Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Happy lead, happy team

Job
September 15, 2021
Business
0
160

Happy lead, happy team

WooCommerce has grown a lot in the last few years and as a result, the same happened with our Happiness team (our support division). When the division grows, you need more teams and team leads. In this talk, I walked through how we approached lead onboarding to create a better experience for new leads.

Presented at CMS Africa 2021 (Virtual Event)

Job

September 15, 2021
Tweet

More Decks by Job

See All by Job
Submitting your first PR
jobthomas
0
180
Extreme Makeover: The Homepage Edition
jobthomas
0
6.9k
Prepping your week visibly for your team
jobthomas
0
230
Climbing the Gutenberg: The new WordPress block editor
jobthomas
0
2.1k
WordPress mu Kinyarwanda
jobthomas
0
450
Sass to the reCSSue
jobthomas
0
490
Een WooCommerce webwinkel succesvol overhandigen
jobthomas
0
480
Getting Sassy with WordPress 4.7 and Jetpack
jobthomas
0
650
WordPress: A 💖 Story
jobthomas
0
400

Other Decks in Business

See All in Business
Culture Deck for Engineers
luchegroup
0
420
SPOT 虎ノ門 利用ガイド
holder_spot
0
7.5k
株式会社豆蔵 会社紹介資料
mamezou_recruit
0
450
コミチのEngineer's Handbook
comici_mandy
0
820
マネージング マネージング・フォー・ハピネス
takarada
1
240
ACROVE_Recruiting_deck
acrove
0
1.8k
Winas 中途向け資料
satoiy
0
1.6k
コミューン株式会社説明資料
commmune
3
87k
株式会社ラクミー採用資料
rakmy_recruit
0
130
キャンつく Twitter版
pickles_staff
0
1.3k
Dot Homes会社説明資料/Dot Homes Company Info
dothomesrecruit
0
3k
Giftmall Culture Deck 2022
luchegroup
0
4.4k

Featured

See All Featured
Put a Button on it: Removing Barriers to Going Fast.
kastner
56
2.4k
Building a Scalable Design System with Sketch
lauravandoore
450
30k
Web Components: a chance to create the future
zenorocha
303
40k
The Success of Rails: Ensuring Growth for the Next 100 Years
eileencodes
20
4.1k
Clear Off the Table
cherdarchuk
79
290k
Atom: Resistance is Futile
akmur
255
23k
Visualizing Your Data: Incorporating Mongo into Loggly Infrastructure
mongodb
29
4.8k
Responsive Adventures: Dirty Tricks From The Dark Corners of Front-End
smashingmag
237
19k
Bash Introduction
62gerente
598
210k
It's Worth the Effort
3n
173
26k
What's new in Ruby 2.0
geeforr
335
30k
CSS Pre-Processors: Stylus, Less & Sass
bermonpainter
349
27k

Transcript

  1. Happy Lead, Happy Team Job Thomas @jobtex @woocommerce @automattic

  2. Fast growth 😱

  3. May 2020 Jun 2021 Sep 2021 Jun 2020

  4. What we had • Lead selection: ◦ (Mostly) internal experts

    ◦ No salary bump ◦ Learning on the job • Lead cultivation • Bunch of random documents and ideas

  5. Partners • HappEx • Tenured leads • New leads •

    HR • .Learn Image credit: Wil Stewart

  6. Wait, wut? HR? Image credit: NeONBRAND

  7. Guiding Principles • Automate repetition • Sync efforts • Clarify

    unclarity • Document all the things • Test and tweak Image credit: NEW DATA SERVICES

  8. Happy Leads Growth Before Throughout First months Guilds / projects

    Cultivation Lead Handbook(s) Onboarding checklist Discussion topics Dens Expectations Rubric Culture of feedback

  9. We’re hiring! automattic.com/work-with-us