SREの組織類型に応じた リーダシップの考察

Transcript

1. SREͷ૊৫ྨܕʹԠͨ͡ Ϧʔμγοϓͷߟ࡯ Topotal, Inc. Kenta Hishida 2024.11.08
2. ,FOUB
   )JTIJEB
   !LFOUB@IJ
   5PQPUBM
   $00$'0
   43&
   /&95
   
   4UB ff
   43&
   /&95
   
   $P$IBJS
3. 5PQPUBMʢͱΆͨΔʣ
   43&Λ࣠ʹͨ͠ελʔτΞοϓ
   ٕज़ࢧԉ
   
   43&
   BT
   B
   4FSWJDF
   4BB4
   GPS
   43&
   
   8BSPPN
   IUUQTUPQPUBMDPN
4. 43&
   BT
   B
   4FSWJDF
   
   43&ྖҬʹಛԽٕͨ͠ज़ࢧԉαʔϏε
5. 8BSPPN
   ૊৫తʹΠϯγσϯτϨεϙϯεΛߦ ͏ͨΊͷ4BB4
   4MBDL"QQͱ"*ͷ׆༻ʹΑΓɺΠϯγσ ϯτϨεϙϯεͷυΩϡϝϯτ࡞੒΍ ϝϯόʔট଴ͳͲΛࣗಈԽɾলྗԽ
6. 
   
   ষσʔλॲཧͷύΠϓϥΠϯͷ
   ऩ࿥Λऴ͑·ͨ͠
   📻
7. 5PQPUBM͔Βͷ͓஌Βͤ 5PQPUBMͰ͸ϑϧϦϞʔτͰۀ຿Λߦ͏ͷͰɺશࠃͰ࠾༻Λߦ ͳ͍ͬͯ·͢ɻڵຯ͕͋Γ·ͨ͠Βɺ͓੠͕͚͍ͩ͘͞😊
   ืू৬छ
   
   8BSPPNΛ։ൃ͢ΔόοΫΤϯυΤϯδχΞʢ3VCZ
   PO
   3BJMTʣ
   
   43&ྖҬΛࢧԉ͢Δ43&
8. "HFOEB 
   5PQPUBMͰ஌ͬͨ43&ͷ೰Έ
   
   43&ͷ૊৫ʹదͨ͠Ϧʔμʔγοϓͷ໛ࡧ
   
   ࣮ࡍ͸Ͳ͏ʁ
   
   ·ͱΊ
9. ࠓ೔͓఻͑Ͱ͖Δ͜ͱ 
   पΓͷ૊৫Λಈ͔͢ͱ͖ʹɺߟྀ͢Δཁૉ͸ͳ ʹ͔ʁ
   
   ཁૉΛߟྀͨ͠͏͑ͰɺͲΜͳߦಈΛͱΔͱपΓ ͷ૊৫͕ಈ͍ͯ͘ΕΔͷ͔ʁ
   
   ߦಈʹదͨ͠૊৫ͷܕ͸͋Δͷ͔ʁ
10. TopotalͰ஌ͬͨSREͷ೰Έ
11. ྫ͑͹ ৴པੑʹؔ͢ΔλεΫͷ༏ઌॱҐ͕ ։ൃ૊৫ͷதͰ্͕Βͳ͍...
12. ଞͷ૊৫Λಈ͔͢͜ͱ͕೉͍͠
13. ؾ͖ͮ 
    ࠶ݱੑ͕͋Δ
    
