SREͷ૊৫ྨܕʹԠͨ͡ Ϧʔμγοϓͷߟ࡯ Topotal, Inc. Kenta Hishida 2024.11.08

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ࠓ೔͓఻͑Ͱ͖Δ͜ͱ पΓͷ૊৫Λಈ͔͢ͱ͖ʹɺߟྀ͢Δཁૉ͸ͳ ʹ͔ʁ ཁૉΛߟྀͨ͠͏͑ͰɺͲΜͳߦಈΛͱΔͱपΓ ͷ૊৫͕ಈ͍ͯ͘ΕΔͷ͔ʁ ߦಈʹదͨ͠૊৫ͷܕ͸͋Δͷ͔ʁ

TopotalͰ஌ͬͨSREͷ೰Έ

ྫ͑͹ ৴པੑʹؔ͢ΔλεΫͷ༏ઌॱҐ͕ ։ൃ૊৫ͷதͰ্͕Βͳ͍...

ଞͷ૊৫Λಈ͔͢͜ͱ͕೉͍͠

ؾ͖ͮ ࠶ݱੑ͕͋Δ γϡνϡΤʔγϣφϧɾϦʔμʔγοϓ ཧ࿦ʢҎԼɺ4-ཧ࿦ʣཧ࿦ʹࣅͯΔ 4-ཧ࿦ͱ43&ͷ૊৫ྨܕͷؔ܎ੑΛඥ ղ͖ɺଞͷ૊৫Λಈ͔͢ߏ଄Λߟ࡯͠·͢

SREͷ૊৫ʹదͨ͠ Ϧʔμʔγοϓཧ࿦ͷ໛ࡧ

Ϧʔμγοϓཧ࿦ͷུ֓ Ϧʔμγοϓཧ࿦͸ɺूஂ͕໨తΛୡ੒͢ΔͨΊʹݗҾ͢Δ ਓʹয఺Λ౰ͯɺڞ௨఺΍๏ଇΛ໛ࡧͨ͠΋ͷͰ͢ɻϦʔμʔ γοϓཧ࿦ʹ͸େ͖͘෼͚ͯͭ͋Γ·͢ɻ 1900೥ ಛੑཧ࿦ ߦಈཧ࿦ ৚݅ద߹ཧ࿦ ίϯηϓτཧ࿦ 1940೥ 1960೥ 1980೥ ݱ୅ ग़య : 2021, খྛ ༝Ղ, Ҫ্ জਉ, ௡໺ ߳ಸඒ, ᓎ୩ ͔͋͢, େ௩ ହਖ਼, ߐޱ ঘ, ౉ล ࿨޿, ʰϦʔμʔγοϓͷཧ࿦ͱ࢈ۀอ݈ઐ໳৬ͷϦʔμʔγοϓ΁ͷԠ༻ɿจݙϨϏϡʔʱ https://www.jstage.jst.go.jp/article/ohpfrev/33/3/33_225/_pdf

4ͭͷϦʔμʔγοϓཧ࿦ͷҧ͍ ಛੑཧ࿦: ༏ΕͨϦʔμʔͷ࣋ͬͯੜ·Εͨಛੑ ߦಈཧ࿦: Ͳ͏͍ͬͨߦಈΛͱΔͱϦʔμʔʹͳΕΔ͔ ৚݅ద߹ཧ࿦: ߦಈͱूஂͷঢ়گͱͷؔ܎ ίϯηϓτཧ࿦: ΑΓ۩ମతͳϏδωε؀ڥͱߦಈͱͷؔ܎ ग़య : 2021, খྛ ༝Ղ, Ҫ্ জਉ, ௡໺ ߳ಸඒ, ᓎ୩ ͔͋͢, େ௩ ହਖ਼, ߐޱ ঘ, ౉ล ࿨޿, ʰϦʔμʔγοϓͷཧ࿦ͱ࢈ۀอ݈ઐ໳৬ͷϦʔμʔγοϓ΁ͷԠ༻ɿจݙϨϏϡʔʱ https://www.jstage.jst.go.jp/article/ohpfrev/33/3/33_225/_pdf 4ͭͷϦʔμʔγοϓཧ࿦ͷҧ͍͸ɺண໨ͨ͠఺Ͱ͢ɻߦಈཧ࿦͔ΒϦʔμʔͷߦಈ΍ ৼΔ෣͍ʹয఺͕͋ͨΓɺϦʔμγοϓ͸֫ಘͰ͖ΔೳྗͰ͋Δͱ͞Ε͍ͯ·͢ɻݱ୅ ͷओྲྀͱͳΔίϯηϓτཧ࿦ͷ΋ͱͱͳͬͨ৚݅ద߹ཧ࿦ʹண໨͠·͢ɻ

