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【初心者向け】Amazon Connect 秘伝のレシピをご紹介
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arap / 0air
July 30, 2023
Business
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【初心者向け】Amazon Connect 秘伝のレシピをご紹介
arap / 0air
July 30, 2023
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Transcript
ʲॳ৺ऀ͚ʳ "NB[PO$POOFDUൿͷϨγϐΛ͝հ "84ࣄۀຊ෦ίϯαϧςΟϯά෦ߥฏ༞࣍
ͦͷ௨ɺؾ͍ͯ·͔͢ʁ 2 ,FZ.FTTBHF
ࣗݾհ 3 - ॴଐ - AWSࣄۀຊ෦ ίϯαϧςΟϯά෦ - ߥฏ ༞࣍ʢ͋ΒͻΒ
Ώ͏͡ʣ - ͖ͳαʔϏε - Amazon Connect - VMware Cloud on AWS - ۈ - ि0ʙ2 ΫϥεϝιουେࡕΦϑΟε - ि3ʙ5 ࡏۈ
ຊηογϣϯͷλʔήοτ 4 - ࠓ͢͜ͱ - Amazon Connectʮ͔ΒʯిΛֻ͚Δͷʹ͏ख๏ - Outbound Call
- ࠓ͞ͳ͍͜ͱ - Amazon ConnectʮʹʯిΛֻ͚Δͷʹ͏ख๏ - Inbound Call
l"NB[PO$POOFDUzΛ͝ଘͰ͔͢ʁ 5
6 "NB[PO$POOFDUͱ
"NB[PO$POOFDUͱ 7 "84͕ఏڙ͢ΔʮిʯͷαʔϏε
8 ͪͳΈʹ 2023.04.28~ ͜Ε·Ͱ
9 "NB[PO$POOFDUͱ
l"NB[PO$POOFDUzίʔϧηϯλʔͷ αʔϏε͚ͩ͡Όͳ͍ʂ 10
νϟοτϝʔϧͩͱແࢹͯ͠͠·͏ େͳ௨ʮిʯʹ͠Α͏ 11
12 ຊηογϣϯͰհ͢Δ͜ͱ "NB[PO$POOFDU͔ΒిΛֻ͚Δ͜ͱʹয $IBQUFS0VUCPVOE$BMMͷجຊతͳ͍ํ $IBQUFSߏͷΠϝʔδ $IBQUFSൿͷϨγϐʙࢹ"NB[PO$POOFDUͰʙ
$IBQUFSԾϚγϯɾωοτϫʔΫͷΞϥʔτ $IBQUFSΦϯϓϨϛεɾ7.XBSF$MPVEͱͷ࿈ܞ $IBQUFSϩάࢹ $IBQUFSศརωλ ॕఆɺແݶՍి
Amazon Connect Outbound Callͷ جຊతͳ͍ํ 13
14 ߏͷΠϝʔδ "84Ͱӡ༻தͷγεςϜʢྫʣ
15 ߏͷΠϝʔδ "84Ͱӡ༻தͷγεςϜʢྫʣ "NB[PO$MPVE8BUDI "NB[PO$POOFDU
16 ߏͷΠϝʔδ "84Ͱӡ༻தͷγεςϜʢྫʣ "NB[PO$MPVE8BUDI "NB[PO$POOFDU
17 ͏ͪΐͬͱৄ͘͢͠Δͱ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB
18 ͏ͪΐͬͱৄ͘͢͠Δͱ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB ࠓͷηογϣϯͰ͜ΕΛʮجຊߏʯͱ͠·͢
ड͚ͨΠϕϯτ௨Ͱ -BNCEBΛΩοΫ ΞϥʔτΛ4/4ʹૹ "NB[PO$POOFDU 0VUCPVOE$BMM Λىಈ
ൿͷϨγϐΛ͝հ ʙࢹ Amazon Connect Ͱʙ 19
"84෦ͷΞϥʔτΛ ిͰड͚औΖ͏ 20
جຊߏ 21 ԾϚγϯɾωοτϫʔΫͷΞϥʔτ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB
جຊߏ 22 ԾϚγϯɾωοτϫʔΫͷΞϥʔτ "NB[PO&$ $16༻ ϝϞϦ༻ σΟεΫ༻ εςʔλε ͳͲ
جຊߏ 23 ԾϚγϯɾωοτϫʔΫͷΞϥʔτ "NB[PO&$
جຊߏ 24 ԾϚγϯɾωοτϫʔΫͷΞϥʔτ "84%JSFDU$POOFDU εςʔλε ΤϥʔΧϯτ )551εςʔλείʔυ ΞΫςΟϒଓ ͳͲ &MBTUJD-PBE#BMBODJOH
جຊߏ 25 ԾϚγϯɾωοτϫʔΫͷΞϥʔτ "84%JSFDU$POOFDU &MBTUJD-PBE#BMBODJOH
ΦϯϓϨϛεɾ7.XBSF$MPVEPO"84ͷ ΞϥʔτΛిͰड͚औΖ͏ 26
27 ΦϯϓϨϛεɾ7.XBSF$MPVEͱͷ࿈ܞ Corporate data center $VTUPNFS%BUB$FOUFS 7.XBSF$MPVEPO"84 W4QIFSF W4QIFSF جຊߏ
$MPVE8BUDI "HFOU Πϯετʔϧ ಉ্
28 ΦϯϓϨϛεɾ7.XBSF$MPVEͱͷ࿈ܞ Corporate data center $VTUPNFS%BUB$FOUFS 7.XBSF$MPVEPO"84 W4QIFSF W4QIFSF جຊߏ
͋ΒΏΔϩάͷ ΞϥʔτΛిͰड͚औΖ͏ 29
30 ϩάࢹ Corporate data center $VTUPNFS%BUB$FOUFS W4QIFSF جຊߏ ωοτϫʔΫػث 4/.1ͳͲ
ϩάϝτϦΫε "NB[PO&$ 04ϩά
"NB[PO$POOFDU0VUCPVOE$BMM ݸਓతͳΦεεϝઃఆબ 31
32 ศརͳωλΛ͍͑ͨᶃॕఆ جຊߏ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB
݄ɾՐɾਫɾɾۚ ɾɾॕ ి௨͠ͳ͍
33 ศརͳωλΛ͍͑ͨᶄແݶՍి جຊߏ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB
ॱ൪ʹిΛֻ͚Δ
34 ศརͳωλΛ͍͑ͨᶄແݶՍి جຊߏ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB
/ਓʹֻ͚ͯ ి͕ܨ͕Βͳ͍
35 ศརͳωλΛ͍͑ͨᶄແݶՍి جຊߏ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB
࠷ॳ͔ΒిΛ ֻ͚͢
36 ศརͳωλΛ͍͑ͨᶅ༰ʹΑͬͯѼઌมߋ جຊߏ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB
Өڹͷେখ Ξϥʔτͷ༰ ࣌ؒͳͲʹΑͬͯ ిઌΛมߋ
37 ศརͳωλΛ͍͑ͨᶅ༰ʹΑͬͯѼઌมߋ جຊߏ "NB[PO$MPVE8BUDI "NB[PO$POOFDU "NB[PO4JNQMF /PUJ fi DBUJPO4FSWJDF "84-BNCEB
Өڹͷେখ Ξϥʔτͷ༰ ࣌ؒͳͲʹΑͬͯ ిઌΛมߋ
·ͱΊ 38
ؾ͍ͯཉ͍͠௨ɺ ੋඇ Amazon Connect Ͱ 39
None