開発者とともに作る Site Reliability Engineering / SREing with Developers

by Takeshi Kondo

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։ൃऀͱͱ΋ʹ࡞Δ Site Reliability Engineering Takeshi Kondo / @chaspy 2023/09/29 SRE NEXT 2023

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Who am I chaspy chaspy_ Senior Engineering Manager (10/1~) StudySapuri K12 at Recruit Co., Ltd. SRE Team ͷϚωʔδϟͱͯ͠͸ࠓ೔͕࠷ऴ೔Ͱ͢👋 Takeshi Kondo https://chaspy.me

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ʰελσΟαϓϦʱখதߴ(*)ͷ։ൃΛ͍ͯ͠·͢ *খֶɾதֶɾߴߍɾେֶडݧߨ࠲ͷུͰ͢

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SRE NEXT օۈ৆Ͱ͢ʂ͍ͭ΋͋Γ͕ͱ͏͍͟͝·͢ʂ

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ࠓ೔࿩͢͜ͱ SRE Λ։ൃऀͱ”ͱ΋ʹ”࣮ݱ͢ΔͨΊͷࣄྫ

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Key Messages SREϓϥΫςΟεͱ૊৫จԽ

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·ͱΊ • લఏ: SREing ͷ࣮ݱ = ։ൃऀ͕৴པੑΛίϯτϩʔϧͰ͖͍ͯΔ͜ͱ • SREs ͸ ։ൃऀΛ Enabling / Platform ྆໘Ͱαϙʔτ͢Δ • ͦͷͨΊʹ SREs ͸։ൃऀͷཁٻΛਖ਼͘͠ཧղ͢Δඞཁ͕͋Δ • ࣄྫ঺հ: SRE ͕։ൃऀͷཁٻΛਖ਼͘͠ཧղ͢ΔͨΊͷΞϓϩʔν • 1. ϑΟʔυόοΫΛಘΔ • 2. ίϥϘϨʔγϣϯ͢Δ • 3. ࣮ࡍʹମݧ͢Δ • ͜ΕΒΛԼࢧ͑͢Δ૊৫จԽ • ৼΓฦΓ / ϑΟʔυόοΫ / ௅ઓ

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Agenda • ͜Ε·Ͱͷ͋Β͢͡ • SRE νʔϜ͕໨ࢦ͍ͯͨ͜͠ͱ • ࣄྫ঺հ • ߟ࡯ • ·ͱΊ

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Agenda • ͜Ε·Ͱͷ͋Β͢͡ • SRE νʔϜ͕໨ࢦ͍ͯͨ͜͠ͱ • ࣄྫ঺հ • ߟ࡯ • ·ͱΊ

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SRE NEXT 2020/2022 2020 / SLI/SLO ͱ͍͏ݴ༿ ͕ͳ͍ঢ়ଶ͔Βٕज़ɾจԽ ྆໘Ͱܒ໤ͨ͠ࣄྫ 2022 / Error Budget ӡ༻ͷͨΊʹ ͸ͦͷͨΊͷ༧ࢉͱܭըΛߦ͏ٕज़ ઓུ͕ඞཁͰ͋Δͱ͍͏ߟ࡯

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SRE NEXT 2022 ͷ·ͱΊεϥΠυΑΓ

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SRE Team at StudySapuri K12 • 7໊Ͱߏ੒ • ର৅૊৫͸ʰελσΟαϓϦʱখதߴͱւ֎ Quipper • αϙʔτ͢Δ Developer ͸ TPM, Native Devs ؚΉͱ100໊Ҏ্ • ৴པੑͷͨΊʹ։ൃऀΛ Enabling ͢Δۀ຿ͱɺ։ൃੜ࢈ੑ ͷͨΊͷ Platform Λ࡞Δۀ຿྆ํΛߦ͏ • Team Topology ༻ޠͰ͢

