Sprint GO: User research

Transcript

1. Cath Richardson! User Researcher
 Government Digital Service
 @ohrworm
2. GDS Cath
3. GDS Cath agile + research
4. GDS Cath
5. GDS Cath Define your research questions
6. GDS Cath Pick the most appropriate technique
7. GDS Cath
8. GDS Cath Define next questions, rinse and repeat
9. Amy Harcombe! Head of Corporate Communications
 Companies House
 @CompaniesHouse
10. Amy Companies House How we do research at Companies House
11. Amy Companies House Embedded into all projects and changes
12. Amy Companies House Ensures we meet customer needs
13. Amy Companies House In house user insight & research team
14. Amy Companies House On site usability suite
15. Amy Companies House
16. Amy Companies House
17. Amy Companies House
18. GDS Cath & Amy Interviewing users
19. GDS Cath & Amy Be a human, not a suit
20. GDS Cath & Amy Let them tell their story
21. GDS Cath & Amy Don’t prompt too much
22. GDS Cath & Amy Be an active listener
23. GDS Cath & Amy Go deeper, don’t rely on assumptions
24. GDS Cath & Amy Activity - 5 minutes