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Day in the Life of Support Engineer Mitsuteru Sawa (@_mttrs) Support Engineer Heroku

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澤 光映 (Mitsuteru Sawa) @_mttrs Heroku Support Engineer

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A cloud platform based on a managed container system, with integrated data services and a powerful ecosystem, for deploying and running modern apps. PaaS

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- Heroku Web Site (日本語) - Japan Heroku User Group https://jp.heroku.com/ https://herokujp.doorkeeper.jp/

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Customer Success

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Support from all over the world

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Core / Embedded Support

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Japanese Support Premium/Enterprise customers

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Support Channels - Dev Center - Status - Help

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Dev Center Status

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Help

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Ephemeral

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Knowledge Base

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CSAT

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Tools

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- Email - GitHub - Google Hangout + - PagerDuty - Slack - Splunk - Terminal - Trello

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Thanks!