Useful robots

A service design workshop for Leeds Met students

Transcript

1. Matt Edgar service design & innovation
2. History Journalism Product Strategy Service Design Product Management Design Management
3. Useful robots
4. Co-create a useful robot and gain an insight into how top designers in the creative industries create new products and services.
5. Learn by doing Iterative User-centred
6. In your groups, 20 mins to discuss and draw what a campus robot would do and what it would be like. Have lots of ideas - don't throw anything away. Quick, draw
7. What problems does your robot solve? What needs does it meet? Who are the users? Where and when do they need it? Now think…
8. As a [type of user] I want to [do a task] so that [outcome is achieved] User stories
9. What don't you know? What would you show users? What would you ask them? Ask people what they do now? What stories do they tell? Get out of the building
10. What did you find out? What surprised you? Re-write the user stories Re-draw the robot based on user insight What did you learn?
13. How would people find out about it? How would they get it? How would they use it? What might go wrong? What if it’s a service?
14. Backstage Touchpoints Actors
16. Thank you and well done!
17. Matt Edgar service design & innovation ! ! http://mattedgar.com matt@mattedgar.com @mattedgar 07964 763252