You Are Insufficiently Persuasive (RubyConf)

by Sandi Metz

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Nov 2017 @sandimetz Sandi Metz You are insuﬃciently persuasive

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@sandimetz Nov 2017 Happiness

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 456,283 email addresses

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 456,283 33,200 email addresses randomly selected

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 456,283 33,200 1,318 email addresses randomly selected responded

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 456,283 33,200 1,318 219 email addresses randomly selected responded unhappiness codes

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 456,283 33,200 1,318 219 2,280 email addresses randomly selected responded unhappiness codes references to codes

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 456,283 33,200 1,318 219 2,280 10.41 email addresses randomly selected responded unhappiness codes references to codes average references per code

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 Frequency Cause Category 1 186 Being stuck in problem solving internal 2 152 Time pressure external 3 107 Bad code quality and coding practice external 4 71 Under-performing colleague external 5 63 Feel inadequate with work internal 6 60 Mundane or repetitive task external 7 57 Unexplained broken code external 8 42 Bad decision making external 9 40 Imposed limitation on development external 10 39 Personal issues – not work related internal 817 out of 2,280

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 Frequency Cause Category 1 2 152 Time pressure external 3 107 Bad code quality and coding practice external 4 71 Under-performing colleague external 5 6 60 Mundane or repetitive task external 7 57 Unexplained broken code external 8 42 Bad decision making external 9 40 Imposed limitation on development external 10 528 out of 2,280

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 Frequency Cause Category 1 2 152 Time pressure external 3 107 Bad code quality and coding practice external 4 71 Under-performing colleague external 5 6 7 57 Unexplained broken code external 8 42 Bad decision making external 9 40 Imposed limitation on development external 10 469 out of 2,280

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 Frequency Cause Category 1 2 152 Time pressure external 3 107 Bad code quality and coding practice external 4 71 Under-performing colleague external 5 6 7 57 Unexplained broken code external 8 42 Bad decision making external 9 40 Imposed limitation on development external 10 469 out of 2,280 The problem?

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@sandimetz Nov 2017 On the Unhappiness of Software Developers Daniel Graziotin, Fabian Fagerholm, Xiaofeng Wang, and Pekka Abrahamsson. 2017 Frequency Cause Category 1 2 152 Time pressure external 3 107 Bad code quality and coding practice external 4 71 Under-performing colleague external 5 6 7 57 Unexplained broken code external 8 42 Bad decision making external 9 40 Imposed limitation on development external 10 469 out of 2,280 The problem? Other People!

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@sandimetz Nov 2017 Persuasion

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@sandimetz Nov 2017 One perspective

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@sandimetz Nov 2017

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@sandimetz Nov 2017

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@sandimetz Nov 2017 6 Rules

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@sandimetz Nov 2017 Reciprocity 1

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@sandimetz Nov 2017 "Hare Krishnas in the Carnival Parade,2009" by Capes Treasures CC BY-NC-ND 2.0

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@sandimetz Nov 2017 Consistency 2

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@sandimetz Nov 2017 "Opening Presents" by Jay Malone CC BY 2.0

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@sandimetz Nov 2017 Social Proof 3

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@sandimetz Nov 2017 "Six Sheep Staring" by Aad Van Rijn CC BY-NC-ND 2.0

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@sandimetz Nov 2017 Authority 4

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@sandimetz Nov 2017 "Paggi-9" by Jay Weenig CC BY-NC 2.0

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@sandimetz Nov 2017 Liking 5

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@sandimetz Nov 2017 "Friends" by Julien Harneis CC BY-SA 2.0

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@sandimetz Nov 2017 Scarcity 6

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@sandimetz Nov 2017 "Parking Lot" by Jim Pennucci CC BY 2.0

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@sandimetz Nov 2017 Reciprocity Consistency Social Proof Authority Liking Scarcity

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@sandimetz Nov 2017 Reciprocity Consistency Social Proof Authority Liking Scarcity Weapons of Inﬂuence

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@sandimetz Nov 2017 Another Perspective

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@sandimetz Nov 2017

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@sandimetz Nov 2017

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@sandimetz Nov 2017 4 Categories

