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Happy Lead,
Happy Team
Job Thomas
@jobtex @woocommerce @automattic
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Fast growth π±
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May 2020 Jun 2021 Sep 2021
Jun 2020
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What we had
β Lead selection:
β (Mostly) internal experts
β No salary bump
β Learning on the job
β Lead cultivation
β Bunch of random documents and ideas
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Partners
β HappEx
β Tenured leads
β New leads
β HR
β .Learn
Image credit: Wil Stewart
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Wait, wut? HR?
Image credit: NeONBRAND
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Guiding Principles
β Automate repetition
β Sync eο¬orts
β Clarify unclarity
β Document all the things
β Test and tweak
Image credit: NEW DATA SERVICES
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Happy Leads Growth
Before Throughout
First months
Guilds / projects
Cultivation
Lead Handbook(s)
Onboarding
checklist
Discussion topics
Dens
Expectations
Rubric
Culture of
feedback
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Weβre hiring!
automattic.com/work-with-us