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Digital is a team sport @jukesie


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@jukesie former civil servant current remote team worker serial leaper from frying pan to fire #campdigital

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These are my lessons learned.

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2. Hiring 3. Culture 1. Digital 4. Questions

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2. Hiring 3. Culture 1. Digital 4. Questions

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Digital: Applying the culture, practices, processes & technologies of the Internet-era to respond to people's raised expectations. Tom Loosemore

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@jukesie In 2011 the Government Digital 
 Service (GDS) was founded. #campdigital

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@jukesie GDS implemented spend 
 controls on all digital projects.. #campdigital

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..and introduced the ‘Service Standard’ against which all projects would be assessed.

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2. Hiring 3. Culture 1. Digital 4. Questions

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The biggest digital transformation challenge is people not technology. Me.

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Hiring the best is your most important task. Steve Jobs

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Leave the rockstars to the Pyramid stage.

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The work of a team should always embrace a great player but the great player must always work. Alex Ferguson

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@jukesie It doesn’t end at the interview. Give useful feedback to unsuccessful candidates. 
 Keep communicating with the successful candidate.
 Just sending an offer email and a start date is not enough. #campdigital

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@jukesie Introductions over induction. Plan the first week or two for any new hire carefully with a 
 mix of the mundane and the interesting. 
 Don’t overwhelm them but get them involved asap. 
 Make them feel welcome and wanted. #campdigital

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2. Hiring 3. Culture 1. Digital 4. Questions

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Culture eats strategy for breakfast. Peter Drucker

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I am here just to learn, to improve, to help my team improve. Pep Guardiola

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@jukesie Culture isn’t imposed it emerges. You cannot create a postive culture by top down edict. 
 It can be aspirational and ambitious but it emerges from
 behaviours already existing. #campdigital

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@jukesie Have the team prepare principles. Encourage the team(s) to come up with principles to work
 towards. Then reinforce them by making them a part of
 how you work every day. #campdigital

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@jukesie Have the team prepare principles. Encourage the team(s) to come up with principles to work
 towards. Then reinforce them by making them a part of
 how you work every day. https://digitalblog.ons.gov.uk/2016/07/27/the-first-xi-ons-digital-publishing-principles/ #campdigital

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Culture is more than posters on walls…but visibility is vital.

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Culture is more than posters on walls…but visibility is vital. https://gds.blog.gov.uk/2016/05/25/its-ok-to-say-whats-ok/

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@jukesie The details matter. Make sure people have the hardware and software they
 need to do their jobs. Make training available. Give staff
 time to experiment and learn. #campdigital

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@jukesie The environment is important. Seat the team together. Speak to the team about desk layout
 if possible. Walls, walls, walls. Quiet spaces. Meeting rooms. #campdigital

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@jukesie The maker vs manager schedule. If you haven’t read this and work in a team with designers,
 developers & managers —> 
 http://www.paulgraham.com/makersschedule.html #campdigital

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@jukesie Trust the team to make decisions. It is easy to talk about empowering staff but you have to
 100% follow through. Read ‘Turn the Ship Around’ about the 
 leader/leader approach. #campdigital

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@jukesie Leaders need to be umbrellas. You have to protect the team from the HiPPO sh*t. Give them
 the space to do the work but don’t isolate them. Often their
 opinions will carry the most weight. #campdigital

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@jukesie Corporate subcultures are hard. You can spend time building a team culture but your 
 wider organisation has a culture of its own and they may 
 not coexist comfortably. #campdigital

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@jukesie Culture can be fragile. Especially in the early days. You have to be careful not to
 damage it with poor behaviours or bad decisions. #campdigital

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2. Hiring 3. Culture 1. Digital 4. Questions

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Thanks. Matt Jukes http://productforthepeople.xyz