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ྺ࢙͔ΒৼΓฦΔʰελσΟαϓϦʱSRE ~ @chaspy ೖࣾޙ • 2018: @chaspy ೖࣾ • 2019: Application Platform Λ Kubernetes ΁Ҡ؅ • 2020: Microservices Readiness ͷ੔උ • αʔϏεΦʔφʔγοϓͷࡦఆ • Design Doc / Production Readiness Checklist • Self-services Infrastructure (terraform monorepo) • SLI/SLO • 2021: SLI/SLO ӡ༻Λ։ൃνʔϜʹ׬શҠৡ Platform Team ͱͯ͠ Platform Λ࡞͍ͬͯΔ Enabling Team ͱͯ͠ ։ൃ૊৫ʹ SLI/SLO ͳͲͷΧϧνϟʔৢ੒

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ྺ࢙͔ΒৼΓฦΔʰελσΟαϓϦʱSRE ~ 2021೥ • COVID-19 ྲྀߦɺΞΫηε਺૿େ • Platform ͷਐԽ • Terraform monorepo • Loadtest Platform • GitHub Actions ʹΑΔ monorepo CI ෼཭ • ૊৫ͷมԽ • ٕज़ઓུάϧʔϓൃ଍ • ࣄۀҠ؅ʹΑΓϦΫϧʔτ΁స੶ɺQuipper ೔ຊࢧళਗ਼ࢉ • chaspy EM ೚༻

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ྺ࢙͔ΒৼΓฦΔʰελσΟαϓϦʱSRE ~ 2022೥ • ৽͍͠ SRE ࣮ફͷܗ • Partially Embedded SRE • Partially Enabling SRE in development team

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ྺ࢙͔ΒৼΓฦΔʰελσΟαϓϦʱSRE ~ 2023೥ • ʮ։ൃऀ͔ΒϑΟʔυόοΫΛಘΔʯ͜ͱʹϑΥʔΧε • ͜ͷޙ࿩͠·͢ʂ

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Agenda • ͜Ε·Ͱͷ͋Β͢͡ • SRE νʔϜ͕໨ࢦ͍ͯͨ͜͠ͱ • ࣄྫ঺հ • ߟ࡯ • ·ͱΊ

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SRE νʔϜ͕໨ࢦ͍ͯͨ͜͠ͱ • ՝୊: SRE νʔϜ͕΍Δ͜ͱ͸ SRE νʔϜ͕ܾΊ͍ͯͨ • ద੾ͳ՝୊ઃఆ͕Ͱ͖͍ͯͳ͍Մೳੑ͕͋ͬͨ • ࠶ݱੑʹ͚͍ܽͯͨ / ଐਓੑ͕͋ͬͨ • ։ൃऀ͔ΒϑΟʔυόοΫΛಘΔ͜ͱʹ஫ྗ • ෳ਺ͷΞϓϩʔνΛࢼͨ͠ • ׆ಈΛਐΊΔ͏ͪʹɺ3ͭͷύλʔϯ͕͋Δ͜ͱʹؾ͍ͮͨ

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Agenda • ͜Ε·Ͱͷ͋Β͢͡ • SRE νʔϜ͕໨ࢦ͍ͯͨ͜͠ͱ • ࣄྫ঺հ • ߟ࡯ • ·ͱΊ

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ࣄྫ঺հ • 1. ϑΟʔυόοΫΛಘΔ • 2. ίϥϘϨʔγϣϯ͢Δ • 3. ࣮ࡍʹମݧ͢Δ

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ࣄྫ঺հ • 1. ϑΟʔυόοΫΛಘΔ • 2. ίϥϘϨʔγϣϯ͢Δ • 3. ࣮ࡍʹମݧ͢Δ

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1. ϑΟʔυόοΫΛಘΔ • SRE αʔϕΠͷ࣮ࢪ • ʮ݄ץSREʯ- Update ͷڞ༗ • ظؒΛܾΊͯνʔϜʹೖΔ (Embedding)

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1. ϑΟʔυόοΫΛಘΔ • SRE αʔϕΠͷ࣮ࢪ • ʮ݄ץSREʯ- Update ͷڞ༗ • ظؒΛܾΊͯνʔϜʹೖΔ (Embedding)

