Slide 1

Slide 1 text

Matt Edgar service design & innovation

Slide 2

Slide 2 text

History Journalism Product Strategy Service Design Product Management Design Management

Slide 3

Slide 3 text

Useful robots

Slide 4

Slide 4 text

Co-create a useful robot and gain an insight into how top designers in the creative industries create new products and services.

Slide 5

Slide 5 text

Learn by doing Iterative User-centred

Slide 6

Slide 6 text

In your groups, 20 mins to discuss and draw what a campus robot would do and what it would be like. Have lots of ideas - don't throw anything away. Quick, draw

Slide 7

Slide 7 text

What problems does your robot solve? What needs does it meet? Who are the users? Where and when do they need it? Now think…

Slide 8

Slide 8 text

As a [type of user] I want to [do a task] so that [outcome is achieved] User stories

Slide 9

Slide 9 text

What don't you know? What would you show users? What would you ask them? Ask people what they do now? What stories do they tell? Get out of the building

Slide 10

Slide 10 text

What did you find out? What surprised you? Re-write the user stories Re-draw the robot based on user insight What did you learn?

Slide 11

Slide 11 text

No content

Slide 12

Slide 12 text

No content

Slide 13

Slide 13 text

How would people find out about it? How would they get it? How would they use it? What might go wrong? What if it’s a service?

Slide 14

Slide 14 text

Backstage Touchpoints Actors

Slide 15

Slide 15 text

No content

Slide 16

Slide 16 text

Thank you and well done!

Slide 17

Slide 17 text

Matt Edgar service design & innovation ! ! http://mattedgar.com [email protected] @mattedgar 07964 763252