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We Can't Read Your Mind - WordCamp NOLA 2016

Carolyn S.
August 13, 2016

We Can't Read Your Mind - WordCamp NOLA 2016

How To Find Help For Your WordPress Problems

Having problems with WordPress? Are you having trouble finding answers? Do you need to reach out and ask for help?
This presentation covers how to make good support requests, what things to avoid when reaching out for help, and the resources the WordPress community has for everyone’s use that may answer your question for you.

Carolyn S.

August 13, 2016
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Transcript

  1. we can’t read
    your mind.
    How to get help for your WordPress problems.

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  2. info.
    Jetpack Pyromancer at Automattic
    Support for Jetpack plugin
    Crossfitter
    Reformed social media whiner
    Find me online:
    @carolynsonnek
    Carolyn Sonnek

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  3. You need help with WordPress.
    You don’t know where to turn for help.
    You don’t know HOW to ask for help.
    wut.
    What do you do?

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  4. just. ask.

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  5. it’s that simple*
    * however, there is a right way and a wrong way to ask for help.
    knowing the difference will help you get the help you need.

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  6. and knowing is half the battle.

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  7. where.
    WordPress.com

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  8. where.
    WordPress.com

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  9. where.
    WordPress.com

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  10. where.
    WordPress.com
    WordPress.org forums

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  11. where.
    WordPress.com
    WordPress.org forums

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  12. where.
    WordPress.com
    WordPress.org forums
    Plugin/Theme Support

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  13. where.
    WordPress.com
    WordPress.org forums
    Plugin/Theme Support

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  14. where.
    WordPress.com
    WordPress.org forums
    Plugin/Theme Support
    LMGTFY

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  15. where.
    WordPress.com
    WordPress.org forums
    Plugin/Theme Support
    LMGTFY

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  16. the situation.
    You messed around with your WordPress and
    Site address URLs.
    Now you can’t access your site via wp-admin.
    Also, your site is down.
    Sad face. :(

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  17. what not to do.

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  18. Unclear thread topic.
    the bad.
    MY SITE IS GONE!!!!!

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  19. Help! My site is broken!
    I can’t login!
    HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Little to no information
    about the problem.
    the bad.

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  20. the bad.
    Not enough info = time wasted.
    Lack of clear problem = could be ignored.
    No one can help you right away.
    Help us help you.

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  21. Abusing support volunteers. :(
    Not using the appropriate support resource.
    Carpet bombing support requests.
    Social media whining.
    Forgetting we’re people too.
    the ugly.

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  22. don’t be a dick.

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  23. what to do.

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  24. what to do.
    Be Descriptive
    Be Concise Be Polite
    Be Clear

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  25. Clear and concise topic.
    the good.
    Changed WordPress URL
    and now my site is gone.

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  26. I wanted my site to be at
    “mysite.com/blog” instead of
    “mysite.com” so I changed the
    site URLs in the general
    settings. I don’t think I did it
    right because now my site is
    gone and I can’t login to my site
    to fix it.
    Is there anything I can do to fix
    it or am I out of luck? :(
    Thanks in advance for the help!
    Gives clear information
    about the problem, what
    was done prior, and is
    not freaking out.
    the good.

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  27. the good.
    Clear subject lines.
    Summarize the problem, but…
    Give enough detail.
    Honey, not vinegar.

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  28. What operating system? What browser?
    What have you already tried?
    Share your technical level.
    Self-hosted or WordPress.com?
    Take a picture.
    Tell us if you figured it out! Share!
    more better.

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  29. questions?

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  30. thanks.
    Carolyn Sonnek
    @carolynsonnek

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