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SRE αʔϕΠͷ࣮ࢪ • Google form Ͱ࣮ࢪ / ൒೥ʹ1౓ / ղ౴཰͸60%ఔ౓ • ࣭໰಺༰ • νʔϜ͝ͱͷࣗݾ׬݁౓ / πʔϧ΍ SaaS ͷशख़౓ • Կ͕Ͱ͖͍ͯΕ͹αʔϏεΛࣗ෼ͨͪͰӡ༻Ͱ͖͍ͯΔɺͱݴ͑·͔͢ʁ • ΑΓϓϩμΫτΛྑ͍ͯͨ͘͘͠Ίʹ͸ɺԿ͕ϘτϧωοΫͰ͔͢ʁ • ΋͠ɺ࠷ۙ௚໘ͨ͠SREʹؔ࿈ͦ͠͏ͳ՝୊/໰୊͕͋Ε͹ڭ͍͑ͯͩ͘͞ • ීஈͷ։ൃͷதͰ࠷΋ετϨεΛײ͍ͯ͡Δ޻ఔɾखॱ͸ԿͰ͔͢ʁ • ։ൃͷ޻ఔͷதͰɺ͜Ε͕଎͘ͳͬͨΒخ͍͠ͱ͍͏෦෼͸͋Γ·͔͢ʁ • ࣗ෼ͨͪͷαʔϏεʹ͓͍ͯɺෛ࠴ͩͱײ͍ͯ͡Δ / ফ͠ڈΓ͍ͨཁૉ͸Կ͔͋Γ·͔͢? • ݱࡏͷ(SRE͕։ൃ/ӡ༻͍ͯ͠Δ)ϓϥοτϑΥʔϜͰ෼͔Βͳ͍͜ͱ͕͋ͬͨΒɺԿΛݟ·͔͢? • SREͷରԠ΍औΓ૊Έʹ͍ͭͯͷཁ๬/ίϝϯτ͕͋Ε͹͓ئ͍͠·͢ • SREͷ໰͍߹ΘͤରԠʹ͍ͭͯཁ๬/ίϝϯτ͕͋Ε͹͓ئ͍͠·͢ • SREνʔϜ͔Βґཔ͕͋Δͱ͖ɺͲͷΑ͏ͳܗͰ࿈བྷ/ґཔ͞ΕΔͱྑ͍Ͱ͔͢?

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SRE αʔϕΠͷ࣮ࢪ • Google form Ͱ࣮ࢪ / ൒೥ʹ1౓ • ࣭໰಺༰ • νʔϜ͝ͱͷࣗݾ׬݁౓ / πʔϧ΍ SaaS ͷशख़౓ • Կ͕Ͱ͖͍ͯΕ͹αʔϏεΛࣗ෼ͨͪͰӡ༻Ͱ͖͍ͯΔɺͱݴ͑·͔͢ʁ • ΑΓϓϩμΫτΛྑ͍ͯͨ͘͘͠Ίʹ͸ɺԿ͕ϘτϧωοΫͰ͔͢ʁ • ΋͠ɺ࠷ۙ௚໘ͨ͠SREʹؔ࿈ͦ͠͏ͳ՝୊/໰୊͕͋Ε͹ڭ͍͑ͯͩ͘͞ • ීஈͷ։ൃͷதͰ࠷΋ετϨεΛײ͍ͯ͡Δ޻ఔɾखॱ͸ԿͰ͔͢ʁ • ։ൃͷ޻ఔͷதͰɺ͜Ε͕଎͘ͳͬͨΒخ͍͠ͱ͍͏෦෼͸͋Γ·͔͢ʁ • ࣗ෼ͨͪͷαʔϏεʹ͓͍ͯɺෛ࠴ͩͱײ͍ͯ͡Δ / ফ͠ڈΓ͍ͨཁૉ͸Կ͔͋Γ·͔͢? • ݱࡏͷ(SRE͕։ൃ/ӡ༻͍ͯ͠Δ)ϓϥοτϑΥʔϜͰ෼͔Βͳ͍͜ͱ͕͋ͬͨΒɺԿΛݟ·͔͢? • SREͷରԠ΍औΓ૊Έʹ͍ͭͯͷཁ๬/ίϝϯτ͕͋Ε͹͓ئ͍͠·͢ • SREͷ໰͍߹ΘͤରԠʹ͍ͭͯཁ๬/ίϝϯτ͕͋Ε͹͓ئ͍͠·͢ • SREνʔϜ͔Βґཔ͕͋Δͱ͖ɺͲͷΑ͏ͳܗͰ࿈བྷ/ґཔ͞ΕΔͱྑ͍Ͱ͔͢? शख़౓ΛνʔϜผʹ ఺਺Ͱूܭ ։ൃੜ࢈ੑΛ્֐͢Δ ཁҼΛώΞϦϯά SRE ͷ೔ࠒͷৼΔ෣͍ʹ͍ͭͯ ϑΟʔυόοΫΛಘΔ

