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Psychological Safety
Practically
XP2020 Conference, June 2020
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Marcin Floryan
Tech Tribe Lead
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Are you ready?
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PRIVILAGE
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DISCOMFORT
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–Kent Beck
“Teams need diversity.
Conflict is the inevitable
companion of diversity.”
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Psychological Safety
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– Amy Edmondson
“Psychological safety describes a
climate in which raising a
dissenting view is expected and
welcomed. A tolerance of dissent
allows productive discussion and
early detection of problems.”
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Psychological Safety Toolkit
Be comfortable to:
‣ Ask question
‣ Raise problems
‣ Disagree
‣ Take risks
‣ Make mistakes
‣ Be yourself
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Playback Tribe
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Implementation
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Create a shared understanding
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Gather data
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Create space for discussions
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Continue for 2 years...
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Examples
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Feedback jar
‣ We run a series of workshops on
giving and receiving feedback
‣ We needed a tool to help people
visualise progress
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Mistakes column
‣ Existing culture of blame-free
incident post-mortems
‣ Wanted a local practice as a
regular reminder
‣ Small things reflected upon weekly
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What’s not to like about this code
‣ How to get better talking about
problems in code
‣ Separate author and the code that
is written
‣ Identify “problems” with code
‣ Mob-programming session to fix
them
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What next?
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– Amy Edmondson
“Psychological safety is a shared
sense developed through shared
experience.”
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–Marcin Floryan
“...lack of safety is holding us back.”
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Thank you!
Marcin Floryan
Tech Tribe Lead at Spotify
Questions? @mfloryan