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GETTING THINGS DONE:
DISCOVERING
EFFICIENCIES IN
WORKFLOW
December 1, 2016
Cynthia Ng
@TheRealArty
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SOME CONTEXT
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TASK ANALYSIS
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Reidsma, M. (2013). Slide 38. Websites are for People. http://matthew.reidsrow.com/articles/29CC BY-NC-SA 3.0
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FLOWCHART
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JOURNEY SHEET
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QUESTIONS TO ASK
Does the order make sense?
Which steps are exible in the order? Conditional upon other
steps being completed?
Can speci c steps be done more ef ciently?
How many people are involved? Can it be reduced?
Is the most suitable person doing each step?
Is the process consistent? Consistent with other departments?
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THE IDEAL
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TAKE AWAY
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THANKS!
Cynthia Ng
@TheRealArty
about.me/cynthiang