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νʔϜ͝ͱͷࣗݾ׬݁౓ / πʔϧ΍ SaaS ͷशख़౓ ओ؍ɾఆੑධՁͯ͠΋Β͏

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νʔϜ͝ͱͷࣗݾ׬݁౓ / πʔϧ΍ SaaS ͷशख़౓ eNPS ͷΑ͏ʹมԽΛݟΔͨΊ ʹ࢖͏͜ͱΛ૝ఆ

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νʔϜ͝ͱͷࣗݾ׬݁౓ / πʔϧ΍ SaaS ͷशख़౓ 0 - શ͘Θ͔Βͳ͍ 1 - ஌ͬͯ͸͍Δ 2- ͳΜͱ͔࢖͏͜ͱ͕Ͱ͖Δ 3- ࢖͏͜ͱ͕Ͱ͖Δ 4- มߋ͢Δ͜ͱ͕Ͱ͖Δ 5- ׬શʹཧղ͍ͯ͠Δ

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νʔϜ͝ͱͷࣗݾ׬݁౓ / πʔϧ΍ SaaS ͷशख़౓ 0 - શ͘Θ͔Βͳ͍ 1 - ஌ͬͯ͸͍Δ 2- ͳΜͱ͔࢖͏͜ͱ͕Ͱ͖Δ 3- ࢖͏͜ͱ͕Ͱ͖Δ 4- มߋ͢Δ͜ͱ͕Ͱ͖Δ 5- ׬શʹཧղ͍ͯ͠Δ

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ΑΓϓϩμΫτΛྑ͍ͯͨ͘͘͠Ίʹ͸ɺԿ͕ϘτϧωοΫͰ͔͢ʁ Ϧιʔε࡟আʹ՝୊͋Γͦ͏

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ΑΓϓϩμΫτΛྑ͍ͯͨ͘͘͠Ίʹ͸ɺԿ͕ϘτϧωοΫͰ͔͢ʁ CI ͷ࣌ؒɺ҆ఆੑ ϩʔϧόοΫͷ࣌ؒʹ՝୊͕͋Γͦ͏

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SREͷରԠ΍औΓ૊Έʹ͍ͭͯͷཁ๬/ίϝϯτ͕͋Ε͹͓ئ͍͠·͢ ຬ଍౓ߴͦ͏😌

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SREͷରԠ΍औΓ૊Έʹ͍ͭͯͷཁ๬/ίϝϯτ͕͋Ε͹͓ئ͍͠·͢ ͓ޓ͍ͷظ଴஋ʹ՝୊͕͋Γͦ͏

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αʔϕΠ݁Ռ͔ΒɺΞΫγϣϯ࣮ࢪ • ਺ճʹ෼͚ͯ SRE Team ͰαʔϕΠ݁ՌΛோΊͯٞ࿦ͨ͠ • ·ͣൃࢄతʹײ૝Λهࡌ • ՝୊ʹͳΓͦ͏ͳཁૉΛநग़͠ vote • ࣮ࢪͨ͠ΞΫγϣϯ • Terraform CI/CD վળ • SRE ͔Βݟͨ։ൃऀ΁ͷظ଴஋Λ໌ࣔ

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SRE ͔Βݟͨ։ൃऀ΁ͷظ଴஋Λ໌ࣔ - ࣗݾ׬݁νʔϜʹ͍ͭͯ લఏͱͯ͠ɺSRE ͕໨ࢦࣗ͢ݾ׬݁ͳ૊৫ʹ͍ͭͯઆ໌

