デザインに込められたエモを知りたい/Emotion in Service Design

by mogaming

Slide 1

Slide 1 text

σβΠϯʹࠐΊΒΕͨΤϞΛ஌Γ͍ͨ BU%9&- J04"QQ%FWFMPQFS"1*%FWFMPQFS !@NPHBNJOH

Slide 2

Slide 2 text

w !@NPHBNJOH w J04"1*࡞ͬͯ·͢!%F/" w αʔϏε࡞Δͷେ޷͖ w σβΠφ͞Μͱ஥ྑ͘ͳΓ͍ͨ "CPVU.F

Slide 3

Slide 3 text

͜ͷൃදʹ͍ͭͯ 5XJUUFS΍࠙਌ձͰ Ͳ͠Ͳ͠͝ҙݟ͍ͩ͘͞

Slide 4

Slide 4 text

લఏɿ͜͜Ͱ͍͏σβΠϯ w ը໘ͷϏδϡΞϧσβΠϯ w Ͳͷը໘ͰͲͷΑ͏ʹػೳΛఏڙ͢Δͷ͔

Slide 5

Slide 5 text

લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ a৽͍͠ʓʓͷػೳΛఏڙ͠Α͏

Slide 6

Slide 6 text

લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ اը࿅Δ

Slide 7

Slide 7 text

લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ σβΠφ͞Μ͕4LFUDIʹى͜͢

Slide 8

Slide 8 text

લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ ΤϯδχΞ͕ͦΕΛݟͯܗʹ͢Δ

Slide 9

Slide 9 text

લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ Ͱ͖ͨ΋ͷΛσβΠφ͞ΜʹݟͤΔ

Slide 10

Slide 10 text

લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ ܁Γฦ͢

Slide 11

Slide 11 text

΅͘͸ࢥͬͨ σβΠϯʹࠐΊΒΕͨΤϞΛ஌Γ͍ͨͳ͋

Slide 12

Slide 12 text

΅͕͘ߟ͍͑ͯͨΤϞͱ͸ ΤϞͬͯԿͩʁ

Slide 13

Slide 13 text

΅͕͘ߟ͍͑ͯͨΤϞͱ͸ ئ͍ɾ૝͍ɾૂ͍

Slide 14

Slide 14 text

΅͕͘ߟ͍͑ͯͨΤϞͱ͸ ʮ͋͊ʙ࠷ߴ΍Μʙʯ

Slide 15

Slide 15 text

ΤϞΛ஌ͬͯͲ͏͢Δ Ͱ΋ɺΤϯδχΞ͕ΤϞΛ஌ͬͯԿ͕خ͍͠Μͩ

Slide 16

Slide 16 text

w ΤϞʹٕ͋ͬͨज़αΠυ͔ΒͷఏҊͰ͖ͦ͏ w ։ൃͷϞνϕʔγϣϯ্͕͕Γͦ͏ w σβΠφ͞ΜͱΘ͔Γ͍͋౓͕͕͋Γͦ͏ ΤϯδχΞ͕σβΠϯͷΤϞΛ஌ΔϝϦοτʢ૝૾ʣ