SLཧ࿦ͷಛ௕ γϡνϡΤʔγϣφϧɾϦʔμʔγοϓ ཧ࿦ʢҎԼɺSLཧ࿦ʣ͸ɺ৚݅ద߹ཧ࿦ ͷ1ͭͰ͢ɻSLཧ࿦ͷಛ௕͸ɺ෦Լͷൃୡ ౓Λ࣠ʹ͍ͯ͠Δ͜ͱͰ͢ɻ ͜ͷཧ࿦ΛબΜͩͷ͸ɺ૬खͷঢ়گΛߟ ͍͑ͯΔͨΊɻ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ

෦Լͷൃୡ౓Λଞͷ৘ใʹஔ͖ ׵͑ΒΕΔͳ͍͔ʁ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ

ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ SLཧ࿦ͷಛ௕Ͱ͋Δ෦Լͷൃ ୡ౓͸ɺ૬खͷۀ຿ೳྗͷঢ় ଶΛఆ͍ٛͯ͠·͢ɻ ͜ΕΛ૊৫ͷ৴པੑͷϚΠϯυ ηοτʹஔ͖׵͑ΒΕΔͷͰ ͸ͳ͍͔ͱߟ͑·ͨ͠ɻ

૊৫ͷ৴པੑͷϚΠϯυηοτ ૊৫ͷ৴པੑͷϚΠϯυηοτͷϑΣʔζ͸ɺͦͷ૊৫͕৴པੑʹରͯ͠ͲͷΑ͏ͳೝࣝ Λ͍࣋ͬͯΔ͔ΛఆΊͨ΋ͷͰ͢ɻ༗༻తͳAbsent, Reactive, Proactive, Strategicͷ4 ஈ֊Λࢀߟʹ͠ɺͦͷ૊৫͕৴པੑͷऔΓ૊ΈΛͲͷΑ͏ʹଊ͍͑ͯΔ͔Λࣔ͠·͢ɻ ग़య : September 23, 2021, Google Site Reliability Engineering team, ʰWhat’s your org’s reliability mindset? Insights from Google SREsʱ https://cloud.google.com/blog/en/products/devops-sre/the- f ive-phases-of-organizational-reliability?hl=en Absent : ৴པੑ͸͜Ε͔ΒֶͿ Reactive : ৴པੑ͸ϑΥϩʔ͢Δ΋ͷ Proactive : ৴པੑ͸ੵۃతʹରॲ͢Δ΋ͷ Strategic : ৴པੑ͸૊৫ʹਁಁ͍ͯ͠Δ΋ͷ

૊৫ͷ৴པੑͷϚΠϯυηοτʹஔ͖׵͑Δ SLཧ࿦ͷಛ௕Ͱ͋Δ෦Լͷൃୡ౓Λ૊৫ͷ৴པੑͷϚΠϯυηοτͷϑΣʔζʹ౰ͯ͸ΊΔ ͜ͱͰ૊৫ͷ৴པੑͷଊ͑ํΛ࣠ʹSREͷ૊৫ͷϦʔμʔγοϓͷελΠϧ͕ܾΊΔ͜ͱ͕ Ͱ͖ͦ͏Ͱ͢ɻ Strategic Proactive Proactive Absent ৴པੑ͸ੵۃత ʹରॲ͢Δ΋ͷ ৴པੑ͸૊৫ʹ ਁಁ͍ͯ͠Δ΋ͷ ৴པੑ͸͜Ε͔ ΒֶͿ΋ͷ ৴པੑ͸ϑΥ ϩʔ͢Δ΋ͷ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/ careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม

