【初心者向け】Amazon Connect 秘伝のレシピをご紹介

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ʲॳ৺ऀ޲͚ʳ "NB[PO$POOFDUൿ఻ͷϨγϐΛ͝঺հ "84ࣄۀຊ෦ίϯαϧςΟϯά෦ߥฏ༞࣍

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ͦͷ௨஌ɺؾ෇͍ͯ·͔͢ʁ 2 ,FZ.FTTBHF

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ࣗݾ঺հ 3 - ॴଐ - AWSࣄۀຊ෦ ίϯαϧςΟϯά෦ - ߥฏ ༞࣍ʢ͋ΒͻΒ Ώ͏͡ʣ - ޷͖ͳαʔϏε - Amazon Connect - VMware Cloud on AWS - ۈ຿஍ - ि0ʙ2 ΫϥεϝιουେࡕΦϑΟε - ि3ʙ5 ࡏ୐ۈ຿

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ຊηογϣϯͷλʔήοτ 4 - ࠓ೔࿩͢͜ͱ - Amazon Connectʮ͔Βʯి࿩Λֻ͚Δͷʹ࢖͏ख๏ - Outbound Call - ࠓ೔࿩͞ͳ͍͜ͱ - Amazon Connectʮʹʯి࿩Λֻ͚Δͷʹ࢖͏ख๏ - Inbound Call

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l"NB[PO$POOFDUzΛ͝ଘ஌Ͱ͔͢ʁ 5

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6 "NB[PO$POOFDUͱ͸

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"NB[PO$POOFDUͱ͸ 7 "84͕ఏڙ͢Δʮి࿩ʯͷαʔϏε

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8 ͪͳΈʹ 2023.04.28~ ͜Ε·Ͱ

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9 "NB[PO$POOFDUͱ͸

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l"NB[PO$POOFDUz͸ίʔϧηϯλʔͷ αʔϏε͚ͩ͡Όͳ͍ʂ 10

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νϟοτ΍ϝʔϧͩͱແࢹͯ͠͠·͏ େ੾ͳ௨஌͸ʮి࿩ʯʹ͠Α͏ 11

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12 ຊηογϣϯͰ঺հ͢Δ͜ͱ "NB[PO$POOFDU͔Βి࿩Λֻ͚Δ͜ͱʹয఺ $IBQUFS0VUCPVOE$BMMͷجຊతͳ࢖͍ํ $IBQUFSߏ੒ͷΠϝʔδ $IBQUFSൿ఻ͷϨγϐʙ؂ࢹ͸"NB[PO$POOFDUͰʙ $IBQUFSԾ૝ϚγϯɾωοτϫʔΫͷΞϥʔτ $IBQUFSΦϯϓϨϛεɾ7.XBSF$MPVEͱͷ࿈ܞ $IBQUFSϩά؂ࢹ $IBQUFSศརωλ ॕ೔൑ఆɺແݶՍి

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Amazon Connect Outbound Callͷ جຊతͳ࢖͍ํ 13

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14 ߏ੒ͷΠϝʔδ "84Ͱӡ༻தͷγεςϜʢྫʣ

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15 ߏ੒ͷΠϝʔδ "84Ͱӡ༻தͷγεςϜʢྫʣ "NB[PO$MPVE8BUDI "NB[PO$POOFDU

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16 ߏ੒ͷΠϝʔδ "84Ͱӡ༻தͷγεςϜʢྫʣ "NB[PO$MPVE8BUDI "NB[PO$POOFDU

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17 ΋͏ͪΐͬͱৄ͘͢͠Δͱ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB

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18 ΋͏ͪΐͬͱৄ͘͢͠Δͱ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB ࠓ೔ͷηογϣϯͰ͸͜ΕΛʮجຊߏ੒ʯͱ͠·͢ ड͚ͨΠϕϯτ௨஌Ͱ -BNCEBΛΩοΫ ΞϥʔτΛ4/4ʹૹ෇ "NB[PO$POOFDU 0VUCPVOE$BMM Λىಈ

