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Jared Ponchot // @jponch // Digital PM Summit 2013 Design Process & Deliverables in the Responsive Age DESIGNING ON PURPOSE

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HI, MY NAME IS JARED PONCHOT, AND I’M A DESIGNER not a project manager

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“ — Denise Scott Brown PUT A GROUP OF ARCHITECTS, URBAN DESIGNERS AND PLANNERS IN A SIGHT-SEEING BUS AND THEIR ACTIONS WILL DEFINE THE LIMITS OF THEIR CONCERNS. THE ARCHITECTS WILL TAKE PHOTOGRAPHS OF THE BUILDINGS, OR HIGHWAYS OR BRIDGES. THE URBAN DESIGNERS WILL WAIT FOR THAT MOMENT WHEN ALL THREE ARE JUXTAPOSED. THE PLANNERS WILL BE TOO BUSY TALKING TO LOOK OUT OF THE WINDOW.

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“ — Jason Santa Maria, August 2005 Photo by Adam Wintle http://stuffandnonsense.co.uk/blog/about/a_list_taken_apart A list apart has always tried to be one of those sites at the front of the pack. We don't support 800 x 600 anymore, nor do we 640 x 480. Do you? People ipped when sites stopped supporting 640 x 480... now no one says a word. ings change. Trust me, you are going to see more sites stretching out their legs and putting their feet up.

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MO’ DEVICES MO’ PROBLEMS Photo wallpaper of Notorious BIG from alphacoders.com

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PURPOSE, NOT PREFERENCE PRIORITY, NOT PLACEMENT SYSTEMS, NOT PAGES

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“ — Victor Papanek DESIGN IS THE CONSCIOUS EFFORT TO IMPOSE A MEANINGFUL ORDER

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Audi A7 Sportback plans from the-blueprints.com

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Audi A7 Sportback plans from the-blueprints.com ‣ REQUREMENTS GATHERING ‣ CONCEPT DESIGN ‣ MARKET RESEARCH ‣ TEST CAR ‣ FINAL DESIGN

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DISCOVER strategists DESIGN designers DEVELOP developers DEPLOY client & users SOUND FAMILIAR?

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Audio A7 Sportback photo from exclusivecardesign.blogspot.com

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Audio A7 Sportback photo from exclusivecardesign.blogspot.com

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DISCOVER strategists DESIGN designers DEVELOP developers DEPLOY client & users FAMILIAR PROCESS

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WHISPER DOWN THE LANE DESIGN Photo from http://failblog.cheezburger.com

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WHY HAVE WE DONE IT THIS WAY?

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ALLITERATION is ALMOST ALWAYS AWESOME

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FAMILIARITY IS FANTASTIC

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“ — Paul Rand THE PUBLIC IS MORE FAMILIAR WITH BAD DESIGN THAN GOOD DESIGN. IT IS, IN EFFECT, CONDITIONED TO PREFER BAD DESIGN, BECAUSE THAT IS WHAT IT LIVES WITH. THE NEW BECOMES THREATENING, THE OLD REASSURING.

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DIVISION OF LABOR

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STRATEGISTS UX/DESIGNERS FRONTEND DEVS BACKEND DEVS DIVISION OF LABOR

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STRATEGISTS UX/DESIGNERS FRONTEND DEVS BACKEND DEVS DIVISION OF LABOR: RESPONSIVE DESIGN

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“ — Fred Brooks 9 WOMEN CAN’T MAKE A BABY IN 1 MONTH!

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⌘N

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KEEP EVERYONE FOCUSED ON PURPOSE & CONTENT not process or deliverables

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CREATE LIGHTER WEIGHT, LIVING DELIVERABLES

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THE BIG REVEAL

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DISCOVER strategists DESIGN designers DEVELOP developers DEPLOY client & users INSTEAD OF THIS ...

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PURPOSE CONTENT STYLE STRATEGY DESIGN DEVELOPMENT

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PURPOSE CONTENT STYLE

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DESIGN IS PROBLEM DISCOVERY & problem Solving

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“ — Albert Einstein IF I HAD AN HOUR TO SOLVE A PROBLEM AND MY LIFE DEPENDED ON THE SOLUTION, I WOULD SPEND THE FIRST 55 MINUTES DETERMINING THE PROPER QUESTION TO ASK, FOR ONCE I KNOW THE PROPER QUESTION, I COULD SOLVE THE PROBLEM IN LESS THAN 5 MINUTES.