Strategic Proactive Reactive Absent ৴པੑ͸ੵۃత ʹରॲ͢Δ ৴པੑ͸૊৫ʹ ਁಁ͍ͯ͠Δ ৴པੑ͸ ͜Ε͔ΒֶͿ ৴པੑ͸ ϑΥϩʔ͢Δ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม ࣍ʹԉॿతߦಈͱࢦࣔతߦ ಈ͸͜ͷ··ͰΑ͍ʁ => Θ͔Γ΍͢͞Λॏࢹ͢ΔͨΊʹɺ۩ ମతͳߦಈΛ౰ͯ͸ΊͯΈΔ

Strategic Proactive Reactive Absent ৴པੑ͸ੵۃత ʹରॲ͢Δ ৴པੑ͸૊৫ʹ ਁಁ͍ͯ͠Δ ৴པੑ͸ ͜Ε͔ΒֶͿ ৴པੑ͸ ϑΥϩʔ͢Δ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม ۩ମతͳߦಈྫ ࢦࣔܕ ࣗ෼ͨͪͰجຊ࣮ߦ͢Δ͚Ͳ ೚ͤΒΕΔ΋ͷΛ౉ͯ͠ΈΑ͏ ίʔνܕ ࣗ෼ͨͪ΋࣮ߦ͢Δ͚Ͳɺ࣮ߦͷ಺༰Λ Ұॹʹߟܾ͑ͯΊΑ͏ ԉॿܕ ࣮ߦͷ಺༰͸೚ͤͯɺ૬ஊ͕͖ͨΒ ରॲ͠Α͏ ҕ೚ܕ ଞʹ೚ͤΑ͏ ඞཁͳ৔߹ͷΈࢧԉ͠Α͏ ࣗ෼ͨͪͰجຊ࣮ߦ ͢Δ͚Ͳ೚ͤΒΕΔ ΋ͷΛ౉ͯ͠ΈΑ͏ ࣮ߦͷ಺༰͸೚ͤ ͯɺ૬ஊ͕͖ͨΒ ରॲ͠Α͏ ࣗ෼ͨͪ΋࣮ߦ͢Δ ͚Ͳɺ࣮ߦͷ಺༰Λ Ұॹʹߟܾ͑ͯΊΑ ͏ ଞʹ೚ͤΑ͏ɺඞ ཁͳ৔߹ͷΈࢧԉ ͠Α͏

࣮ࡍ͸Ͳ͏ʁʁ

૝ఆྫ։ൃ૊৫ͷத͔Β43&νʔϜΛ૑ઃͨ͠ ࣄۀঢ়گ 8FCαʔϏε΍ΞϓϦΛ௨ͯ͡αʔϏεΛఏڙ͓ͯ͠Γɺ೥ఔ౓ܦաͨ͠ɻ ؀ڥ Ϋϥ΢υΛ࢖͏͜ͱ͸΋ͪΖΜͷ͜ͱɺϦϦʔεΛૉૣ͘ߦ͏ͨΊͷ؀ڥ͕੔උ͞Ε͍ͯΔ 43&ͷ૊৫ͷঢ়گ ͜ͷ೥͸ϓϩμΫτϚʔέοτϑΟοτ͢ΔͨΊͷػೳ։ൃʹϦιʔε஫ྗΛ͍ͯͨͨ͠Ίɺ43&ͷ૊ ৫͕ߦ͏΂͖׆ಈ͸։ൃ૊৫ͷϝϯόʔͰߦΘΕ͖ͯͨɻ͔͠͠ɺ৴པੑͷ؍఺Ͱͷ໰୊͕૿͖͑ͯͨͨ Ίɺ43&ͷ૊৫Λ഑ஔͨ͠ 43&ͷ૊৫ΛऔΓר͘ঢ়گ ୯ҰͷαʔϏε։ൃΛߦ͍ͬͯΔͨΊɺ։ൃ૊৫͸ͭͰ͋Δɻ։ൃ૊৫Ͱ͸৴པੑʹର͢Δ஌ݟ΍஌ࣝ ͸ݸʑʹ෯͕͋Δ 43&Λ࣮ફ͢Δ૊৫ ։ൃ૊৫ͷதͰ43&Λ࣮ફ͢Δ1SPEVDU43&

