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Useful robots
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Matt Edgar
January 29, 2014
Design
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1.8k
Useful robots
A service design workshop for Leeds Met students
Matt Edgar
January 29, 2014
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Transcript
Matt Edgar service design & innovation
History Journalism Product Strategy Service Design Product Management Design Management
Useful robots
Co-create a useful robot and gain an insight into how
top designers in the creative industries create new products and services.
Learn by doing Iterative User-centred
In your groups, 20 mins to discuss and draw what
a campus robot would do and what it would be like. Have lots of ideas - don't throw anything away. Quick, draw
What problems does your robot solve? What needs does it
meet? Who are the users? Where and when do they need it? Now think…
As a [type of user] I want to [do a
task] so that [outcome is achieved] User stories
What don't you know? What would you show users? What
would you ask them? Ask people what they do now? What stories do they tell? Get out of the building
What did you find out? What surprised you? Re-write the
user stories Re-draw the robot based on user insight What did you learn?
None
None
How would people find out about it? How would they
get it? How would they use it? What might go wrong? What if it’s a service?
Backstage Touchpoints Actors
None
Thank you and well done!
Matt Edgar service design & innovation ! ! http://mattedgar.com
[email protected]
@mattedgar 07964 763252