFSBUFEGSFJHIUTFSWJDF5IFSFJTBDIJMMFEUZQFUIBUTIJQTQSPEVDUTBUBUFNQFSBUVSFPGrˆBOEBGSP[FOUZQFUIBUTIJQTBUˆPSCFMPX 3FGSJHFSBUFE:V1BDLJT+BQBO1PTU`TSFGSJHFSBUFEGSFJHIUTFSWJDF*UEFMJWFST:V1BDLQBSDFMTUIBUTIPVMECFLFQUDPPMVOEFSBSFGSJHFSBUFEUFNQFSBUVSF The Ohiras are a couple living on Chichijima of the Ogasawara Islands. They often use Merc a ri to buy vegetables, and on the weekends, they enjoy planting seedlings they bought on Merc a ri. They also found their car on Merc a ri, which they use to move around the island. We asked these two avid Merc a ri users what kind of tips they have for using our service. How did you fi rst start buying vegetables on Merc a ri? I wanted to gift some fava beans to my mom for Mother’s Day, but most of the sites I found were selling them using Cool TA-Q-BIN1, which can’t be sent to Ogasawara. That’s when I found a farmer who sells fava beans on Merc a ri, and ships them without using Cool TA-Q- BIN. Some farmers I know told me that it shouldn’t be a problem to ship them at room temperature, so I asked the seller to do so, telling them I live on a remote island. I thought it was great how I could communicate directly with the seller and ask them for certain requests, and so from that point on, I started buying other vegetables on Merc a ri, as well as seedlings to farm. Why Merc a ri over your local supermarket?   The produce sold at supermarkets go through the long process of getting shipped out by the farmer, handled by some intermediaries, and then being put on a boat and delivered to the market—so they just aren’t very fresh. However, the vegetables I buy on Merc a ri get sent to me straight from the farmer without going through all those steps, so most of them are fresher than the produce sold at our local supermarkets. I’d say I can get vegetables on Merc a ri three to four days faster than if I were to get them at the market. So by using Merc a ri, I’ve been able to get my hands on great things that aren’t sold on the island. It’s nice that I now have options that otherwise were not available to me living on Chichijima. Many online shops won’t ship all the way to Ogasawara for reasons like reduced freshness, but on Merc a ri, if I negotiate with sellers and explain my situation, they do their best to send me their products. Another great thing is that I’m able to get reliable advice directly from the sellers, who are experts on the vegetables they are selling. *OUFSWJFXLeo Ohira + Ayako Ohira Over 7 years of experience using Merc a ri. Live on Chichijima of the Ogasawara Islands. Avid Merc a ri users, mainly buying vegetable seedlings and listing clothes and books they no longer need. Through communicating with sellers on Merc a ri and looking at their pro fi les, I’m able to meet dedicated farmers who are passionate about growing their vegetables, see which vegetables they recommend, and buy and enjoy those vegetables. Is there a transaction you had with a farmer that stood out to you in particular? There was one farmer who asked if they can send me their vegetables both at room temperature and using Refrigerated Yu-Pack2. They wanted to check how fresh the vegetables would be by the time they arrived in Ogasawara. There was also a farmer who sent me a bunch of their vegetables, saying they’d send me more if they were not fresh when they arrived. The boat that ships things to Ogasawara only departs once a week, so it takes any item at least a week to get here. These transactions made me realize how much the sellers care, and how considerate they are of the people who buy their products. I think it’s really something unique to C2C transactions.   There was another time where a farmer in Hokkaido sent me a lot more potatoes than I ordered, because they had some left over. They sent me these extra potatoes out of kindness, since on Merc a ri, the weight of the package doesn’t matter. It’s a fl at shipping fee no matter where you’re shipping to, as long as the size of the Merc a ri Shipping box is the same. I was really impressed that Merc a ri Shipping is o ff ered at such a reasonable and fl at fee nationwide, since other sites usually refuse or charge more to ship to remote islands. Through communicating with these farmers, I’ve been able to meet lots of nice, generous people and enjoy many heartwarming moments.

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4VTUBJOBCJMJUZ 3FQPSU 4VTUBJOBCJMJUZBU.FSD a SJ $SFBUJOHB$JSDVMBS&DPOPNZ .JUJHBUJOH$MJNBUF$IBOHF %JWFSTJUZ*ODMVTJPO -PDBM&NQPXFSNFOU 4BGF 4FDVSF BOE'BJS 5SBOTBDUJPOT $PSQPSBUF(PWFSOBODFBOE $PNQMJBODF   3FDPHOJUJPOCZ&YUFSOBM 0SHBOJ[BUJPOT &4(%BUB "QQFOEJY $SFBUJOHB$JSDVMBS&DPOPNZ .JUJHBUJOH$MJNBUF$IBOHF %JWFSTJUZ*ODMVTJPO -PDBM&NQPXFSNFOU 84 Source: $SFBUJOHB#FOF fi UT4ZTUFNUP4IPX"QQSFDJBUJPOUP.FNCFST"O*OUFSWJFX8JUI'PVS.FSDJ#PY6TFST %JWFSTJUZBOEJODMVTJPOJOUIFDPNQBOZ $PMVNO "U.FSD a SJ XFIBWFWBSJPVT)3TZTUFNTUPIFMQPVSEJWFSTFNFNCFSTNBYJNJ[FUIFJSQPUFOUJBM Πϥετʁࣸਅʁ :VNB,VNBUB $SFBUJWF5FBN Below are some excerpts from an interview we had with four of our members who have taken childbirth/childcare leave using our bene fi ts system Merci Box, come back from leave, or are working remotely utilizing our Your Choice policy. ʔ Merci Box   Kumata: There are many options and it depends on each person, but I personally am very glad I took childcare leave, because I was able to be there for important milestones, like when my kid fi rst rolled over. A big reason I took childcare leave was because it was always a dream of mine to raise my own kids. Work is important, but I want to enjoy raising my kids, too! .BOBNJ)JSBUB 1SPEVDU.BOBHFNFOU5FBN )JTBP"LBHBXB $SFBUJWF5FBN /BUTVNJ0IZBNB   4VTUBJOBCJMJUZ5FBN ʔ Merci Box Hirata: I think Merc a ri is a very family-friendly workplace. There have been more bene fi ts to provide support not just for childbirth, but for fertility treatments as well. I feel that the company wants its employees to prioritize their own happiness. So as employees, we should feel comfortable making full use of the bene fi ts, and then fully support the business when we are working. ʔ Worries during childbirth/childcare leave   Akagawa: For me, both my wife and I were taking childcare leave at the same time, so I was worried if we’d have enough income. Before going on leave, I kept thinking to myself, “Am I really going to be able to commit myself fully to childcare, just because I take time o ff ?” or “Wouldn’t it be better for our family if I keep working and bring home money instead?” However, Merci Box helped me decide to take short-term leave, since it o ff ers some fi nancial support to parents after returning from childcare leave. Without this system, I might have not been comfortable taking leave. ʔ Your Choice policy Ohyama: Up until now, I thought moving to a remote island was not possible until after I retire. However, thanks to Your Choice, I was able to make this dream a reality, while also continuing to work at Merc a ri. I’m grateful for being able to work in this kind of environment, where I can take breaks during the day to decompress at the beach or in the mountains, without needing to travel far.