૝ఆྫ43&νʔϜ͕ෳ਺ͷαʔϏεΛ๊͍͑ͯΔ ࣄۀঢ়گ 8FCαʔϏε΍ΞϓϦΛ௨ͯ͡αʔϏεΛෳ਺ʹ౉ͬͯఏڙ͓ͯ͠Γɺ೥Ҏ্ఔ౓ܦաͨ͠ ؀ڥ Ϋϥ΢υ؀ڥΛ࢖͍ͬͯΔ͕ɺαʔϏεͷ։࢝λΠϛϯάͰ৴པੑʹର͢Δߟ͑ํ͕ҟͳΔ 43&ͷ૊৫ͷঢ়گ ࣄۀεϐʔυ͕ૣ͘ෳ਺ͷαʔϏεΛల։Ͱ͖͍ͯΔ΋ͷͷɺ43&νʔϜ͸গ਺ϝϯόʔͰରԠ͍ͯ͠Δ 43&ͷ૊৫ΛऔΓר͘ঢ়گ ෳ਺ͷαʔϏε։ൃ͕ฒߦͯ͠ਐΊΒΕΔɻ։ൃ૊৫Ͱ͸৴པੑʹର͢Δ஌ݟ΍஌ࣝ͸ݸʑʹ෯͕͋Δ 43&Λ࣮ફ͢Δ૊৫ ݶΒΕͨϦιʔεΛ༗ޮ׆༻͢ΔͨΊʹɺ։ൃνʔϜͷঢ়گʹ߹Θͤͯ୹ظؒ։ൃνʔϜͷதͰ׆ಈͨ͠ Γɺ։ൃνʔϜͷ૬ஊΛϕʔεʹࢧԉ͢Δ&NCFEEFE43&&NCFEEFE43&ͱ1SPEVDU43&

૝ఆྫෳ਺ͷࣄۀ͕͋Γɺࣄۀ͝ͱʹΑͬͯ 43&νʔϜͷ༗ແ͕ҟͳΔ ࣄۀঢ়گ 8FCαʔϏε΍ΞϓϦΛ௨ͯ͡αʔϏεΛෳ਺ʹࣄۀͱͯ͠ఏڙ͓ͯ͠Γɺ೥Ҏ্ఔ౓ܦաͨ͠ ؀ڥ Ϋϥ΢υ؀ڥΛ࢖͍ͬͯΔ͕ΦϯϓϨ؀ڥͳͲ΋Ұ෦ଘࡏ͍ͯ͠Δ αʔϏεͷ։࢝λΠϛϯάͰ৴པੑʹର͢Δߟ͑ํ͕ҟͳΔ 43&ͷ૊৫ͷঢ়گ ࣄۀ͝ͱʹ43&νʔϜɺ43&Λ୲౰͢ΔΤϯδχΞͷ༗ແ͕ҟͳΓɺձࣾશମͰͷ৴པੑ޲্ͷऔΓ૊ΈΛ͜Ε͔ Β͍ͯ͘͠ 43&ͷ૊৫ΛऔΓר͘ঢ়گ ෳ਺ͷαʔϏε։ൃ͕ࣄۀن໛ͰਐΊΒΕ͓ͯΓɺ43&νʔϜ΍43&Λ୲౰͢ΔΤϯδχΞͷ༗ແͰ৴པੑʹର͢ Δ஌ݟ΍஌ࣝ͸ݸʑʹ෯͕͋Δ 43&Λ࣮ફ͢Δ૊৫ ࣄۀ΍૊৫Λԣஅͯ͠ࣄۀʹඥ͍ͮͨ43&νʔϜ΍43&Λ୲౰͢ΔΤϯδχΞɺ͜Ε͔Β৴པੑʹऔΓ૊Ή૊৫ʹ ରͯ͠ࢧԉΛߦ͏43&$FOUFSPG1SBDUJDFͱ&NCFEEFE43&ɺ1SPEVDU43&ͷࠞ߹૊৫

