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Day in the Life of a Support Engineer

Avatar for Mitsuteru Sawa Mitsuteru Sawa
July 18, 2018
Technology
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Day in the Life of a Support Engineer

Avatar for Mitsuteru Sawa

Mitsuteru Sawa

July 18, 2018
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Transcript

  1. Day in the Life of Support Engineer Mitsuteru Sawa (@_mttrs)

    Support Engineer Heroku

  2. 澤　光映 (Mitsuteru Sawa) @_mttrs Heroku Support Engineer

  3. A cloud platform based on a managed container system, with

    integrated data services and a powerful ecosystem, for deploying and running modern apps. PaaS
  4. None
  5. None

  6. - Heroku Web Site (日本語) - Japan Heroku User Group

    https://jp.heroku.com/ https://herokujp.doorkeeper.jp/
  7. None
  8. None

  9. Customer Success

  10. None

  11. Support from all over the world

  12. Core / Embedded Support

  13. Japanese Support Premium/Enterprise customers

  14. None

  15. Support Channels - Dev Center - Status - Help

  16. Dev Center Status

  17. Help

  18. Ephemeral

  19. Knowledge Base

  20. CSAT

  21. Tools

  22. - Email - GitHub - Google Hangout + - PagerDuty

    - Slack - Splunk - Terminal - Trello
  23. None

  24. Thanks!