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we can’t read
your mind.
How to get help for your WordPress problems.
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info.
Jetpack Pyromancer at Automattic
Support for Jetpack plugin
Crossfitter
Reformed social media whiner
Find me online:
@carolynsonnek
Carolyn Sonnek
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You need help with WordPress.
You don’t know where to turn for help.
You don’t know HOW to ask for help.
wut.
What do you do?
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just. ask.
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it’s that simple*
* however, there is a right way and a wrong way to ask for help.
knowing the difference will help you get the help you need.
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and knowing is half the battle.
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where.
WordPress.com
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where.
WordPress.com
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where.
WordPress.com
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where.
WordPress.com
WordPress.org forums
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where.
WordPress.com
WordPress.org forums
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where.
WordPress.com
WordPress.org forums
Plugin/Theme Support
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where.
WordPress.com
WordPress.org forums
Plugin/Theme Support
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where.
WordPress.com
WordPress.org forums
Plugin/Theme Support
LMGTFY
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where.
WordPress.com
WordPress.org forums
Plugin/Theme Support
LMGTFY
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the situation.
You messed around with your WordPress and
Site address URLs.
Now you can’t access your site via wp-admin.
Also, your site is down.
Sad face. :(
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what not to do.
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Unclear thread topic.
the bad.
MY SITE IS GONE!!!!!
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Help! My site is broken!
I can’t login!
HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Little to no information
about the problem.
the bad.
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the bad.
Not enough info = time wasted.
Lack of clear problem = could be ignored.
No one can help you right away.
Help us help you.
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Abusing support volunteers. :(
Not using the appropriate support resource.
Carpet bombing support requests.
Social media whining.
Forgetting we’re people too.
the ugly.
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don’t be a dick.
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what to do.
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what to do.
Be Descriptive
Be Concise Be Polite
Be Clear
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Clear and concise topic.
the good.
Changed WordPress URL
and now my site is gone.
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I wanted my site to be at
“mysite.com/blog” instead of
“mysite.com” so I changed the
site URLs in the general
settings. I don’t think I did it
right because now my site is
gone and I can’t login to my site
to fix it.
Is there anything I can do to fix
it or am I out of luck? :(
Thanks in advance for the help!
Gives clear information
about the problem, what
was done prior, and is
not freaking out.
the good.
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the good.
Clear subject lines.
Summarize the problem, but…
Give enough detail.
Honey, not vinegar.
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What operating system? What browser?
What have you already tried?
Share your technical level.
Self-hosted or WordPress.com?
Take a picture.
Tell us if you figured it out! Share!
more better.
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questions?
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thanks.
Carolyn Sonnek
@carolynsonnek