Slide 17

Slide 17 text

w ΤϯδχΞ͕ݟ౰ҧ͍ͳ͜ͱݴͬͯ͘Δͷ͕ݮΓͦ͏ w ΋͔ͨ͠͠ΒΤϞΛ࠶֬ೝͰ͖Δ͔΋ σβΠφ͞Μ͕σβΠϯͷΤϞΛڭ͑ΔϝϦοτʢ௒૝૾ʣ

Slide 18

Slide 18 text

ΤϞΛ஌ΔͨΊʹ ΤϞΛ஌ΔͨΊͷखஈ͸Կ͕͋ΔͩΖ͏͔

Slide 19

Slide 19 text

ΤϯδχΞ͕σβΠϯͷΤϞΛ஌ΔͨΊͷखஈ ΤϯδχΞ͕ΤϞΛ἞ΈऔΔ

Slide 20

Slide 20 text

ΤϯδχΞ͕σβΠϯͷΤϞΛ஌ΔͨΊͷखஈ ౎౓σβΠφ͞Μʹฉ͘

Slide 21

Slide 21 text

ΤϯδχΞ͕σβΠϯͷΤϞΛ஌ΔͨΊͷखஈ σβΠϯͷΤϞΛڞ༗ͯ͠΋Β͏ձΛ։͘

Slide 22

Slide 22 text

ΤϯδχΞ͕σβΠϯͷΤϞΛ஌ΔͨΊͷखஈ σβΠϯͷΤϞΛڞ༗ͯ͠΋Β͏ձ

Slide 23

Slide 23 text

ΤϯδχΞ͕σβΠϯͷΤϞΛ஌ΔͨΊͷखஈ ུͯ͠ΤϞձʁ

Slide 24

Slide 24 text

΍͍͖ͬͯ Α͠ɺͱΓ͋͑ͣΤϞձ΍ͬͯΈΑ͏

Slide 25

Slide 25 text

#Θ͍͕10΍ͧ $%6*69σβΠφʔͰ͢Α $8FC'SPOUॻ͍ͯ·͢ ''''όοΫΤϯυ͸͓Εͨͪʹ·͔ͤΖʂ ݽߴͷJ04ΤϯδχΞͳΓʜ લఏɿ΅͕͍͘ΔνʔϜ

Slide 26

Slide 26 text

w ߹ܭਓͷϓϩμΫτ։ൃνʔϜ w αʔϏεͷϦχϡʔΞϧΛ͍ͯ͠Δ w ஥͕Α͍ લఏɿ΅͕͍͘ΔνʔϜ

Slide 27

Slide 27 text

΍͍͖ͬͯ ΤϞձ΍Δͧ

Slide 28

Slide 28 text

ΤϞձʹݺΜͩਓ ϑϩϯτΤϯυʹؔΘΔਓୡ $%'

Slide 29

Slide 29 text

ΤϞձʹ੠ֻ͚ ͜Μͳ;͏ʹ4MBDLʹͳ͛ͯΈͨ

Slide 30

Slide 30 text

ΤϞձʹ੠ֻ͚ αʔϏεͷσβΠϯʹࠐΊΒΕͨΤϞΛ஌Γ͍ͨͳʙ $%ʹޠͬͯ΄͍͠ͳʙ ͍͍Ͷʔͬͯݴ͍߹͏Α͏ͳ ϙδςΟϒͳձʹ͍ͨ͠ͱࢥͬͯ·͢ʂʂ ʢ΄΅ݪจϚϚʣ

Slide 31

Slide 31 text

ͳΜͱ શһࢀՃͯ͘͠Εͨ

Slide 32

Slide 32 text

ͱ͍͏Θ͚Ͱ ΤϞձ࣮ࢪ $%'

