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FY2022 Sustainability Report EN

Mercari, Inc.
August 09, 2022

FY2022 Sustainability Report EN

Mercari, Inc.

August 09, 2022
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    Material Topic 1: Creating a Circular Economy/Mitigating Climate Change

    Material Topic 2: Diversity & Inclusion


    Material Topic 3: Local Empowerment


    Material Topic 4: Safe, Secure, and Fair Transactions

    Material Topic 5: Corporate Governance and Compliance

    Recognition by External Organizations


    ESG Data


    Appendix
    Sustainability at Merc
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    (injury/illness disability pregnancy/
    medical care/etc.)

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    shops without worry

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    me from going outside. Pain used to cloud my every thought,
    but since Merc
    a
    ri came into my life, I can now buy things for my
    hobbies, and even go shopping online as a hobby. It has given
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    I can buy things that I felt uncomfortable buying at physical shops
    without worry


    • It's easier to shop for clothing, as the whole process is
    anonymous. (Woman, 20s)


    Other user feedback


    • It’s almost like communicating with people I don’t know has
    opened up a new world for me. I feel like Merc
    a
    ri supports my
    values of not letting things go to waste. (Woman, 60s)


    • I am more comfortable communicating with strangers online
    now. (Man, 40s)


    • Sometimes the item that arrives is wrapped so delicately, and
    sometimes there is even a little letter attached. It makes me
    happy to see so many kind-hearted people out there. (Woman,
    50s)


    • When I put in the extra e
    ff
    ort to provide a good experience for
    the other person, a word of thanks makes it all worth it. When
    someone does the same for me, I also feel gratitude and
    positivity. (Woman, 50s)

    View full-size slide

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    View full-size slide

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    View full-size slide

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    View full-size slide

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    View full-size slide

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    View full-size slide

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    The Ohiras are a couple living on Chichijima of the Ogasawara Islands. They
    often use Merc
    a
    ri to buy vegetables, and on the weekends, they enjoy planting
    seedlings they bought on Merc
    a
    ri. They also found their car on Merc
    a
    ri, which
    they use to move around the island. We asked these two avid Merc
    a
    ri users what
    kind of tips they have for using our service.


    How did you
    fi
    rst start buying vegetables on Merc
    a
    ri?


    I wanted to gift some fava beans to my mom for Mother’s Day, but most of the sites I found
    were selling them using Cool TA-Q-BIN1, which can’t be sent to Ogasawara. That’s when I
    found a farmer who sells fava beans on Merc
    a
    ri, and ships them without using Cool TA-Q-
    BIN. Some farmers I know told me that it shouldn’t be a problem to ship them at room
    temperature, so I asked the seller to do so, telling them I live on a remote island. I thought it
    was great how I could communicate directly with the seller and ask them for certain requests,
    and so from that point on, I started buying other vegetables on Merc
    a
    ri, as well as seedlings
    to farm.


    Why Merc
    a
    ri over your local supermarket?

    The produce sold at supermarkets go through the long process of getting shipped out by the
    farmer, handled by some intermediaries, and then being put on a boat and delivered to the
    market—so they just aren’t very fresh. However, the vegetables I buy on Merc
    a
    ri get sent to
    me straight from the farmer without going through all those steps, so most of them are
    fresher than the produce sold at our local supermarkets. I’d say I can get vegetables on
    Merc
    a
    ri three to four days faster than if I were to get them at the market. So by using Merc
    a
    ri,
    I’ve been able to get my hands on great things that aren’t sold on the island. It’s nice that I
    now have options that otherwise were not available to me living on Chichijima. Many online
    shops won’t ship all the way to Ogasawara for reasons like reduced freshness, but on Merc
    a
    ri,
    if I negotiate with sellers and explain my situation, they do their best to send me their
    products. Another great thing is that I’m able to get reliable advice directly from the sellers,
    who are experts on the vegetables they are selling.
    *OUFSWJFXLeo Ohira + Ayako Ohira


    Over 7 years of experience using Merc
    a
    ri. Live on
    Chichijima of the Ogasawara Islands. Avid Merc
    a
    ri users,
    mainly buying vegetable seedlings and listing clothes and
    books they no longer need.
    Through communicating with sellers on Merc
    a
    ri and looking at their pro
    fi
    les, I’m able to meet
    dedicated farmers who are passionate about growing their vegetables, see which vegetables
    they recommend, and buy and enjoy those vegetables.


