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Government Digital Service
January 30, 2014
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Sprint GO: User research
Government Digital Service
January 30, 2014
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Transcript
Cath Richardson! User Researcher Government Digital Service @ohrworm
GDS Cath
GDS Cath agile + research
GDS Cath
GDS Cath Define your research questions
GDS Cath Pick the most appropriate technique
GDS Cath
GDS Cath Define next questions, rinse and repeat
Amy Harcombe! Head of Corporate Communications Companies House @CompaniesHouse
Amy Companies House How we do research at Companies House
Amy Companies House Embedded into all projects and changes
Amy Companies House Ensures we meet customer needs
Amy Companies House In house user insight & research team
Amy Companies House On site usability suite
Amy Companies House
Amy Companies House
Amy Companies House
GDS Cath & Amy Interviewing users
GDS Cath & Amy Be a human, not a suit
GDS Cath & Amy Let them tell their story
GDS Cath & Amy Don’t prompt too much
GDS Cath & Amy Be an active listener
GDS Cath & Amy Go deeper, don’t rely on assumptions
GDS Cath & Amy Activity - 5 minutes