Digital is a team sport

CampDigital 24/05/2017

Transcript

1. Digital is a team sport @jukesie

2. @jukesie former civil servant current remote team worker serial leaper from frying pan to fire #campdigital
3. These are my lessons learned.
4. 2. Hiring 3. Culture 1. Digital 4. Questions
5. 2. Hiring 3. Culture 1. Digital 4. Questions
6. Digital: Applying the culture, practices, processes & technologies of the Internet-era to respond to people's raised expectations. Tom Loosemore
7. @jukesie In 2011 the Government Digital 
 Service (GDS) was founded. #campdigital
8. @jukesie GDS implemented spend 
 controls on all digital projects.. #campdigital
9. ..and introduced the ‘Service Standard’ against which all projects would be assessed.
12. 2. Hiring 3. Culture 1. Digital 4. Questions
13. The biggest digital transformation challenge is people not technology. Me.
14. Hiring the best is your most important task. Steve Jobs
15. Leave the rockstars to the Pyramid stage.
16. The work of a team should always embrace a great player but the great player must always work. Alex Ferguson
17. @jukesie It doesn’t end at the interview. Give useful feedback to unsuccessful candidates. 
 Keep communicating with the successful candidate.
 Just sending an offer email and a start date is not enough. #campdigital
18. @jukesie Introductions over induction. Plan the first week or two for any new hire carefully with a 
 mix of the mundane and the interesting. 
 Don’t overwhelm them but get them involved asap. 
 Make them feel welcome and wanted. #campdigital
19. 2. Hiring 3. Culture 1. Digital 4. Questions
20. Culture eats strategy for breakfast. Peter Drucker
21. I am here just to learn, to improve, to help my team improve. Pep Guardiola
22. @jukesie Culture isn’t imposed it emerges. You cannot create a postive culture by top down edict. 
 It can be aspirational and ambitious but it emerges from
 behaviours already existing. #campdigital
23. @jukesie Have the team prepare principles. Encourage the team(s) to come up with principles to work
 towards. Then reinforce them by making them a part of
 how you work every day. #campdigital
24. @jukesie Have the team prepare principles. Encourage the team(s) to come up with principles to work
 towards. Then reinforce them by making them a part of
 how you work every day. https://digitalblog.ons.gov.uk/2016/07/27/the-first-xi-ons-digital-publishing-principles/ #campdigital
25. Culture is more than posters on walls…but visibility is vital.
26. Culture is more than posters on walls…but visibility is vital. https://gds.blog.gov.uk/2016/05/25/its-ok-to-say-whats-ok/
27. @jukesie The details matter. Make sure people have the hardware and software they
 need to do their jobs. Make training available. Give staff
 time to experiment and learn. #campdigital
28. @jukesie The environment is important. Seat the team together. Speak to the team about desk layout
 if possible. Walls, walls, walls. Quiet spaces. Meeting rooms. #campdigital
29. @jukesie The maker vs manager schedule. If you haven’t read this and work in a team with designers,
 developers & managers —> 
 http://www.paulgraham.com/makersschedule.html #campdigital
30. @jukesie Trust the team to make decisions. It is easy to talk about empowering staff but you have to
 100% follow through. Read ‘Turn the Ship Around’ about the 
 leader/leader approach. #campdigital
31. @jukesie Leaders need to be umbrellas. You have to protect the team from the HiPPO sh*t. Give them
 the space to do the work but don’t isolate them. Often their
 opinions will carry the most weight. #campdigital
32. @jukesie Corporate subcultures are hard. You can spend time building a team culture but your 
 wider organisation has a culture of its own and they may 
 not coexist comfortably. #campdigital
33. @jukesie Culture can be fragile. Especially in the early days. You have to be careful not to
 damage it with poor behaviours or bad decisions. #campdigital
34. 2. Hiring 3. Culture 1. Digital 4. Questions
35. Thanks. Matt Jukes http://productforthepeople.xyz