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SRE ͔Βݟͨ։ൃऀ΁ͷظ଴஋Λ໌ࣔ - ࣗݾ׬݁νʔϜͷԸܙͱ੹೚

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SRE ͔Βݟͨ։ൃऀ΁ͷظ଴஋Λ໌ࣔ ର৅ʹରͯ͠ઢΛҾ͘ͷͰ͸ͳ͘ɺߟ͑ํΛఏࣔ

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1. ϑΟʔυόοΫΛಘΔ • SRE αʔϕΠͷ࣮ࢪ • ʮ݄ץSREʯ- Update ͷڞ༗ • ظؒΛܾΊͯνʔϜʹೖΔ (Embedding)

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݄ץSRE • ຖिՐ༵”random-tech-talk”ͱ͍͏ࣗ༝ʹࡶʹٕज़తͳ࿩Λ ͢Δ৔͕͋ΓɺͳΜͱͳ͘։ൃऀ͕ू·͍ͬͯΔ • ݄ʹҰ౓ SRE ͔Β Update Λൃ৴͠ɺϑΟʔυόοΫΛ΋ Β͍ͬͯΔ

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݄ץSRE

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݄ץSRE - Envoy ഇࢭʹΑΔ Metrics มߋͷΞφ΢ϯε

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݄ץSRE - AWS Pro fi le ߋ৽ͷґཔ

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1. ϑΟʔυόοΫΛಘΔ • SRE αʔϕΠͷ࣮ࢪ • ʮ݄ץSREʯ- Update ͷڞ༗ • ظؒΛܾΊͯνʔϜʹೖΔ (Embedding)

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ظؒΛܾΊͯνʔϜʹೖΔ(Embedding) Πϯϑϥʹ͍ͭͯνʔϜͷ capability ͕ෆ଍͍ͯ͠ΔͨΊࢧԉͷґཔ ʢ͜͏͍͏ίϛϡχέʔγϣϯΛͯ͠ ͘Εͨ͜ͱࣗମ͕خ͍͠ʣ ͍ۙϛογϣϯΛ͍࣋ͬͯͯɺಘҙ ͳϝϯόʔ͕͍ͨͷͰ͓ئ͍ͨ͠

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ظؒΛܾΊͯνʔϜʹೖΔ(Embedding) • 2िؒݶఆͰ։ൃνʔϜʹೖΓࠐΜͰɺΠϯϓοτΛߦͬͨ • Kubernetes ΍ AWS ʹؔ͢Δجຊࣄ߲ͷઆ໌ • ϞϒϓϩͰ k8s manifest / terraform ͷมߋ࡞ۀ࣮ࢪ • ݁ՌνʔϜͰղܾͰ͖Δ͜ͱ͕૿͑ͨ🎉

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ࣄྫ঺հ • 1. ϑΟʔυόοΫΛಘΔ • 2. ίϥϘϨʔγϣϯ͢Δ • 3. ࣮ࡍʹମݧ͢Δ

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2. ίϥϘϨʔγϣϯ͢Δ • 1. ৽ػೳϦϦʔεલͷσϓϩΠύΠϓϥΠϯͷߏங • 2. ٕज़ઓུάϧʔϓͰͷٞ࿦ • 3. ڞ௨ͷ՝୊ΛϖΞϓϩɾϞϒϓϩͰਐΊΔ

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৽ػೳϦϦʔεલͷσϓϩΠύΠϓϥΠϯͷߏங • 2022೥ʰελσΟαϓϦதֶߨ࠲ʱϑϧϦχϡʔΞϧ • ֶशମݧΛϑϧεΫϥονͰ࡞Γ௚ͨ͠ • Repository ΋৽نͰ࡞ΓɺCI/CD ΋ 0 ͔Β࡞ͬͨ • SRE / ։ൃऀͰཁ݅ఆٛͱ࣮૷Λڞʹߦͬͨ • Branch strategy • Fast-forward merge Λ͍ͨ͠ • ౰࣌͸ϝΠϯͷϓϩμΫτ͸ CD ͕ GitOps(ArgoCD)͓ͯ͠Βͣɺ SRE ͱͯ͠΋ྑ͍࣮ݧతϓϩμΫτͱͳͬͨ