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@sandimetz Nov 2017 Make People Like You 1

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@sandimetz Nov 2017 Become genuinely interested in other people. Make People Like You 1.1

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@sandimetz Nov 2017 Smile. Make People Like You 1.2

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@sandimetz Nov 2017 Remember that a person’s name is to that person the sweetest and most important sound in any language . Make People Like You 1.3

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@sandimetz Nov 2017 Be a good listener. Make People Like You 1.4

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@sandimetz Nov 2017 Talk in terms of the other person’s interests. Make People Like You 1.5

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@sandimetz Nov 2017 Make the other person feel important —and do it sincerely. Make People Like You 1.6

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@sandimetz Nov 2017 Handling People 2

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@sandimetz Nov 2017 Don’t criticize, condemn or complain. 2.1 Handling People

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@sandimetz Nov 2017 Give honest and sincere appreciation. Handling People 2.2

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@sandimetz Nov 2017 Arouse in the other person an eager want. Handling People 2.3

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@sandimetz Nov 2017 Win People To Your Way Of Thinking 3

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@sandimetz Nov 2017 The only way to get the best of an argument is to avoid it. 3.1 Win People

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@sandimetz Nov 2017 Show respect for the other person’s opinions. (Never say, “You’re wrong.”) 3.2 Win People

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@sandimetz Nov 2017 If you are wrong, admit it quickly and emphatically. 3.3 Win People

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@sandimetz Nov 2017 Begin in a friendly way. 3.4 Win People

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@sandimetz Nov 2017 Get the other person saying “yes, yes” immediately. 3.5 Win People

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@sandimetz Nov 2017 Let the other person do a great deal of the talking. 3.6 Win People

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@sandimetz Nov 2017 Let the other person feel that the idea is theirs. 3.7 Win People

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@sandimetz Nov 2017 Try honestly to see things from the other person’s point of view. 3.8 Win People

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@sandimetz Nov 2017 Be sympathetic with the other person’s ideas and desires. 3.9 Win People

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@sandimetz Nov 2017 Appeal to the nobler motives. 3.10 Win People

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@sandimetz Nov 2017 Dramatize your ideas. 3.11 Win People

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@sandimetz Nov 2017 Throw down a challenge. 3.12 Win People

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@sandimetz Nov 2017 Be A Leader 4

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@sandimetz Nov 2017 Begin with praise and honest appreciation. 4.1 Be A Leader

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@sandimetz Nov 2017 Call attention to people’s mistakes indirectly. Be A Leader 4.2

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@sandimetz Nov 2017 Talk about your own mistakes before criticizing the other person. 4.3 Be A Leader

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@sandimetz Nov 2017 Ask questions instead of giving direct orders. 4.4 Be A Leader

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@sandimetz Nov 2017 Let the other person save face. 4.5 Be A Leader

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@sandimetz Nov 2017 Praise the slightest improvement. 4.6 Be A Leader

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@sandimetz Nov 2017 Give the other person a ﬁne reputation to live up to. 4.7 Be A Leader

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@sandimetz Nov 2017 Use encouragement. 4.8 Be A Leader

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@sandimetz Nov 2017 Make the other person happy about doing the thing you suggest. 4.9 Be A Leader

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@sandimetz Nov 2017

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@sandimetz Nov 2017 Act as if others are interesting and you will eventually ﬁnd them so.

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@sandimetz Nov 2017 Act as if others are interesting and you will eventually ﬁnd them so. - Sarah Mei

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@sandimetz Nov 2017 It's not about them.

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@sandimetz Nov 2017 "mirror, mirror" by samuelinho CC BY-NC-ND 2.0

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@sandimetz Nov 2017 It's about you. "mirror, mirror" by samuelinho CC BY-NC-ND 2.0

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@sandimetz Nov 2017 Make People Like You Handle People Respectfully Win People Over Be A Leader

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@sandimetz Nov 2017 Frequency Cause Category 152 Time pressure external 107 Bad code quality and coding practice external 71 Under-performing colleague external 57 Unexplained broken code external 42 Bad decision making external 40 Imposed limitation on development external

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@sandimetz Nov 2017 How do you know you're right?