    γϡνϡΤʔγϣφϧɾϦʔμʔγοϓ ཧ࿦ʢҎԼɺ4-ཧ࿦ʣཧ࿦ʹࣅͯΔ
    
    4-ཧ࿦ͱ43&ͷ૊৫ྨܕͷؔ܎ੑΛඥ ղ͖ɺଞͷ૊৫Λಈ͔͢ߏ଄Λߟ࡯͠·͢
14. SREͷ૊৫ʹదͨ͠ Ϧʔμʔγοϓཧ࿦ͷ໛ࡧ
15. Ϧʔμγοϓཧ࿦ͷུ֓ Ϧʔμγοϓཧ࿦͸ɺूஂ͕໨తΛୡ੒͢ΔͨΊʹݗҾ͢Δ ਓʹয఺Λ౰ͯɺڞ௨఺΍๏ଇΛ໛ࡧͨ͠΋ͷͰ͢ɻϦʔμʔ γοϓཧ࿦ʹ͸େ͖͘෼͚ͯͭ͋Γ·͢ɻ 1900೥ ಛੑཧ࿦ ߦಈཧ࿦ ৚݅ద߹ཧ࿦ ίϯηϓτཧ࿦ 1940೥ 1960೥ 1980೥ ݱ୅ ग़య : 2021, খྛ ༝Ղ, Ҫ্ জਉ, ௡໺ ߳ಸඒ, ᓎ୩ ͔͋͢, େ௩ ହਖ਼, ߐޱ ঘ, ౉ล ࿨޿, ʰϦʔμʔγοϓͷཧ࿦ͱ࢈ۀอ݈ઐ໳৬ͷϦʔμʔγοϓ΁ͷԠ༻ɿจݙϨϏϡʔʱ https://www.jstage.jst.go.jp/article/ohpfrev/33/3/33_225/_pdf
16. 4ͭͷϦʔμʔγοϓཧ࿦ͷҧ͍ ಛੑཧ࿦: ༏ΕͨϦʔμʔͷ࣋ͬͯੜ·Εͨಛੑ ߦಈཧ࿦: Ͳ͏͍ͬͨߦಈΛͱΔͱϦʔμʔʹͳΕΔ͔ ৚݅ద߹ཧ࿦: ߦಈͱूஂͷঢ়گͱͷؔ܎ ίϯηϓτཧ࿦: ΑΓ۩ମతͳϏδωε؀ڥͱߦಈͱͷؔ܎ ग़య : 2021, খྛ ༝Ղ, Ҫ্ জਉ, ௡໺ ߳ಸඒ, ᓎ୩ ͔͋͢, େ௩ ହਖ਼, ߐޱ ঘ, ౉ล ࿨޿, ʰϦʔμʔγοϓͷཧ࿦ͱ࢈ۀอ݈ઐ໳৬ͷϦʔμʔγοϓ΁ͷԠ༻ɿจݙϨϏϡʔʱ https://www.jstage.jst.go.jp/article/ohpfrev/33/3/33_225/_pdf 4ͭͷϦʔμʔγοϓཧ࿦ͷҧ͍͸ɺண໨ͨ͠఺Ͱ͢ɻߦಈཧ࿦͔ΒϦʔμʔͷߦಈ΍ ৼΔ෣͍ʹয఺͕͋ͨΓɺϦʔμγοϓ͸֫ಘͰ͖ΔೳྗͰ͋Δͱ͞Ε͍ͯ·͢ɻݱ୅ ͷओྲྀͱͳΔίϯηϓτཧ࿦ͷ΋ͱͱͳͬͨ৚݅ద߹ཧ࿦ʹண໨͠·͢ɻ
17. SLཧ࿦ͷಛ௕ γϡνϡΤʔγϣφϧɾϦʔμʔγοϓ ཧ࿦ʢҎԼɺSLཧ࿦ʣ͸ɺ৚݅ద߹ཧ࿦ ͷ1ͭͰ͢ɻSLཧ࿦ͷಛ௕͸ɺ෦Լͷൃୡ ౓Λ࣠ʹ͍ͯ͠Δ͜ͱͰ͢ɻ ͜ͷཧ࿦ΛબΜͩͷ͸ɺ૬खͷঢ়گΛߟ ͍͑ͯΔͨΊɻ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ
18. ෦Լͷൃୡ౓Λଞͷ৘ใʹஔ͖ ׵͑ΒΕΔͳ͍͔ʁ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ
19. ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ SLཧ࿦ͷಛ௕Ͱ͋Δ෦Լͷൃ ୡ౓͸ɺ૬खͷۀ຿ೳྗͷঢ় ଶΛఆ͍ٛͯ͠·͢ɻ ͜ΕΛ૊৫ͷ৴པੑͷϚΠϯυ ηοτʹஔ͖׵͑ΒΕΔͷͰ ͸ͳ͍͔ͱߟ͑·ͨ͠ɻ
20. ૊৫ͷ৴པੑͷϚΠϯυηοτ ૊৫ͷ৴པੑͷϚΠϯυηοτͷϑΣʔζ͸ɺͦͷ૊৫͕৴པੑʹରͯ͠ͲͷΑ͏ͳೝࣝ Λ͍࣋ͬͯΔ͔ΛఆΊͨ΋ͷͰ͢ɻ༗༻తͳAbsent, Reactive, Proactive, Strategicͷ4 ஈ֊Λࢀߟʹ͠ɺͦͷ૊৫͕৴པੑͷऔΓ૊ΈΛͲͷΑ͏ʹଊ͍͑ͯΔ͔Λࣔ͠·͢ɻ ग़య : September 23, 2021, Google Site Reliability Engineering team, ʰWhat’s your org’s reliability mindset? Insights from Google SREsʱ https://cloud.google.com/blog/en/products/devops-sre/the- f ive-phases-of-organizational-reliability?hl=en Absent : ৴པੑ͸͜Ε͔ΒֶͿ Reactive : ৴པੑ͸ϑΥϩʔ͢Δ΋ͷ Proactive : ৴པੑ͸ੵۃతʹରॲ͢Δ΋ͷ Strategic : ৴པੑ͸૊৫ʹਁಁ͍ͯ͠Δ΋ͷ
