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The good, the bad and the complex
appreciating complexity through frontline UXR
Hossein Raspberry
Senior UX Researcher @Mendix
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Have you ever researched a topic that was
too complex for you to understand?
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I know the product
inside and out, and
maybe better than
you do.
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The Typical
UX Research
Process
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The Typical
UX Research
Process
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The Typical
UX Research
Process
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The Typical
UX Research
Process
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The Typical
UX Research
Process
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The Typical
UX Research
Process
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The Typical
UX Research
Process
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The Typical
UX Research
Process
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Usage Differences
Participatory Research
Mindset Shift
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Usage Differences
Participatory Research
Mindset Shift
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Over-reliance on training Little to no training
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Linear tasks
Non-linear tasks
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Pragmatic WITH aesthetics
Pragmatic over aesthetics
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Low information density
High information density
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Simplicity = Value
Complexity = Value
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What’s Participatory Research?
A method for involving end-users during different phases of research process
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1940s 1960s 1970s 2000s
Sociology Participatory
Design
Pedagogy Public Health,
Urban Planning,
etc.
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Participatory
Research
Getting Started with
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Participatory
Research
Getting Started with
Identify internal users
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Participatory
Research
Getting Started with
Identify internal users
Involve them and set
intentions
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Participatory
Research
Getting Started with
Identify internal users
Involve them and set
intentions
Work collaboratively
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How is it done?
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Research Design
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User Session
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Synthesis
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Conventional Research Participatory Research
Whose knowledge counts? Researcher Shared
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Conventional Research Participatory Research
Whose knowledge counts? Researcher Shared
Who is involved in design
process of research?
Researcher Shared
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Conventional Research Participatory Research
Whose knowledge counts? Researcher Shared
Who is involved in design
process of research?
Researcher Shared
Problem Identification Researcher Researcher
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Conventional Research Participatory Research
Whose knowledge counts? Researcher Shared
Who is involved in design
process of research?
Researcher Shared
Problem Identification Researcher Researcher
Synthesis Researcher Shared
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Conventional Research Participatory Research
Whose knowledge counts? Researcher Shared
Who is involved in design
process of research?
Researcher Shared
Problem Identification Researcher Researcher
Synthesis Researcher Shared
Presentation of findings Researcher Shared
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Conventional Research Participatory Research
Whose knowledge counts? Researcher Shared
Who is involved in design
process of research?
Researcher Shared
Problem Identification Researcher Researcher
Synthesis Researcher Shared
Presentation of findings Researcher Shared
Research process emphasizes Disciplinary conventions Inclusivity, Mutual learning,
democratization
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To what extent should we
involve our allies?
Consult
End-users provide input during the
process
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To what extent should we
involve our allies?
Consult
End-users provide input during the
process
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To what extent should we
involve our allies?
Consult
End-users provide input during the
process
Collaborate
End-user is partner in the research
process
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Avoid Participant
Frustration
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Thinking like a journalist
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Thinking like a journalist
Identifying and asking the right questions
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Expert users are different
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Processes are almost the same!
Expert users are different
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Embrace empathy through Participatory Research
Processes are almost the same!
Expert users are different
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As UX Researchers, our role is to understand users.
If you don't have the right tools to do that,
try unorthodox methods or create your own!
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Recommended Resources
"Doing action research in your own organization" by David Coghlan and Teresa Brannick
"Embracing complexity in design" by Katerina Alexiou, Jeffrey
Johnson, Theodore Zamenopoulos
"Living with complexity" by Donald A. Norman
"Over-complicated? Over-simplified? The UX Efficient Frontier" by Morgane Peng
"Participatory methods toolkit" by the Institute of Development Studies
"The relationship of action research to human-computer interaction" by Gillian Hayes
"The value and challenges of participatory research" by Cargo Margaret, and Shawna
Mercer
Illustrations by Ashley Doucette - www.doucette.studio