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A UX DESIGN PROCESS
FOR BUILDING AN OPEN-SOURCE PLUGIN
Silvan Hagen, required+
@neverything
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ABOUT ME
WordPress Developer
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WAIT WHAT?
Why is a developer giving a UX Talk?
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THE PLUGIN
Idea behind it, why open source it, why use UX
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USER FEEDBACK
Easy communication: Support, Change Requests
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THE TEAM WHO BUILT IT
Pascal, Karin, Silvan
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THE PROCESS
Design and Development
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WHO DID WE DESIGN FOR?
Our clients as the base for our Personas
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PERSONAS
Identifying Personas
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• male, 39
• contacts us through e-mail
• very active on social media
• WP User Role (Editor)
• Seamless publishing
• Quick replies on issues
Rolf Nidegger
Community Manager/Content Marketer
Photo by:https://www.flickr.com/photos/argonne
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• female, 55
• contacts us through calls
• not active on social media
• WP User Role (Administrator)
• Evaluates team performance
• Checks costs
Anna Schneider
Head of Content Marketing
Photo by: https://www.flickr.com/photos/richardskoonberg
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SUPPORT ISSUES
The base for use cases and test scenarios
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A TESTABLE PROTOTYPE
Design and development goes hand in hand
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BUILDING A TESTABLE PROTOTYPE
Design and development goes hand in hand
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USER TESTING
Expert review and remote user tests
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THE TEST-PAGE
A WP Site with a bug
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ITERATE WITH THE FINDINGS
Test, refine, repeat
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KEY FINDINGS
Highlighting & Summary
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NEXT STEP
Testing a simpler approach
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THE UX APPROACH
Difficulties & benefits
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LOVE YOUR DESIGNERS
Everything is design, Everything generates experience
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QUESTIONS?
You can grab an early version on GitHub.
h p://github.com/wearerequired/user-feedback/
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THANK YOU
Beer?