Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Sprint GO: User research

Sponsored · Your Podcast. Everywhere. Effortlessly. Share. Educate. Inspire. Entertain. You do you. We'll handle the rest. →
Avatar for Government Digital Service Government Digital Service
January 30, 2014
0
1.5k

Sprint GO: User research

Avatar for Government Digital Service

Government Digital Service

January 30, 2014
Tweet

More Decks by Government Digital Service

See All by Government Digital Service
Kathy Settle, Adam Bye and Kevin Cunnington
Avatar for Government Digital Service gds2013
1
3k
Tristan Wilkinson
Avatar for Government Digital Service gds2013
0
2.8k
Technology Team
Avatar for Government Digital Service gds2013
0
2.8k
Sprint 14: Mike Bracken
Avatar for Government Digital Service gds2013
0
3k
Sprint GO: Zendesk and the art of more successful maintenance
Avatar for Government Digital Service gds2013
0
1.5k
Sprint GO: Why we use user needs
Avatar for Government Digital Service gds2013
0
1.5k
Sprint GO: Standards and style for GOV.UK
Avatar for Government Digital Service gds2013
0
1.5k
Sprint GO: Managing a successful transition
Avatar for Government Digital Service gds2013
0
1.5k
Sprint GO: Being agile
Avatar for Government Digital Service gds2013
1
1.5k

Featured

See All Featured
[RailsConf 2023] Rails as a piece of cake
Avatar for Vladimir Dementyev palkan
59
6.3k
Accessibility Awareness
Avatar for Sarah Abderemane sabderemane
0
51
Visualizing Your Data: Incorporating Mongo into Loggly Infrastructure
Avatar for mongodb mongodb
49
9.9k
"I'm Feeling Lucky" - Building Great Search Experiences for Today's Users (#IAC19)
Avatar for Dan Newman danielanewman
231
22k
Why You Should Never Use an ORM
Avatar for John Nunemaker jnunemaker
PRO
61
9.7k
ピンチをチャンスに：未来をつくるプロダクトロードマップ #pmconf2020
Avatar for Aki / @LoveIdahoBurger aki_iinuma
128
55k
GraphQLとの向き合い方2022年版
Avatar for Yosuke Kurami quramy
50
14k
A brief & incomplete history of 
UX Design for the World Wide Web: 1989–2019
Avatar for Jason CranfordTeague jct
1
300
We Analyzed 250 Million AI Search Results: Here's What I Found
Avatar for Josh Blyskal joshbly
1
720
Sam Torres - BigQuery for SEOs
Avatar for Tech SEO Connect techseoconnect
PRO
0
190
Fashionably flexible responsive web design (full day workshop)
Avatar for Andy Clarke malarkey
408
66k
Collaborative Software Design: How to facilitate domain modelling decisions
Avatar for Kenny Baas-Schwegler baasie
0
140

Transcript

  1. Cath Richardson! User Researcher
 Government Digital Service
 @ohrworm

  2. GDS Cath

  3. GDS Cath agile + research

  4. GDS Cath

  5. GDS Cath Define your research questions

  6. GDS Cath Pick the most appropriate technique

  7. GDS Cath

  8. GDS Cath Define next questions, rinse and repeat

  9. Amy Harcombe! Head of Corporate Communications
 Companies House
 @CompaniesHouse

  10. Amy Companies House How we do research at Companies House

  11. Amy Companies House Embedded into all projects and changes

  12. Amy Companies House Ensures we meet customer needs

  13. Amy Companies House In house user insight & research team

  14. Amy Companies House On site usability suite

  15. Amy Companies House

  16. Amy Companies House

  17. Amy Companies House

  18. GDS Cath & Amy Interviewing users

  19. GDS Cath & Amy Be a human, not a suit

  20. GDS Cath & Amy Let them tell their story

  21. GDS Cath & Amy Don’t prompt too much

  22. GDS Cath & Amy Be an active listener

  23. GDS Cath & Amy Go deeper, don’t rely on assumptions

  24. GDS Cath & Amy Activity - 5 minutes