Chasing business agility using Enterprise Architecture (EA) Common EA pitfalls By Shahid N. Shah, CEO

NETSPECTIVE www.netspective.com 2 Who is Shahid? • 20+ years of business/enterprise architecture, design, software engineering, and information assurance (security) in embedded, desktop, and enterprise environments such as – FISMA-regulated government systems – FDA-regulated medical devices and systems – HIPAA-regulated health IT systems • Have held positions at CTO, Chief Architect, or Enterprise Architect in a variety of regulated environments

NETSPECTIVE www.netspective.com 3 What’s this talk about? Background • What it means to chase business agility • What happens when we business owners don’t get agility from their Enterprise Architecture (EA) and business architecture (BA) efforts Key takeaways • There aren’t perfect scripts to follow for BA/EA success but there are numerous mistakes to avoid • Which BA/EA key practices lead to the most success

www.netspective.com 4 It’s hard to create BA and EA that end-users actually find useful in their pursuit of solving real-world business problems.

NETSPECTIVE www.netspective.com 5 How do you know if your business is agile? Speed of response to new customer needs Permission-oriented culture Value generation efficiency for enterprise initiatives Coupling vs. Teaming between enterprise components Mapping of strategic initiatives to customer needs vs. enterprise needs Number of Shadow IT systems Business-use EA artifacts vs. tech use artifacts Compliance-focus vs. customer focus Agility is hard to define but it’s easy to see when it’s missing

NETSPECTIVE www.netspective.com 6 What can you measure? Customer acquisition, engagement, or retention focused metrics Product roadmap focused metrics Top line revenue metrics Margin metrics (bottom line) Process efficiency metrics Logistics and product delivery metrics Technical and IT metrics (apps, sunsets, TCO) If you can’t measure it and can’t document it, does it exist?

NETSPECTIVE www.netspective.com 7 Focus on the real customer Corporate Customers Partners Corporate Users IT Personnel Unsophisticated and less agile focus Sophisticated and more agile focus Inside-out focus Outside-in focus

www.netspective.com 8 Your EA and BA is successful when its activities are pragmatic, fit for purpose, and useful. You’ve failed if you haven’t created a framework for rapid and adaptable decision making.

Thank You Visit http://www.netspective.com http://www.healthcareguy.com E-mail [email protected] Follow @ShahidNShah Call 202-713-5409