21. ૊৫ͷ৴པੑͷϚΠϯυηοτʹஔ͖׵͑Δ SLཧ࿦ͷಛ௕Ͱ͋Δ෦Լͷൃୡ౓Λ૊৫ͷ৴པੑͷϚΠϯυηοτͷϑΣʔζʹ౰ͯ͸ΊΔ ͜ͱͰ૊৫ͷ৴པੑͷଊ͑ํΛ࣠ʹSREͷ૊৫ͷϦʔμʔγοϓͷελΠϧ͕ܾΊΔ͜ͱ͕ Ͱ͖ͦ͏Ͱ͢ɻ Strategic Proactive Proactive Absent ৴པੑ͸ੵۃత ʹରॲ͢Δ΋ͷ ৴པੑ͸૊৫ʹ ਁಁ͍ͯ͠Δ΋ͷ ৴པੑ͸͜Ε͔ ΒֶͿ΋ͷ ৴པੑ͸ϑΥ ϩʔ͢Δ΋ͷ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/ careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม
22. Strategic Proactive Reactive Absent ৴པੑ͸ੵۃత ʹରॲ͢Δ ৴པੑ͸૊৫ʹ ਁಁ͍ͯ͠Δ ৴པੑ͸ ͜Ε͔ΒֶͿ ৴པੑ͸ ϑΥϩʔ͢Δ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม ࣍ʹԉॿతߦಈͱࢦࣔతߦ ಈ͸͜ͷ··ͰΑ͍ʁ => Θ͔Γ΍͢͞Λॏࢹ͢ΔͨΊʹɺ۩ ମతͳߦಈΛ౰ͯ͸ΊͯΈΔ
23. Strategic Proactive Reactive Absent ৴པੑ͸ੵۃత ʹରॲ͢Δ ৴པੑ͸૊৫ʹ ਁಁ͍ͯ͠Δ ৴པੑ͸ ͜Ε͔ΒֶͿ ৴པੑ͸ ϑΥϩʔ͢Δ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม ۩ମతͳߦಈྫ ࢦࣔܕ
    ࣗ෼ͨͪͰجຊ࣮ߦ͢Δ͚Ͳ
    ೚ͤΒΕΔ΋ͷΛ౉ͯ͠ΈΑ͏
    ίʔνܕ
    ࣗ෼ͨͪ΋࣮ߦ͢Δ͚Ͳɺ࣮ߦͷ಺༰Λ
    Ұॹʹߟܾ͑ͯΊΑ͏
    ԉॿܕ
    ࣮ߦͷ಺༰͸೚ͤͯɺ૬ஊ͕͖ͨΒ
    ରॲ͠Α͏
    ҕ೚ܕ
    ଞʹ೚ͤΑ͏
    ඞཁͳ৔߹ͷΈࢧԉ͠Α͏ ࣗ෼ͨͪͰجຊ࣮ߦ ͢Δ͚Ͳ೚ͤΒΕΔ ΋ͷΛ౉ͯ͠ΈΑ͏ ࣮ߦͷ಺༰͸೚ͤ ͯɺ૬ஊ͕͖ͨΒ ରॲ͠Α͏ ࣗ෼ͨͪ΋࣮ߦ͢Δ ͚Ͳɺ࣮ߦͷ಺༰Λ Ұॹʹߟܾ͑ͯΊΑ ͏ ଞʹ೚ͤΑ͏ɺඞ ཁͳ৔߹ͷΈࢧԉ ͠Α͏
24. ࣮ࡍ͸Ͳ͏ʁʁ
25. ૝ఆྫ
    ։ൃ૊৫ͷத͔Β43&νʔϜΛ૑ઃͨ͠ ࣄۀঢ়گ
    8FCαʔϏε΍ΞϓϦΛ௨ͯ͡αʔϏεΛఏڙ͓ͯ͠Γɺ೥ఔ౓ܦաͨ͠ɻ
    ؀ڥ
    Ϋϥ΢υΛ࢖͏͜ͱ͸΋ͪΖΜͷ͜ͱɺϦϦʔεΛૉૣ͘ߦ͏ͨΊͷ؀ڥ͕੔උ͞Ε͍ͯΔ
    43&ͷ૊৫ͷঢ়گ
    ͜ͷ೥͸ϓϩμΫτϚʔέοτϑΟοτ͢ΔͨΊͷػೳ։ൃʹϦιʔε஫ྗΛ͍ͯͨͨ͠Ίɺ43&ͷ૊ ৫͕ߦ͏΂͖׆ಈ͸։ൃ૊৫ͷϝϯόʔͰߦΘΕ͖ͯͨɻ͔͠͠ɺ৴པੑͷ؍఺Ͱͷ໰୊͕૿͖͑ͯͨͨ Ίɺ43&ͷ૊৫Λ഑ஔͨ͠
    43&ͷ૊৫ΛऔΓר͘ঢ়گ
    ୯ҰͷαʔϏε։ൃΛߦ͍ͬͯΔͨΊɺ։ൃ૊৫͸ͭͰ͋Δɻ։ൃ૊৫Ͱ͸৴པੑʹର͢Δ஌ݟ΍஌ࣝ ͸ݸʑʹ෯͕͋Δ
    43&Λ࣮ફ͢Δ૊৫
    ։ൃ૊৫ͷதͰ43&Λ࣮ફ͢Δ
    
