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Sprint GO: User research

Avatar for Government Digital Service Government Digital Service
January 30, 2014
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Sprint GO: User research

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Government Digital Service

January 30, 2014
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Transcript

  1. Cath Richardson! User Researcher
 Government Digital Service
 @ohrworm

  2. GDS Cath

  3. GDS Cath agile + research

  4. GDS Cath

  5. GDS Cath Define your research questions

  6. GDS Cath Pick the most appropriate technique

  7. GDS Cath

  8. GDS Cath Define next questions, rinse and repeat

  9. Amy Harcombe! Head of Corporate Communications
 Companies House
 @CompaniesHouse

  10. Amy Companies House How we do research at Companies House

  11. Amy Companies House Embedded into all projects and changes

  12. Amy Companies House Ensures we meet customer needs

  13. Amy Companies House In house user insight & research team

  14. Amy Companies House On site usability suite

  15. Amy Companies House

  16. Amy Companies House

  17. Amy Companies House

  18. GDS Cath & Amy Interviewing users

  19. GDS Cath & Amy Be a human, not a suit

  20. GDS Cath & Amy Let them tell their story

  21. GDS Cath & Amy Don’t prompt too much

  22. GDS Cath & Amy Be an active listener

  23. GDS Cath & Amy Go deeper, don’t rely on assumptions

  24. GDS Cath & Amy Activity - 5 minutes