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2. ίϥϘϨʔγϣϯ͢Δ • 1. ৽ػೳϦϦʔεલͷσϓϩΠύΠϓϥΠϯͷߏங • 2. ٕज़ઓུάϧʔϓͰͷٞ࿦ • 3. ڞ௨ͷ՝୊ΛϖΞϓϩɾϞϒϓϩͰਐΊΔ • CNDF2023 ࢿྉΛࢀর 👉 https://speakerdeck.com/chaspy/toward-the-acquisition-of-self-diagnostic-skills

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ࣄྫ঺հ • 1. ϑΟʔυόοΫΛಘΔ • 2. ίϥϘϨʔγϣϯ͢Δ • 3. ࣮ࡍʹମݧ͢Δ

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3. ࣮ࡍʹମݧ͢Δ • 1. ։ൃνʔϜ͔Β SRE νʔϜ΁ͷ୹ظཹֶ • 2. SRE νʔϜ͔Β։ൃνʔϜ΁ͷ୹ظཹֶ • 3. SRE Ϛωʔδϟ͕։ൃνʔϜͷϚωδϝϯτ΋݉೚ 43& ։ൃνʔϜ" ։ൃνʔϜ# ։ൃνʔϜ$

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1. ։ൃνʔϜ͔Β SRE νʔϜ΁ͷ୹ظཹֶ • ΞϥʔτϋϯυϦϯάͳͲ SRE ͷීஈͷۀ຿΋࣮ࢪ • Kubernetes Cluster ͷ Upgrade Λ׬਱(DeveloperͰ্࢙ॳ) • ཹֶऴྃޙ΋ڞ௨ͷϓϩδΣΫτΛϞϒϓϩͰ࣮ࢪ͢ΔͳͲ ؔ܎͸ܧଓ͍ͯ͠Δ • e.g. ઌ΄Ͳ঺հͨ͠ Envoy ഇࢭͷ݅΋͜ͷϝϯόʔͱ SRE Ͱߦͬͨ

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2. SRE νʔϜ͔Β։ൃνʔϜ΁ͷ୹ظཹֶ • εΫϥϜ։ൃΛܦݧ • Release Λ࣮ࡍʹମݧ͢Δ͜ͱͰϓϩηεͷෛΛମײ • ։ൃνʔϜ͕Πϯϑϥ/ϓϥοτϑΥʔϜͰͲ͜ʹ٧·Δͷ ͔Λ௚ʹ؍ଌ

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3. SRE Ϛωʔδϟ͕։ൃνʔϜͷϚωδϝϯτ΋݉೚ • ࣗ෼ͷ࿩Ͱ͢ • Ref: 2022-10-02 Web Application ։ൃͷ EM Λ݉຿͢Δ͜ͱʹͳͬͨ • ݉຿͕͍͍͔Ͳ͏͔͸ผͷ࿩…(͓͢͢Ί͸͠ͳ͍) • ։ൃνʔϜͱ SRE νʔϜ྆ํݟΔ͜ͱͰɺ։ൃνʔϜ͕Ͳ͜ ʹࠔΔͷ͔͕Θ͔ΔΑ͏ʹͳͬͨ • ࣮ࡍʹࣗ෼͕σϓϩΠ͢Δ͜ͱͰ՝୊Λײͨ͡ • ։ൃऀ͕ීஈͲ͏΍ͬͯΤϥʔΛ࡯஌͍ͯ͠Δͷ͔Λ஌ͬͨ

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Agenda • ͜Ε·Ͱͷ͋Β͢͡ • SRE νʔϜ͕໨ࢦ͍ͯͨ͜͠ͱ • ࣄྫ঺հ • ߟ࡯ • ·ͱΊ