    1SPEVDU
    43&
26. ૝ఆྫ
    43&νʔϜ͕ෳ਺ͷαʔϏεΛ๊͍͑ͯΔ ࣄۀঢ়گ
    8FCαʔϏε΍ΞϓϦΛ௨ͯ͡αʔϏεΛෳ਺ʹ౉ͬͯఏڙ͓ͯ͠Γɺ೥Ҏ্ఔ౓ܦաͨ͠
    ؀ڥ
    Ϋϥ΢υ؀ڥΛ࢖͍ͬͯΔ͕ɺαʔϏεͷ։࢝λΠϛϯάͰ৴པੑʹର͢Δߟ͑ํ͕ҟͳΔ
    43&ͷ૊৫ͷঢ়گ
    ࣄۀεϐʔυ͕ૣ͘ෳ਺ͷαʔϏεΛల։Ͱ͖͍ͯΔ΋ͷͷɺ43&νʔϜ͸গ਺ϝϯόʔͰରԠ͍ͯ͠Δ
    43&ͷ૊৫ΛऔΓר͘ঢ়گ
    ෳ਺ͷαʔϏε։ൃ͕ฒߦͯ͠ਐΊΒΕΔɻ։ൃ૊৫Ͱ͸৴པੑʹର͢Δ஌ݟ΍஌ࣝ͸ݸʑʹ෯͕͋Δ
    43&Λ࣮ફ͢Δ૊৫
    ݶΒΕͨϦιʔεΛ༗ޮ׆༻͢ΔͨΊʹɺ։ൃνʔϜͷঢ়گʹ߹Θͤͯ୹ظؒ։ൃνʔϜͷதͰ׆ಈͨ͠ Γɺ։ൃνʔϜͷ૬ஊΛϕʔεʹࢧԉ͢Δ
    
