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Cath Richardson!
User Researcher
Government Digital Service
@ohrworm
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GDS
Cath
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GDS
Cath
agile + research
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GDS
Cath
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GDS
Cath
Define your
research
questions
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GDS
Cath
Pick the most
appropriate
technique
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GDS
Cath
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GDS
Cath
Define next
questions, rinse
and repeat
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Amy Harcombe!
Head of Corporate Communications
Companies House
@CompaniesHouse
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Amy Companies House
How we do
research at
Companies House
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Amy Companies House
Embedded into all
projects and
changes
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Amy Companies House
Ensures we meet
customer needs
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Amy Companies House
In house user
insight & research
team
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Amy Companies House
On site usability
suite
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Amy Companies House
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Amy Companies House
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Amy Companies House
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GDS
Cath & Amy
Interviewing
users
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GDS
Cath & Amy
Be a human,
not a suit
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GDS
Cath & Amy
Let them tell
their story
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GDS
Cath & Amy
Don’t prompt
too much
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GDS
Cath & Amy
Be an active
listener
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GDS
Cath & Amy
Go deeper,
don’t rely on
assumptions
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GDS
Cath & Amy
Activity - 5
minutes