Slide 33

Slide 33 text

ΤϞձͰ࿩ͨ͜͠ͱ σβΠφ͞Μ͕࿩ͯ͘͠Εͨ͜ͱ

Slide 34

Slide 34 text

ΤϞձͰ࿩ͨ͜͠ͱ %αʔϏεશମͰେࣄʹ͍ͯ͠Δ͜ͱ͸ʙ

Slide 35

Slide 35 text

ΤϞձͰ࿩ͨ͜͠ͱ %ۭ͔ؒΒ૝૾Λૡཱ͖͍ͯͨͷΑ

Slide 36

Slide 36 text

ΤϞձͰ࿩ͨ͜͠ͱ ΤϞ͍ʂ

Slide 37

Slide 37 text

ΤϞձͰ࿩ͨ͜͠ͱ %·Μ·ΔΑΓ΋·Δ͍දݱΛେࣄʹ͍ͨ͠

Slide 38

Slide 38 text

ΤϞձͰ࿩ͨ͜͠ͱ ͸ʁ·Μ·ΔΑΓ΋·Δ͍ʁ

Slide 39

Slide 39 text

ΤϞձͰ࿩ͨ͜͠ͱ ΤοοοοοοοοοοϞ

Slide 40

Slide 40 text

ΤϞձͰ࿩ͨ͜͠ͱ $ϚςϦΞϧσβΠϯΛ࠾༻͍ͯ͠Δͷ͸ʙ

Slide 41

Slide 41 text

ΤϞձͰ࿩ͨ͜͠ͱ ѹ౗తೲಘײ

Slide 42

Slide 42 text

ΤϞձͰ࿩ͨ͜͠ͱ $σβΠφͱΤϯδχΞͷؔ܎ੑ͸ʙ

Slide 43

Slide 43 text

ΤϞձͰ࿩ͨ͜͠ͱ $ΤϯδχΞ͸଍ᐫͰ͸ͳ͘ཌྷͰ͋Δ΂͖ͩ ͜ͷํ͸8FC'SPOU։ൃͷϦʔυ୲౰΋͞Ε͍ͯ·͢

Slide 44

Slide 44 text

ΤϞձͰ࿩ͨ͜͠ͱ ΅͘͸͖Έͷͭ͹͞ʹͳΔʂʂʂ

Slide 45

Slide 45 text

ΤϞձͰ࿩ͨ͜͠ͱ %͜ͷը໘ػೳͷૂ͍΍ҙਤ͸ʙ

Slide 46

Slide 46 text

ΤϞձͰ࿩ͨ͜͠ͱ Ձ஋ʂՁ஋ͩʂಧ͚ͯΔΑʂ

Slide 47

Slide 47 text

ΤϞձͰ࿩ͨ͜͠ͱ ͳΔ΄Ͳͦ͏͍͏ૂ͍ͳΒ͜͏͍͏͜ͱ͕ ࠓޙى͜Γͦ͏͔ͩΒͦΕ͕͠΍͍͢Α͏ʹ ։ൃ͠ͱ͜͏

Slide 48

Slide 48 text

ΤϞձͰ࿩ͨ͜͠ͱ ΤϯδχΞͱͯ͠΅͕͘࿩ͨ͜͠ͱ

Slide 49

Slide 49 text

ΤϞձͰ࿩ͨ͜͠ͱ 4LFUDIͷ׬શτϨʔεͬͯͲΕ͘Β͍ҙຯ͋Μͷʁ

Slide 50

Slide 50 text

ΤϞձͰ࿩ͨ͜͠ͱ % େࣄͳͱ͖΋͋Δ͠ɺͦΕΑΓ΋ େࣄͳ͜ͱ͕͋Δͱ͖΋͋Δ

Slide 51

Slide 51 text

ΤϞձͰ࿩ͨ͜͠ͱ % ͱΓ͋͑ͣͦΕͳΓʹࣅͤͯ࡞ͬͯ ΋Βͬͯͦͷޙௐ੔ͯ͘͠ͷ͕͍͍͔΋

Slide 52

Slide 52 text

ΤϞձͰ࿩ͨ͜͠ͱ % ׬ᘳʹ࠶ݱͨ͠ΓQYͷͣΕΛͳ͓͢ͱ ͙ͬͱҾ͖క·Δ͜ͱ΋Α͋͘ΔΑ

Slide 53

Slide 53 text

ΤϞձͰ࿩ͨ͜͠ͱ ͦΕΛମݧͯ͠Έͯ͐ʂʂ

Slide 54

Slide 54 text

ΤϞձͰ࿩ͨ͜͠ͱ ΈΜͳͰ୤ઢͯ͠࿩ͯ͠͠·ͬͨ͜ͱ

Slide 55

Slide 55 text

ΤϞձͰ࿩ͨ͜͠ͱ w ϓϩμΫτνʔϜ͸Ͳ͏΍ͬͨΒΑ͘ͳ͍ͬͯ͘ͷ͔ w ϏδωεͷνʔϜͱͷؔ܎ੑΛΑ͍ͯ͘͘͠ʹ͸

Slide 56

Slide 56 text

ΤϞձͰ࿩ͨ͜͠ͱ ࣌ؒͷ༧ఆ͕࣌ؒ൒΋࿩ͨ͠

Slide 57

Slide 57 text

w ίϛϡχέʔγϣϯ͕ͱͯ΋׆ൃʹऔΕͯΘ͔Γ͋͑ͨ w ਓ਺͕ଟ͗ͣ͢ɺશһ͕ࢥ͍ͬͯΔ͜ͱΛݴۭ͑ͨؾײ͕Α ͔ͬͨ w ΤϞΛฉ͍ͯͱͯ΋Ϟνϕʔγϣϯ͕͕͋ͬͨ w σβΠϯͷΤϞ͕Ϟνϕʹ͸ͳΒͣɺ͕ͦ͜ԁ׈ʹ΍͍ͬͯͬ ͯ΋Β͑ΔΑ͏ʹ͢Δ෦෼ͰϞνϕ͕͕͋Δਓ'΋͍ͨ ΤϞձͷৼΓฦΓ

Slide 58

Slide 58 text

·ͱΊ ΤϞձɺ͓͢͢ΊͰ͢ɻ