    &NCFEEFE
    43&
    
    &NCFEEFE
    43&ͱ1SPEVDU
    43&
27. ૝ఆྫ
    ෳ਺ͷࣄۀ͕͋Γɺࣄۀ͝ͱʹΑͬͯ 43&νʔϜͷ༗ແ͕ҟͳΔ ࣄۀঢ়گ
    8FCαʔϏε΍ΞϓϦΛ௨ͯ͡αʔϏεΛෳ਺ʹࣄۀͱͯ͠ఏڙ͓ͯ͠Γɺ೥Ҏ্ఔ౓ܦաͨ͠
    ؀ڥ
    Ϋϥ΢υ؀ڥΛ࢖͍ͬͯΔ͕ΦϯϓϨ؀ڥͳͲ΋Ұ෦ଘࡏ͍ͯ͠Δ
    αʔϏεͷ։࢝λΠϛϯάͰ৴པੑʹର͢Δߟ͑ํ͕ҟͳΔ
    43&ͷ૊৫ͷঢ়گ
    ࣄۀ͝ͱʹ43&νʔϜɺ43&Λ୲౰͢ΔΤϯδχΞͷ༗ແ͕ҟͳΓɺձࣾશମͰͷ৴པੑ޲্ͷऔΓ૊ΈΛ͜Ε͔ Β͍ͯ͘͠
    43&ͷ૊৫ΛऔΓר͘ঢ়گ
    ෳ਺ͷαʔϏε։ൃ͕ࣄۀن໛ͰਐΊΒΕ͓ͯΓɺ43&νʔϜ΍43&Λ୲౰͢ΔΤϯδχΞͷ༗ແͰ৴པੑʹର͢ Δ஌ݟ΍஌ࣝ͸ݸʑʹ෯͕͋Δ
    43&Λ࣮ફ͢Δ૊৫
    ࣄۀ΍૊৫Λԣஅͯ͠ࣄۀʹඥ͍ͮͨ43&νʔϜ΍43&Λ୲౰͢ΔΤϯδχΞɺ͜Ε͔Β৴པੑʹऔΓ૊Ή૊৫ʹ ରͯ͠ࢧԉΛߦ͏
    