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ൿ఻ͷϨγϐΛ͝঺հ ʙ؂ࢹ͸ Amazon Connect Ͱʙ 19

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"84಺෦ͷΞϥʔτΛ ి࿩Ͱड͚औΖ͏ 20

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جຊߏ੒ 21 Ծ૝ϚγϯɾωοτϫʔΫͷΞϥʔτ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB

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جຊߏ੒ 22 Ծ૝ϚγϯɾωοτϫʔΫͷΞϥʔτ "NB[PO&$ $16࢖༻཰ ϝϞϦ࢖༻཰ σΟεΫ࢖༻཰ εςʔλε ͳͲ

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جຊߏ੒ 23 Ծ૝ϚγϯɾωοτϫʔΫͷΞϥʔτ "NB[PO&$

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جຊߏ੒ 24 Ծ૝ϚγϯɾωοτϫʔΫͷΞϥʔτ "84%JSFDU$POOFDU εςʔλε ΤϥʔΧ΢ϯτ )551εςʔλείʔυ ΞΫςΟϒ઀ଓ਺ ͳͲ &MBTUJD-PBE#BMBODJOH

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جຊߏ੒ 25 Ծ૝ϚγϯɾωοτϫʔΫͷΞϥʔτ "84%JSFDU$POOFDU &MBTUJD-PBE#BMBODJOH

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ΦϯϓϨϛεɾ7.XBSF$MPVEPO"84ͷ ΞϥʔτΛి࿩Ͱड͚औΖ͏ 26

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27 ΦϯϓϨϛεɾ7.XBSF$MPVEͱͷ࿈ܞ Corporate data center $VTUPNFS%BUB$FOUFS 7.XBSF$MPVEPO"84 W4QIFSF W4QIFSF جຊߏ੒ $MPVE8BUDI "HFOU Πϯετʔϧ ಉ্

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28 ΦϯϓϨϛεɾ7.XBSF$MPVEͱͷ࿈ܞ Corporate data center $VTUPNFS%BUB$FOUFS 7.XBSF$MPVEPO"84 W4QIFSF W4QIFSF جຊߏ੒

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͋ΒΏΔϩάͷ ΞϥʔτΛి࿩Ͱड͚औΖ͏ 29

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30 ϩά؂ࢹ Corporate data center $VTUPNFS%BUB$FOUFS W4QIFSF جຊߏ੒ ωοτϫʔΫػث 4/.1ͳͲ ϩάϝτϦΫε "NB[PO&$ 04ϩά

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"NB[PO$POOFDU0VUCPVOE$BMM ݸਓతͳΦεεϝઃఆબ 31

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32 ศརͳωλΛ఻͍͑ͨᶃॕ೔൑ఆ جຊߏ੒ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB ݄ɾՐɾਫɾ໦ɾۚ ౔ɾ೔ɾॕ ͸ి࿩௨஌͠ͳ͍

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33 ศརͳωλΛ఻͍͑ͨᶄແݶՍి جຊߏ੒ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB ॱ൪ʹి࿩Λֻ͚Δ

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34 ศརͳωλΛ఻͍͑ͨᶄແݶՍి جຊߏ੒ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB /ਓ໨ʹֻ͚ͯ΋ ి࿩͕ܨ͕Βͳ͍

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35 ศརͳωλΛ఻͍͑ͨᶄແݶՍి جຊߏ੒ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB ࠷ॳ͔Βి࿩Λ ֻ͚௚͢

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36 ศརͳωλΛ఻͍͑ͨᶅ಺༰ʹΑͬͯѼઌมߋ جຊߏ੒ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB Өڹ౓ͷେখ΍ Ξϥʔτͷ಺༰ ࣌ؒͳͲʹΑͬͯ ి࿩ઌΛมߋ

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37 ศརͳωλΛ఻͍͑ͨᶅ಺༰ʹΑͬͯѼઌมߋ جຊߏ੒ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB Өڹ౓ͷେখ΍ Ξϥʔτͷ಺༰ ࣌ؒͳͲʹΑͬͯ ి࿩ઌΛมߋ