サービス開発の日常 (MF meetup #10)

by Takashi OGURA

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αʔϏε։ൃͷ೔ৗ 2017/04/26 খໆɹོ࢙

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ࣃ੾Εͷѱ͍࿩Λ͠·͢

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ϢʔβʔϑΥʔΧεͱ͍͏ςʔϚͰ͕͢…

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ϢʔβʔʹϑΥʔΧε͍ͯ͠ͳ͍ͳΜͯ͜ͱ͋ΔͰ͠ΐ͏͔ʁ

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൱

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ͱ͍͏Θ͚Ͱ - ࣗ෼ͨͪͳΓʹϢʔβʔΛҙࣝͨ͠ߦಈΛऔ͍ͬͯΔ ͷ͸౰વͷ͜ͱͱ͠·͢ - αʔϏεΛάϩʔεͤ͞Δʹ͋ͨΓɺͲΜͳߟ͑ʹج ͍ͯͲΜͳબ୒Λ͖͔ͯͨ͠Λ঺հ͍ͨ͠ͱࢥ͍·͢

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࠷ॳʹ݁࿦ - ։ൃ͢΂͖ػೳ͸αʔϏεͷϥΠϑεςʔδʹԠͯ͡ ൑அ͍ͯ͠·͢ - αʔϏεʹ͸য఺ʹ͍ͨ࣠͠ʹΑͬͯݟ͑Δੑ͕֨ҟ ͳΓɺͦΕͧΕ͕Ӧۀ΍CSʹؔΘ͖ͬͯ·͢ - ΤϯδχΞ͕γεςϜʹ੹೚Λ࣋ͪɺଞνʔϜͱ࿈ܞ ͠ͳ͕Βద੾ʹόϥϯεΛऔͬͯάϩʔε͍͖ͤͯ͞· ͠ΐ͏

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ࣄۀձࣾͷαʔϏε։ൃͰ͸ԿΛҙ͍ࣝͯ͠Δ͔ʁ

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ͦ΋ͦ΋αʔϏε։ൃͬͯͳΜͩΖ͏ʁ

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αʔϏεͱ͸ - Ұ౓࡞ͬͨΒ΄ͬͱ͍ͯ΋ಈ͖ଓ͚Δ΋ͷͰ͸ͳ͍ - ചΓ෺Ͱ͋Γɺ࢖͍ଓ͚ͯ΋Β͏͜ͱͰՁ஋͕ຏ͔Ε ͍ͯ͘ - ͍͖ͳΓେώοτʂΈ͍ͨͳ΋ͷ͸΄ͱΜͲͳ͍

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ׂͱ஍ຯͳ΋ͷͰ͢

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ҭ͍ͬͯ͘ʹ͸ - ࢖ͬͯ΋ΒΘͳ͍ͱ࿩ʹͳΒͳ͍  - ӦۀνʔϜʹ୲౰ͯ͠΋Β͏ྖҬ - ࢖͍ଓ͚ͯ΋Β͏ͨΊʹద੾ʹΨΠυ͢Δඞཁ͕͋Δ  - CSνʔϜʹ୲౰ͯ͠΋Β͏ྖҬ - αʔϏεͷӡ༻ͦͷ΋ͷ͸ΤϯδχΞ͕੹຿Λ࣋ͭ  - ҆ఆੑɾੑೳ୲อΛॏࢹͭͭ͠ɺػೳ։ൃΛଓ͚Δ

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αʔϏεͷੑ࣭Ͱݴ͍௚͢ - ࢖ͬͯ΋Β͏͜ͱʹண໨  - ग़ձ͍ॏཁ  - ໨ΛҾ͘ػೳ  - Systems of Engagement(SoE) - αʔϏεͷӡ༻  - ҆ఆͯ͠଎͍͜ͱ͕౰ͨΓલʹͳΔΑ͏ʹ͢Δ  - Systems of Record(SoR)

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※όΠϞʔμϧITʹ͍ͭͯิ଍ 4P& 4P3͸όΠϞʔμϧ*5ͱݺ͹ΕΔߟ͑ํͰ༻͍ΒΕ͍ͯ·͢ɻҰൠ ʹݴΘΕ͍ͯΔఆٛͰ͸ʮ߈Ίͷ*5ʯʮकΓͷ*5ʯΈ͍ͨͳड͚ࢭΊํʹ ͳΔͱࢥ͍·͢ɻ ͔͠͠ɺαʔϏε͸4P& 4P3૒ํͷཁૉΛซͤ࣋ͭػೳͷू߹ମͳͷͰ ؆୯ʹେผͰ͖Δ΋ͷͰ͸͋Γ·ͤΜɻ