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@sandimetz Nov 2017 Ends vs Means

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@sandimetz Nov 2017 Motivation

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@sandimetz Nov 2017

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@sandimetz Nov 2017 "ﬁrst steps" by Morten Siebuhr CC BY-NC 2.0

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@sandimetz Nov 2017 "ﬁrst steps" by Morten Siebuhr CC BY-NC 2.0 Autonomy

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@sandimetz Nov 2017 "Girls on Boards" by Max Khokhlov CC BY-ND 2.0

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@sandimetz Nov 2017 "Girls on Boards" by Max Khokhlov CC BY-ND 2.0 Mastery

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@sandimetz Nov 2017 "Joppa Blitz"by Brian's Dallas Habitat For Humanity Photos CC BY-NC-ND 2.0

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@sandimetz Nov 2017 "Joppa Blitz"by Brian's Dallas Habitat For Humanity Photos CC BY-NC-ND 2.0 Purpose

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@sandimetz Nov 2017

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@sandimetz Nov 2017 Teamwork

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@sandimetz Nov 2017

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@sandimetz Nov 2017 Project Aristotle

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@sandimetz Nov 2017 Project Aristotle

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@sandimetz Nov 2017 Emotional Intelligence of Groups

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@sandimetz Nov 2017 "equality in distribution of conversational turn-taking"

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@sandimetz Nov 2017 "average social sensitivity"

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@sandimetz Nov 2017 Psychological Safety

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@sandimetz Nov 2017 "Opening Presents" by Jay Malone CC BY 2.0

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@sandimetz Nov 2017

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@sandimetz Nov 2017

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@sandimetz Nov 2017

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@sandimetz Nov 2017

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@sandimetz Nov 2017

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@sandimetz Nov 2017

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@sandimetz Nov 2017

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@sandimetz Nov 2017 You Are

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@sandimetz Nov 2017 You Are

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@sandimetz Nov 2017 You Are Good Enough

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@sandimetz Nov 2017 Collaborate

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@sandimetz Nov 2017 Build The Best Team

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@sandimetz Nov 2017 Be Your Best Self

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@sandimetz Thanks Nov 2017

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@sandimetz References Nov 2017 https://motherboard.vice.com/en_us/article/53vb4z/are-software-developers-miserable https://arxiv.org/pdf/1703.04993.pdf http://changingminds.org/ https://www.inﬂuenceatwork.com/principles-of-persuasion/ http://www.dalecarnegie.ca/ https://www.theatlantic.com/technology/archive/2011/02/science-people-really-do-take-longer-leaving-a- parking-spot-when-youre-waiting-for-it/71439/ http://onlinelibrary.wiley.com/doi/10.1111/j.1559-1816.1997.tb00661.x/abstract https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect- team.html https://rework.withgoogle.com/subjects/teams/ https://hbr.org/product/harvard-business-review-january-february-2016/BR1601-MAG-ENG

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@sandimetz Credits Nov 2017 “Tabby Giggle Red” by Anna Leask CC BY-NC-ND 2.0 (https://www.flickr.com/photos/annaleask/6444417905/) “Having a laugh” by David Merrigan CC BY-NC 2.0 (https://www.flickr.com/photos/daveograve/3957715961/) “Laugh as the Sun comes” by Gregory Gill CC BY-NC-ND 2.0 (https://www.flickr.com/photos/gagillphoto/3336353424/) “Baby catch” by Shawn Anderson CC BY-NC-ND 2.0 (https://www.flickr.com/photos/drakelelane/96242961/) “Laughing” by Jordan Dent CC BY-NC-ND 2.0 (https://www.flickr.com/photos/creationcast/3003668258/) “Laughing” by Santita Dwi Putri CC BY-NC-ND 2.0 (https://www.flickr.com/photos/sputri1/2617244006/) “Laughing” by MichelleNMS CC BY-NC 2.0 (https://www.flickr.com/photos/mnmorgan/3783186588/) “laughing ladies” by schwa021 CC BY-NC-ND 2.0 (https://www.flickr.com/photos/michaelhschwartz/33399737755/)