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ߟ࡯ • Ϛωδϝϯτͷ޻෉ • จԽతͳഎܠ

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Ϛωδϝϯτͷ޻෉ • ૂ͍ͬͯͨ͜ͱɾҙ͍ࣝͯͨ͜͠ͱ • ઓུతʹ։ൃऀ͔ΒϑΟʔυόοΫΛಘΔ͜ͱʹ஫ྗͨ͜͠ͱ • ։ൃऀͱ SRE ͷίϥϘϨʔγϣϯΛҙਤతʹ૊Μͩ͜ͱ • νʔϜؒͷ୹ظཹֶΛߦ͑ΔΑ͏ʹௐ੔ͨ͜͠ͱ • νʔϜΛ௒͑ͯ՝୊Λ࿩ͤΔ৔ΛσβΠϯͨ͜͠ͱ(ٕज़ઓུ) • ͕ɺ͍ͨͨ͜͠ͱ͸ͯ͠ͳ͍ͳ…ͱ͍͏࣮ײ • Ϛωδϝϯτͱ͸ͦ͏͍͏΋ΜͰ͋Δ͔΋͠Εͳ͍

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จԽతͳഎܠ • ৼΓฦΔจԽ • ϑΟʔυόοΫ͢ΔจԽ • ௅ઓ͢Δɾड͚ೖΕΔจԽ

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จԽతͳഎܠ • ৼΓฦΔจԽ • ϑΟʔυόοΫ͢ΔจԽ • ௅ઓ͢Δɾड͚ೖΕΔจԽ

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ৼΓฦΔจԽ • ৼΓฦΓͷจԽ • Ref: SRE νʔϜΛࢧ͑Δ;Γ͔͑ΓͷจԽ • ΄΅શͯͷνʔϜͰ2िʹ1౓ৼΓฦΓ͕ߦΘΕ͍ͯΔ • ϓϩδΣΫτ͕ऴΘͬͨΓɺো֐ൃੜޙ΋ඞͣৼΓฦΓ͕ߦΘΕΔ • ৼΓฦΔ͔Βͦ͜ɺ՝୊Λݟ͚ͭΒΕΔ • ݟ͚ͭͨ՝୊΁ͷΞΫγϣϯͱ͍ͯ͠ΖΜͳ৔΁ͷ࣋ͪࠐΈʹܨ͕Δ • Πϯϑϥαϙʔτͷґཔ΋͓ͦΒͦ͘ͷΑ͏ͳձ࿩͕͋ͬͨͷͰ͸ͳ͍͔

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จԽతͳഎܠ • ৼΓฦΔจԽ • ϑΟʔυόοΫ͢ΔจԽ • ௅ઓ͢Δɾड͚ೖΕΔจԽ

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ϑΟʔυόοΫ͢ΔจԽ - 360 degree Feedback • 360 degree Feedback ͱ͍͏ӦΈΛ3೥Ҏ্ܧଓ͍ͯ͠Δ • ධՁͱؔ܎ͳ͘ɺಉ྅ʹྑ͍఺ͱ΋ͬͱྑ͘ͳΔ఺Λ఻͑Δ

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ϑΟʔυόοΫ͢ΔจԽ - 360 degree Feedback

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ϑΟʔυόοΫ͢ΔจԽ - ਖ਼͍͠૬खʹɺਖ਼͘͠ϑΟʔυόοΫ͢Δ • ೔ࠒ͔ΒνʔϜɾάϧʔϓɾ෦໳Λ௒͑ͯϑΟʔυόοΫΛ͢Δ จԽ͕͋Δ • શ෦͕ղܾͰ͖ΔΘ͚Ͱ͸ͳ͍͕ɺগͳ͘ͱ΋޲͖߹ΘΕΔ • ໨҆ശͷΑ͏ͳ࢓૊ΈΛ࣋ͭάϧʔϓ͕͋Ε͹ɺslack ελϯϓͰ՝୊Λ౤ ͛ࠐΊΔ࢓૊Έ(reacjiΛΩϟονͯ͠ϋϯυϦϯά)͕͋ͬͨΓ͢Δ • Blameless ʹϑΟʔυόοΫ͍ͯ͠Δ • ϦΫϧʔτશମͷԣஅ૊৫ʹରͯ͠΋ɺվળཁ๬ͳͲΑ͘ૹͬͯ ͍Δʢਓࣄɺ࿑຿ɺICTɺηΩϡϦςΟਪਐ etcʣ

