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Could small and medium
size businesses be the key
to sustaining the economy
and our communities?
The University of York
16 September | 11:00 – 12:30
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Change bringing Recovery & New Growth
Food Retail Home Delivery
On Line Delivery – Local, UK, International
Too Good To Go app
Non Food Retail On line marketing new products, Video of making the products
Video walk through store as Personal Shopper
Restaurants/
Accommodation/
Services
New opportunities, ways of working
Twitter updates - renovation, quizzes, reopening safety
Covid safe protocol, balance payments & refund flexibility
121 responding or checking in with customers
B2B Work through order book
Customer communication & empathy; improve processes and advantage
Recreation Facebook posts - photo of animals on site, videos of life in lockdown
Art & poetry competitions
New lesson types – planned, promoted, retained
Sue Jefferson
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Good Leadership…
more of the same
A ACTION
S SELF CARE
A ASK
F FLEXIBLE
E EMPATHY
L LEARN
O OPEN
N NEW
G GENUINE
Sue Jefferson
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Thank you for joining
today’s session
@aspect_network
Aspect Social Sciences Network
www.aspect.ac.uk/annual-event-2020/