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Day in the Life of Support Engineer
Mitsuteru Sawa (@_mttrs)
Support Engineer
Heroku
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澤 光映 (Mitsuteru Sawa)
@_mttrs
Heroku Support Engineer
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A cloud platform based on a
managed container system,
with integrated data services
and a powerful ecosystem, for
deploying and running modern
apps.
PaaS
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- Heroku Web Site (日本語)
- Japan Heroku User Group
https://jp.heroku.com/
https://herokujp.doorkeeper.jp/
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Customer Success
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Support from all over the world
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Core / Embedded Support
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Japanese Support
Premium/Enterprise customers
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Support Channels
- Dev Center
- Status
- Help
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Dev Center Status
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Help
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Ephemeral
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Knowledge Base
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CSAT
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Tools
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- Email
- GitHub
- Google Hangout +
- PagerDuty
- Slack
- Splunk
- Terminal
- Trello
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Thanks!