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HELLO DESIGNX!
@CGOVIAS
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YEAHHHHHHHH
TORONTO!
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WHERE ARE
ALL THE
DESIGNERS?
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WHERE ARE
ALL THE
DESIGNERS?
GOVERNMENT
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DESIGN
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DESIGN = GRAPHIC DESIGN
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UX
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UX = USABILITY TESTING
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CLIENTS, NOT USERS.
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USERS, NOT CLIENTS.
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SERVICE
DESIGN
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SERVICE DESIGN ISN’T…
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SERVICE DESIGN
IS THE DESIGN OF
SERVICES
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SERVICE DESIGN
IS ABOUT
DELIVERY
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SERVICE DESIGN
FOR THE UK
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SEND MONEY TO
SOMEONE IN PRISON
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GET HELP PAYING COURT AND
TRIBUNAL FEES
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VISIT SOMEONE IN PRISON
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SERVICE DESIGN
FOR CANADA
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BECOME A CANADIAN CITIZEN
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GET BENEFITS AS A VETERAN
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GET PROOF OF
INDIGENOUS STATUS
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SO, GOVERNMENT
SERVICES AREN’T ALWAYS
GREAT TO USE.
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SO WE SHOULD REDESIGN
THEM WITH A USER-
CENTRED APPROACH.
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THIS IS INCREDIBLY TOUGH
IN GOVERNMENT.
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NO, SERIOUSLY.
LIKE SO, SO TOUGH.
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LEGACY SYSTEMS
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SKEPTICISM
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FEAR OF COMPLEXITY
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UNFRIENDLY ENVIRONMENTS
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POLICY
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YIKES.
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SO?
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NO. THAT’S NOT OK.
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NO-ONE ELSE
IS COMING
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IT’S UP
TO US.
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JOIN UP.
SERVE.
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THE CANADIAN
DIGITAL SERVICE
NEEDS YOU.
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CANADA
NEEDS YOU.
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THANK YOU DESIGNX!
@CGOVIAS