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4VTUBJOBCJMJUZ 3FQPSU 4VTUBJOBCJMJUZBU.FSD a SJ $SFBUJOHB$JSDVMBS&DPOPNZ .JUJHBUJOH$MJNBUF$IBOHF %JWFSTJUZ*ODMVTJPO -PDBM&NQPXFSNFOU 4BGF 4FDVSF BOE'BJS 5SBOTBDUJPOT $PSQPSBUF(PWFSOBODFBOE $PNQMJBODF   3FDPHOJUJPOCZ&YUFSOBM 0SHBOJ[BUJPOT &4(%BUB "QQFOEJY $SFBUJOHB$JSDVMBS&DPOPNZ .JUJHBUJOH$MJNBUF$IBOHF %JWFSTJUZ*ODMVTJPO -PDBM&NQPXFSNFOU .FSD a SJMBVODIFEUIFTPGUXBSFFOHJOFFSJOHUSBJOJOHQSPHSBN#VJME!.FSD a SJJO JOUIFIPQFTPGBEESFTTJOHTPNFPGUIFJTTVFTUIBUGBDFUIFUFDIJOEVTUSZ TVDIBTIPXXPNFONBLFVQPOMZPGTPGUXBSFFOHJOFFST BTXFMMBTUIF PWFSBMMUFDIUBMFOUTIPSUBHFJO+BQBO8FIPQFUIJTQSPHSBNDBOCFBUMFBTUB TNBMMTUFQUPXBSEQSPNPUJOHEJWFSTJUZJODMVTJPOBDSPTTPVSJOEVTUSZ5IJTZFBS XFXJMMBMTPCFQSPWJEJOHGSFFPOMJOFUSBJOJOHQSPHSBNTUPBCPVUQFPQMF )FME #VJME!.FSD a SJ B TPGUXBSF FOHJOFFSJOH USBJOJOHQSPHSBNGPSNJOPSJUJFTJOUIFUFDIJOEVTUSZ 85 %JWFSTJUZBOEJODMVTJPOJOUIFDPNQBOZ +BQBO*OGPSNBUJPO5FDIOPMPHZ4FSWJDFT*OEVTUSZ"TTPDJBUJPO`Tl#BTJD4UBUJTUJDBM4VSWFZPOUIF*OGPSNBUJPO4FSWJDFT*OEVTUSZ &EJUJPOz .BSDI 5ISPVHIUIJTQBSUOFSTIJQ XFQMBOUPDSFBUFBDVSSJDVMVNGPS,BNJZBNB .BSVHPUP,PTFOUIBUJODPSQPSBUFTUIFLOPXMFEHFPG.FSD a SJ`T%*FGGPSUTUP IFMQUIFTDIPPMEFWFMPQlQFPQMFXIPNBLFBOJNQBDUUISPVHIUIFQPXFSPG DSFBUJOHUIJOHTz &YFDVUFEBQBSUOFSTIJQGPSFEVDBUJPOXJUI,BNJZBNB .BSVHPUP,PTFO UFOUBUJWFOBNF UPQSPNPUF%* ● Initiatives completed so far: • Donated 100 million yen using the corporate Furusato Nozei program (Japan’s hometown tax donation program) • Held workshops and events for school stakeholders to share Merc a ri’s knowledge related to D&I • Jointly held unconscious bias workshops • Gave a lecture at the Schools of the Future Festival put on by Kamiyama Marugoto Kosen ● Initiatives in the works: • Dispatch Merc a ri employees as lecturers at Kamiyama Marugoto Kosen’s Summer School Program • Jointly design special classes to promote D&I and invite employees to give lectures once the school opens • Hold regular meetings to exchange opinions • Note: This information is subject to change based on future discussions. ●Program outline: • A software engineer training program made up of the Build Training Program and the Build Internship • In the fi rst half, trainees will participate in the Build Training Program, which covers topics such as data structures and algorithms. Once they learn the essential technical skills, those who pass the screening process will move on to the Build Internship. "QQMZJOH%*JOEFWFMPQJOHUIFOFYUHFOFSBUJPOPGUBMFOU

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