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http://www.youtube.com/watch?v=SnXtuktNdlM

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WHAT WILL THAT GET YOU?

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THE RIGHT QUESTIONS CAN HELP THE CLIENT DO THEIR JOB, & SET YOU UP TO DO YOURS

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“ — Andy Rutledge YOU MAY BE SURPRISED, BUT I NEVER ASK DESIGN-RELATED QUESTIONS IN DESIGN PROJECT DISCOVERY MEETINGS.

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“ — Andy Rutledge THE REASON I DON’T ASK DESIGN QUESTIONS OF THE CLIENT IS THE SAME REASON AN ARCHITECT DOESN’T ASK THE CLIENT WHAT PSI THE BUILDING’S LOAD-BEARING FOUNDATIONAL STRUCTURES WILL NEED TO ENDURE.

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WE CAN’T SOLVE PROBLEMS FOR OUR CLIENTS BASED ON THEIR PERSONAL PREFERENCES IN COLOR, TYPOGRAPHY & TEXTURE!

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Photo from http://www.deceptology.com/2010/04/upside-down-world-map-shows-north-is-up.html

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Tesco Subway Store in South Korea image from littledoremi.com

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What is the sum of 3+3? What numbers can be added up to 6?

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photo from theofficedealer.com

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“ — Harry West, Contimuum I WANTED TO LOOK AT THE PROBLEM AS THOUGH I’D JUST STEPPED OFF A SPACESHIP FROM MARS.

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Photo from http://optigarden.com/tag/coffee-grounds/

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Swiffer photo from ivillage.com

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CONTEXT & RELATIONSHIP

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photo from washingtoncitypaper.com

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Washington Post: Stop & Hear the Music http://www.youtube.com/watch?v=hnOPu0_YWhw

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WHERE & WHEN YOU ASK REALLY MATTERS!

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http://bit.ly/187yUef

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CREATE WONDER

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PURPOSE STATEMENT ‣ Keeps things on track when they’re going off the rails ‣ Generates big ideas ‣ Helps simplify complexity ‣ Helps communicate and facilitate organizational change

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HAVE A STAR TO SAIL YOUR SHIP BY

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PURPOSE CONTENT STYLE

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FOCUS ON PRIORITY, NOT POSITION!

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“ — Jeffrey Zeldman LOREM IPSUM DOLOR SIT AMET, CONSECTETUR ADIPISCING ELIT.

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“ — Jeffrey Zeldman DESIGN IN THE ABSENCE OF CONTENT IS NOT DESIGN, IT’S DECORATION.

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DESIGNING WITH CONTENT & HIERARCHY ‣ Content Model ‣ Display Model

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THE CONTENT MODEL Documents ... ‣ the types of content your project needs ‣ the discrete attributes that make up each content type ‣ the relationships between them

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http://bit.ly/13FTHlG

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THE DISPLAY MODEL Documents... ‣ the types of displays your project needs ‣ the discrete components that make up each display ‣ the hierarchy of those components

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COMPONENT

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THE DISPLAY MODEL ‣ Content Types (e.g. article, recipe, episode, etc.) ‣ Listings (e.g. blog, search results, etc.) ‣ Top Level Pages (e.g. homepage, category pages, section pages, etc.)

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PURPOSE CONTENT STYLE

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STYLE IS POWERFUL! STYLE ISN’T POWERLESS!

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AVOIDING THE WHIM WINDS

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PURPOSE COMES FIRST

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SEEK EVALUATION, NOT CREATION

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EMBRACE METAPHOR

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VERBAL LANGUAGE, THEN VISUAL LANGUAGE

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INSPIRE

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PURPOSE, NOT PREFERENCE PRIORITY, NOT PLACEMENT SYSTEMS, NOT PAGES

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REMEMBER

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THANKS! Jared Ponchot // @jponch // Digital PM Summit 2013