Where are All the (Government) Designers?

Government services are often difficult and less than pleasant to use but they don't need to be. This deck presents service design case studies from the UK government along with the early approach to service design being done by the Canadian Digital Service.

Presented at DesignX, Toronto, December 2017

Transcript

1. HELLO DESIGNX! @CGOVIAS
2. YEAHHHHHHHH TORONTO!
11. WHERE ARE ALL THE DESIGNERS?
12. WHERE ARE ALL THE DESIGNERS? GOVERNMENT
13. DESIGN
14. DESIGN = GRAPHIC DESIGN
15. UX
16. UX = USABILITY TESTING
17. CLIENTS, NOT USERS.
18. USERS, NOT CLIENTS.
19. SERVICE DESIGN
20. SERVICE DESIGN ISN’T…
24. SERVICE DESIGN
 IS THE DESIGN OF SERVICES
25. SERVICE DESIGN IS ABOUT DELIVERY
26. SERVICE DESIGN FOR THE UK
27. SEND MONEY TO SOMEONE IN PRISON
28. GET HELP PAYING COURT AND TRIBUNAL FEES
29. VISIT SOMEONE IN PRISON
30. SERVICE DESIGN FOR CANADA
31. BECOME A CANADIAN CITIZEN
32. GET BENEFITS AS A VETERAN
33. GET PROOF OF INDIGENOUS STATUS
34. SO, GOVERNMENT SERVICES AREN’T ALWAYS GREAT TO USE.
35. SO WE SHOULD REDESIGN THEM WITH A USER- CENTRED APPROACH.
36. THIS IS INCREDIBLY TOUGH IN GOVERNMENT.
37. NO, SERIOUSLY.
 LIKE SO, SO TOUGH.
38. LEGACY SYSTEMS
39. SKEPTICISM
40. FEAR OF COMPLEXITY
41. UNFRIENDLY ENVIRONMENTS
42. POLICY
43. YIKES.
44. SO?
45. NO. THAT’S NOT OK.
46. NO-ONE ELSE IS COMING
47. IT’S UP TO US.
48. JOIN UP. SERVE.
49. THE CANADIAN DIGITAL SERVICE NEEDS YOU.
50. CANADA NEEDS YOU.
51. THANK YOU DESIGNX! @CGOVIAS