ߦಈํ਑ɺ૊৫ͷߏ଄ Product SRE ։ൃνʔϜʹೖΓɺ৴པੑ޲্ͷͨΊ ʹɺࣗ෼͕ͨͪओಋͰऔΓ૊Ή Embedded SRE ։ൃνʔϜʹରͯ͠ɺ৴པੑ޲্ͷͨ ΊʹɺҰॹʹͱΓ͘Ή ※ϑΣʔζ΍՝୊ͷۓٸ౓ͰSRE͕ओಋ͢Δ՝୊͕ҟͳΔ ૊৫ͷߏ଄ ߦಈํ਑ SRE Center of Practice SREνʔϜ΍։ൃνʔϜରͯ͠৴པੑ ޲্ͷͨΊʹɺࢧԉ͢Δ

૊৫ͷ৴པੑͷϚΠϯυηοτͱߦಈํ਑ɺ૊৫ߏ଄ Product SRE ։ൃνʔϜʹೖΓɺ৴པੑ޲্ͷͨΊ ʹɺࣗ෼͕ͨͪओಋͰऔΓ૊Ή "CTFOU ৴པੑ͸͜Ε͔ΒֶͿ SRE Center of Practice SREνʔϜ΍։ൃνʔϜରͯ͠৴པੑ ޲্ͷͨΊʹɺࢧԉ͢Δ 1SPBDUJWF ৴པੑ͸ੵۃతʹରॲ͢Δ΋ͷ Embedded SRE ։ൃνʔϜʹରͯ͠ɺ৴པੑ޲্ͷͨ ΊʹɺҰॹʹͱΓ͘Ή ※ϑΣʔζ΍՝୊ͷۓٸ౓ͰSRE͕ओಋ͢Δ՝୊͕ҟͳΔ 3FBDUJWF ৴པੑ͸ϑΥϩʔ͢Δ΋ͷ 4USBUFHJD ৴པੑ͸ਁಁ͍ͯ͠Δ΋ͷ ૊৫ͷߏ଄ ߦಈํ਑ ૊৫ͷঢ়ଶ

૊৫ͷ৴པੑͷϚΠϯυηοτͱߦಈํ਑ɺ૊৫ߏ଄ Product SRE ։ൃνʔϜʹೖΓɺ৴པੑ޲্ͷͨΊ ʹɺࣗ෼͕ͨͪओಋͰऔΓ૊Ή "CTFOU ৴པੑ͸͜Ε͔ΒֶͿ SRE Center of Practice SREνʔϜ΍։ൃνʔϜରͯ͠৴པੑ ޲্ͷͨΊʹɺࢧԉ͢Δ 1SPBDUJWF ৴པੑ͸ੵۃతʹରॲ͢Δ΋ͷ Embedded SRE ։ൃνʔϜʹରͯ͠ɺ৴པੑ޲্ͷͨ ΊʹɺҰॹʹͱΓ͘Ή ※ϑΣʔζ΍՝୊ͷۓٸ౓ͰSRE͕ओಋ͢Δ՝୊͕ҟͳΔ 3FBDUJWF ৴པੑ͸ϑΥϩʔ͢Δ΋ͷ 4USBUFHJD ৴པੑ͸ਁಁ͍ͯ͠Δ΋ͷ ૊৫ͷߏ଄ ߦಈํ਑ ૊৫ͷঢ়ଶ ࣮ࡍʹ͸࣌ؒͷܦաʹΑΓ ঃʑʹ಺༰͕มΘ͍ͬͯ͘ͷͰ ͦͷ࣌ʑʹ͋ͬͨʢֻ͚߹Θͤͨʣ ૊৫ͷߏ଄Λݕ౼͢Δ

·ͱΊ

43&ͷ૊৫͕ϦʔμʔγοϓΛൃش͢ΔͨΊʹ͸ ಈ͔͍ͨ͠૊৫ͷ৴པੑʹର͢Δߟ͑Λ஌Γ ߦಈํ਑ͱͦΕΛ࣮ݱ͢Δ૊৫ͷߏ଄͕ॏཁͰ͢