LINE TECHPULSE 2022 - Pandemic Pivot:Transformation from Ride- hailing to Vegetable Box and Food Delivery

by LINE Developers Taiwan

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Pandemic Pivot：Transformation from Ride- hailing to Vegetable Box and Food Delivery Hayden Huang / LINE TAXI CTO

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› Redefine Transportation through Technology › Chatbot Service › Taxi Hailing through LINE LINE TAXI

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Diversify Services 2017 Founded

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Diversify Services 2018 LINE TAXI Kiosk 2017 Founded

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Diversify Services 2018 LINE TAXI Kiosk 2019 LINE TAXI for Business 2017 Founded

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Diversify Services 2020 Airport Shuttle 2018 LINE TAXI Kiosk 2020 Diversify Taxi 2019 LINE TAXI for Business 2017 Founded

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Diversify Services 2021 Vegbox/Food Delivery 2020 Airport Shuttle 2018 LINE TAXI Kiosk 2020 Diversify Taxi 2019 LINE TAXI for Business 2017 Founded

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Our Growth Service Area All Cities in Taiwan 200M+ Drivers 12000+ Registered Users

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Title 80pt Subtitle

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Rides during Pandemic

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Life with Covid-19

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Life with Covid-19 圖片出處：TVBS 新聞網

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Life with Covid-19 圖片出處：東森新聞

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Life with Covid-19 圖片出處：⺠視新聞

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Scrum Release Schedule 5/9 Mother's Day Sprint Planning 5/15 Level 3 Epidemic Alert 5/16 Refine- ment Retro

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Scrum Release Schedule 5/23 Wire- frame UI Design RC Release 5/29 Service Launch

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› Taxi as a satellite warehouse › Ordering vegetables is as easy as getting a cab › Provide more job opportunities for drivers Vegbox Delivery

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User Feedback

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› Realtime location updates › Vegbox instead of Taxi on Map › Seamless Payment Vegbox Delivery

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Drivers Location Service Drivers Relational Database Trip Route Service Location Service

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Drivers Location Service Drivers Relational Database Cache Trip Route Service Dispatch Service Location Service

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Drivers Location Service Data Pipeline Drivers Relational Database Cache Database Warehouse Trip Route Service Dispatch Service Analytics Service Location Service

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Vegbox Taxi Request Pick-up Drop-off Drop-off Completed Dispatch Service

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› Minimum viable product is not perfect › When all drivers are delivering packages, User will not be able to place an order anymore.

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Drivers Request Drop-off Completed Queue FIFO

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北投新店

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Drivers Request Drop-off Completed Queue Nearest First Out

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Vegbox Delivery On-Demand Pre-Order

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Vegbox Delivery On-Demand Pre-Order Fruit Instant meal Meat Hit items Seafood

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› Food Delivery with Taxi › with Butler service Fine Dining Delivery

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Platform Service Completed Restaurant Order Management System End Users Web Service Butler Delivery App

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End User Web Service Restaurants Details Menu Items Order

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Shared Service Payment Service Invoice Service Ride Hailing Vegbox Delivery Fine Dining Delivery Order Service

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Order Management System

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› No-Code App › No more app review time › Quickly build app with data Butler Delivery App

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No-Code App Orders No-Code App End User webhook

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Chatbot Integration

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Our Spirit Coding Clean code and always keep Extendability in mind. Agile Responding to change over following a plan. Fun Have fun and make an impact.