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MFΫϥ΢υ(ձܭ)ʹ౰ͯ͸ΊͯΈΔ - ϩʔϯν౰ॳ  - ͱʹ͔͘ઌߦ͍ͯ͠ΔଞϓϨΠϠʔʹ௥͍͖͍ͭͨ  - ͕Μ͕Μ࡞͍ͬͯ͜͏ 

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MFΫϥ΢υ(ձܭ)ʹ౰ͯ͸ΊͯΈΔ - ϩʔϯν౰ॳ  - ͱʹ͔͘ઌߦ͍ͯ͠ΔଞϓϨΠϠʔʹ௥͍͖͍ͭͨ  - ͕Μ͕Μ࡞͍ͬͯ͜͏ #=> SoE༏ઌ 

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MFΫϥ΢υ(ձܭ)ʹ౰ͯ͸ΊͯΈΔ - 3೥΄Ͳܦա  - ౰વͷ͜ͱͳ͕Β·ͩ·ͩνϟϨϯδϟʔ  - ௥Ճɾ֦ு͍ͨ͠ػೳ΋ͨ͘͞Μ͋Δ - ϩʔϯν͔Β͜͜·Ͱಥͬ૸͖ͬͯͨ  - ػೳ௥Ճεϐʔυ͕མ͖ͪͯͨ  - ్தͰݟ௚ͨ͠ํ͕Α͔ͬͨ࢓૊Έ΍ॲཧ΋͋Δ  - ౰ॳ૝ఆ͕͸ͣΕͯ࢖͍ʹ͍͘ͱ͜Ζ΋͋Δ

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Ұ୴੔ཧͨ͠ํ͕͍͍ͷͰ͸?

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બ୒ - ࠓػೳ௥ՃΛબ୒͢Δ΂͖͔ʁ  - ·ͩڝ߹૬खʹ௥͍͍͍ͭͯͳ͍ɻ΋ͬͱ͍Ζ͍Ζ΍Βͳ͍ͱചΕଓ ͚ΔαʔϏεʹͳΒͳ͍  - Ϣʔβʔ͕΋ͬͱศརʹͳΔੈքʹૣͨ͘ͲΓண͔ͳ͍ͱ - ݱঢ়ͷվળͷ༏ઌ౓Λ΋ͬͱ্͍͛ͯ͘΂͖͔ʁ  - ૿େ͢Δ(ӦۀɺCSɺΤϯδχΞؚΉ)αϙʔτίετΛ෷͍ଓ͚ΒΕ Δ͔ʁ  - ͦ΋ͦ΋ࠓ͋ΔػೳͰ΋ෆศʹͳ͍ͬͯΔͱ͜Ζ΋͋ΔͷͰ͸

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ͲͪΒ΋ͦΕͳΓʹਖ਼͍͠

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௥Ճ৚݅Λߟ͑Δ - εϐʔυ͕མͪͨཧ༝Λߟ͑Δ  - ίʔυྔ͕രൃ͍ͯ͠Δ(ͳ͔ͥ͸ஔ͍͓͍ͯͯࠓͦ͏ͳ͍ͬͯΔ)  - ྔ͕͋Δ͔Βݟ௨͕͠ѱ͍  - ଞͷػೳʹҙਤ͠ͳ͍ӨڹΛ༩͑ΔϦεΫ͕ߴ͘ͳΔ  - ຊ౰͸΋ͬͱγϯϓϧʹͳΔΜ͡Όͳ͍ͷ͔ʁ

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“Kowloon Walled City ۝ཾ৓ᒎ - Photos - 80೥୅-৓ᒎ֎๬.jpg” by ४ݐஙਓखࡳ໢᜾ Forgemind ArchiMedia is licensed under CC BY 2.0 ੵΈ্͕Διʔείʔυ