    Is there a transaction you had with a farmer that stood out to you in particular?


    There was one farmer who asked if they can send me their vegetables both at room
    temperature and using Refrigerated Yu-Pack2. They wanted to check how fresh the
    vegetables would be by the time they arrived in Ogasawara. There was also a farmer who
    sent me a bunch of their vegetables, saying they’d send me more if they were not fresh when
    they arrived. The boat that ships things to Ogasawara only departs once a week, so it takes
    any item at least a week to get here. These transactions made me realize how much the
    sellers care, and how considerate they are of the people who buy their products. I think it’s
    really something unique to C2C transactions.

    There was another time where a farmer in Hokkaido sent me a lot more potatoes than I
    ordered, because they had some left over. They sent me these extra potatoes out of
    kindness, since on Merc
    a
    ri, the weight of the package doesn’t matter. It’s a
    fl
    at shipping fee
    no matter where you’re shipping to, as long as the size of the Merc
    a
    ri Shipping box is the
    same. I was really impressed that Merc
    a
    ri Shipping is o
    ff
    ered at such a reasonable and
    fl
    at fee
    nationwide, since other sites usually refuse or charge more to ship to remote islands. Through
    communicating with these farmers, I’ve been able to meet lots of nice, generous people and
    enjoy many heartwarming moments.

    View full-size slide

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    ʔ Merci Box

    Kumata: There are many options and it depends on each
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    fi
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    that the company wants its employees to prioritize their
    own happiness. So as employees, we should feel
    comfortable making full use of the bene
    fi
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    fully support the business when we are working.
    ʔ Worries during childbirth/childcare leave

    Akagawa: For me, both my wife and I were taking childcare
    leave at the same time, so I was worried if we’d have
    enough income. Before going on leave, I kept thinking to
    myself, “Am I really going to be able to commit myself fully
    to childcare, just because I take time o
    ff
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    better for our family if I keep working and bring home
    money instead?” However, Merci Box helped me decide to
    take short-term leave, since it o
    ff
    ers some
    fi
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    system, I might have not been comfortable taking leave.
    ʔ Your Choice policy


    Ohyama: Up until now, I thought moving to a remote
    island was not possible until after I retire. However,
    thanks to Your Choice, I was able to make this dream a
    reality, while also continuing to work at Merc
    a
    ri. I’m
    grateful for being able to work in this kind of
    environment, where I can take breaks during the day to
    decompress at the beach or in the mountains, without
    needing to travel far.

    View full-size slide

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    ● Initiatives completed so far:


    • Donated 100 million yen using the corporate Furusato Nozei program
    (Japan’s hometown tax donation program)


    • Held workshops and events for school stakeholders to share Merc
    a
    ri’s
    knowledge related to D&I


    • Jointly held unconscious bias workshops


    • Gave a lecture at the Schools of the Future Festival put on by Kamiyama
    Marugoto Kosen


    ● Initiatives in the works:


    • Dispatch Merc
    a
    ri employees as lecturers at Kamiyama Marugoto Kosen’s
    Summer School Program


    • Jointly design special classes to promote D&I and invite employees to give
    lectures once the school opens


    • Hold regular meetings to exchange opinions


    • Note: This information is subject to change based on future
    discussions.
    ●Program outline:


    • A software engineer training program made up of the Build Training Program and
    the Build Internship


    • In the
    fi
    rst half, trainees will participate in the Build Training Program, which covers
    topics such as data structures and algorithms. Once they learn the essential
    technical skills, those who pass the screening process will move on to the Build
    Internship.
    "QQMZJOH%*JOEFWFMPQJOHUIFOFYUHFOFSBUJPOPGUBMFOU

    View full-size slide

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