    43&
    $FOUFS
    PG
    1SBDUJDF
    ͱ
    &NCFEEFE
    43&ɺ1SPEVDU
    43&ͷࠞ߹૊৫
28. ߦಈํ਑ɺ૊৫ͷߏ଄ Product SRE ։ൃνʔϜʹೖΓɺ৴པੑ޲্ͷͨΊ ʹɺࣗ෼͕ͨͪओಋͰऔΓ૊Ή Embedded SRE ։ൃνʔϜʹରͯ͠ɺ৴པੑ޲্ͷͨ ΊʹɺҰॹʹͱΓ͘Ή ※ϑΣʔζ΍՝୊ͷۓٸ౓ͰSRE͕ओಋ͢Δ՝୊͕ҟͳΔ ૊৫ͷߏ଄ ߦಈํ਑ SRE Center of Practice SREνʔϜ΍։ൃνʔϜରͯ͠৴པੑ ޲্ͷͨΊʹɺࢧԉ͢Δ
29. ૊৫ͷ৴པੑͷϚΠϯυηοτͱߦಈํ਑ɺ૊৫ߏ଄ Product SRE ։ൃνʔϜʹೖΓɺ৴པੑ޲্ͷͨΊ ʹɺࣗ෼͕ͨͪओಋͰऔΓ૊Ή "CTFOU
    ৴པੑ͸͜Ε͔ΒֶͿ SRE Center of Practice SREνʔϜ΍։ൃνʔϜରͯ͠৴པੑ ޲্ͷͨΊʹɺࢧԉ͢Δ 1SPBDUJWF
    ৴པੑ͸ੵۃతʹରॲ͢Δ΋ͷ Embedded SRE ։ൃνʔϜʹରͯ͠ɺ৴པੑ޲্ͷͨ ΊʹɺҰॹʹͱΓ͘Ή ※ϑΣʔζ΍՝୊ͷۓٸ౓ͰSRE͕ओಋ͢Δ՝୊͕ҟͳΔ 3FBDUJWF
    ৴པੑ͸ϑΥϩʔ͢Δ΋ͷ 4USBUFHJD
    ৴པੑ͸ਁಁ͍ͯ͠Δ΋ͷ ૊৫ͷߏ଄ ߦಈํ਑ ૊৫ͷঢ়ଶ
30. ૊৫ͷ৴པੑͷϚΠϯυηοτͱߦಈํ਑ɺ૊৫ߏ଄ Product SRE ։ൃνʔϜʹೖΓɺ৴པੑ޲্ͷͨΊ ʹɺࣗ෼͕ͨͪओಋͰऔΓ૊Ή "CTFOU
    ৴པੑ͸͜Ε͔ΒֶͿ SRE Center of Practice SREνʔϜ΍։ൃνʔϜରͯ͠৴པੑ ޲্ͷͨΊʹɺࢧԉ͢Δ 1SPBDUJWF
    ৴པੑ͸ੵۃతʹରॲ͢Δ΋ͷ Embedded SRE ։ൃνʔϜʹରͯ͠ɺ৴པੑ޲্ͷͨ ΊʹɺҰॹʹͱΓ͘Ή ※ϑΣʔζ΍՝୊ͷۓٸ౓ͰSRE͕ओಋ͢Δ՝୊͕ҟͳΔ 3FBDUJWF
    ৴པੑ͸ϑΥϩʔ͢Δ΋ͷ 4USBUFHJD
    ৴པੑ͸ਁಁ͍ͯ͠Δ΋ͷ ૊৫ͷߏ଄ ߦಈํ਑ ૊৫ͷঢ়ଶ ࣮ࡍʹ͸࣌ؒͷܦաʹΑΓ
    ঃʑʹ಺༰͕มΘ͍ͬͯ͘ͷͰ
    ͦͷ࣌ʑʹ͋ͬͨʢֻ͚߹Θͤͨʣ
    ૊৫ͷߏ଄Λݕ౼͢Δ
31. ·ͱΊ
32. 43&ͷ૊৫͕ϦʔμʔγοϓΛൃش͢ΔͨΊʹ͸
    ಈ͔͍ͨ͠૊৫ͷ৴པੑʹର͢Δߟ͑Λ஌Γ
    ߦಈํ਑ͱͦΕΛ࣮ݱ͢Δ૊৫ͷߏ଄͕ॏཁͰ͢