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௥Ճ৚݅Λߟ͑Δ - શํҐͰ͸ઓ͑ͳ͍  - ਓ਺͸ݶΒΕ͍ͯΔ  - αʔϏεͷಛੑ্ɺձܭۀ຿஌ࣝͷཧղ΋ඞཁ  - ؆୯ʹਓΛ૿΍ͤͳ͍

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ͲͪΒ͔ʹूத͢Δ͔͠ͳ͍

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ʮࠓ͓લ͕ԿΛ΍Δ͔ͰมΘΔΜͩʯ “It’s what you do right now that makes a difference.” 4HU4USVFDLFS #MBDL)BXL%PXO

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Θͨͨͪ͠ͷબ୒ - طଘվળʹৼΓ੾ͬͨ - ະདྷ΁ͷ౤ࢿ͕େ͖͘ͳΔͱ൑அͨ͠ - ௕͍໨ͰݟΕ͹͜ͷબ୒͕ΈΜͳΛ޾ͤʹ͢Δ͸ͣ - ͱ͍͏͜ͱΛ৴ͯ͡ӦۀνʔϜʹ͓࿳ͼʹ͍ۙܗͰ૬ ஊ͠ʹ͍ͬͨm(_ _;)m - CSνʔϜʹ΋આ໌ʹ͍ͬͨ - ड͚ೖΕͯ΋Βͬͨ͜ͱʹͨͩͨͩײँ

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͕͜͜ຊ୊ͳΜͩͱࢥ͍·͕͢ - ਖ਼௚ࠓͷࣗ෼ୡʹͰ͖Δ͜ͱΛ·͙ͬ͢఻͚͑ͨͩ - ड͚ࢭΊͯ΋Β͑Δ৴པؔ܎͕ங͚͍ͯͨͱࢥ͍͍ͨ

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طଘվળྫ(1) - අ༻Ϩϙʔτ͕ݟͮΒ͍  - ࡉ͔͘෼ྨ؅ཧ͍ͯͨ͠Ϣʔβʔʹͱͬͯɺٯʹͳ Μ͔ͩΘ͔Βͳ͍ҹ৅Λ༩͑ͯ͠·͏  - ͔ͬ͠Γ࢖ͬͯ͘ΕΔਓ͸෼ྨ΋ࡉ͔ͬͨ…  - ௕͘࢖ͬͯཉ͍͠ਓʹ͕͔ͬΓͤͯ͞͠·͍ͬͯͨ

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ݟͮΒ͍Ϩϙʔτ

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·ͱΊͨ

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طଘվળྫ(2) - ઌఔݕ౼͍ͯͨ͠ιʔείʔυരൃ໰୊ - Α͘ΈͨΒ࢖ΘΕ͍ͯͳ͍΋ͷͱ͔Λચ͍ग़͢  - ࢖ΘΕ͍ͯͳ͍͜ͱΛܭଌͯ֬͠ఆ͢Δ  - ফ͢  - 2ϲ݄Ͱ1ׂݮͬͨ

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طଘվળྫ(3) - ͍Ζ͍Ζॻ͍ͯΈͨ݁Ռɺ͓࿩Ͱ͖ͳ͍͜ͱʹ… CONFIDENTIAL

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ܧଓͯ͠औΓ૊Έத - ৽ͨͳػೳ௥Ճʹ޲͚ͯطଘίʔυͷେ෯ͳݟ௚͠ - ܧଓతͳ҆ఆԽͷͨΊʹ෷͏ίετΛ࡟ݮ͢Δ࢓૊Έ - ͜ΕΒΛܧଓతʹଓ͚ΔͨΊͷଞνʔϜͱͷີͳίϛϡ χέʔγϣϯ࡞Γ

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վΊͯ݁࿦ - ։ൃ͢΂͖ػೳ͸αʔϏεͷϥΠϑεςʔδʹԠͯ͡ ൑அ͍ͯ͠·͢ - αʔϏεʹ͸য఺ʹ͍ͨ࣠͠ʹΑͬͯݟ͑Δੑ͕֨ҟ ͳΓɺͦΕͧΕ͕Ӧۀ΍CSʹؔΘ͖ͬͯ·͢ - ΤϯδχΞ͕γεςϜʹ੹೚Λ࣋ͪɺଞνʔϜͱ࿈ܞ ͠ͳ͕Βద੾ʹόϥϯεΛऔͬͯάϩʔε͍͖ͤͯ͞· ͠ΐ͏

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Thank you!