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จԽతͳഎܠ • ৼΓฦΔจԽ • ϑΟʔυόοΫ͢ΔจԽ • ௅ઓ͢Δɾड͚ೖΕΔจԽ

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௅ઓΛड͚ೖΕΔจԽ • ͋ΒΏΔ௅ઓ͕ड͚ೖΕΒΕ͍ͯΔ • Ϛωδϝϯτ΋ͦΕΛαϙʔτ͢ΔɺഎதΛԡ͢ • ௅ઓ͢ΔਓΛνʔϜ͸ड͚ೖΕɺαϙʔτ͢Δ • ࣗ෼΋ͨ͘͞Μ௅ઓΛͤͯ͞΋Β͍·ͨ͠ • SRE NEXT 2020 ͷ SLI/SLO ͷಋೖ΋େ͖ͳ௅ઓͷ1ͭ

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Agenda • ͜Ε·Ͱͷ͋Β͢͡ • SRE νʔϜ͕໨ࢦ͍ͯͨ͜͠ͱ • ࣄྫ঺հ • ߟ࡯ • ·ͱΊ

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·ͱΊ • ࠓ೔࿩ͨ͜͠ͱ • SRE ͱ։ൃऀͰ”ͱ΋ʹ” SREing Λ࣮ݱ͢ΔΞϓϩʔνͷ۩ମྫΛ঺հ͠·ͨ͠ • ͦͷഎܠͱͳΔ૊৫จԽʹ͍ͭͯߟ࡯͠·ͨ͠ • ߟ࡯ • SREing Λ࣮ݱ͢Δʹ͸ɺಛఆͷख๏Λ΍Δ͚ͩͰͳ͘ɺԼࢧ͑͢ΔจԽৢ੒΋ηοτͰ ߟ͑Δඞཁ͕͋Γ·͢ • ʰελσΟαϓϦʱ։ൃ૊৫ʹݩʑ͋ͬͨจԽతૉཆʹॿ͚ΒΕͨ఺΋େ͖͍ͱࢥ͍·͢ • Έͳ͞Μͷ૊৫ʹ͸ͲΜͳจԽ͕͋Δ͔ɺͦΕ͕ SREing ࣮ݱʹͲ͏ؔ܎͢Δ͔Λߟ͑ͯ Έͯ͸͍͔͕Ͱ͠ΐ͏͔

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Key Messages SREϓϥΫςΟεͱ૊৫จԽ

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ϓϥΫςΟε͕ઌ͔ɺ૊৫จԽ͕ઌ͔🐓🥚 • ϓϥΫςΟεͱ૊৫จԽ͸ηοτ • ͲͪΒ͔͚ͩͰ͸͏·͍͔͘ͳ͍͔΋͠Ε·ͤΜ • ͔ͩΒͦ͜ਖ਼ղ͕ͳ͍͠ɺ͔ͩΒͦ͜͜ͷΧϯϑΝϨϯε͕͋Δ👍 • օ͞Μͷ૊৫จԽʹ͍ͭͯڭ͍͑ͯͩ͘͞ • ࠓ೔ͷൃදΛͭ·Έʹ࠙਌ձͰ࿩ͤΔͱخ͍͠Ͱ͢

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࠷ޙʹ • SRE ͱͯ͠աͨ͝͠5೥ؒɺ๻ͷΩϟϦΞ͸ SRE Lounge / SRE NEXT ͱͱ΋ʹ͋Γ·ͨ͠ • ࠷ޙʹൃදͰ͖ͯخ͍͠Ͱ͢ • ӡӦͷΈͳ͞Μ͋Γ͕ͱ͏͍͟͝·ͨ͠ʂ • ίϛϡχςΟʹԸฦ͠Ͱ͖͍ͯͨΒ޾͍Ͱ͢ • ࠙਌ձͰͨ͘͞Μ࿩͠·͠ΐ͏ʂ

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Thank you! chaspy chaspy_ Takeshi Kondo https://chaspy.me Senior Engineering Manager (10/1~) StudySapuri K12 at Recruit Co., Ltd. ͜Εʹͯ SRE ҾୀͰ͢ʂ࠙਌ձͰձ͍·͠ΐ͏🍻