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8 key points from
the CAA’s guidance
on Refund Credit
Notes
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The Government has confirmed that Refund
Credit Notes (RCNs) offered against ATOL
protected bookings are financially
protected. In this document, we highlight
eight key points from the CAA’s RCN
guidance.
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Consumers have three options if their ATOL protected
booking has been cancelled due to the Covid-19 pandemic.
1. Receive a full refund
2. Amend the original booking to a different date in the future
3. For those bookings cancelled between 10 March 2020 and 31
March 2021, receive an ATOL protected Refund Credit Note
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Consumers must be made aware that they
are entitled to a cash refund if they do not
wish to accept a Refund Credit note.
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All Refund Credit Notes will need to be
redeemed for either cash or against a new
booking by 30 September 2022.
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ATOL protection will not apply to any
incentive voucher offered alongside a
Refund Credit Note
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ATOL holders issuing Refund Credit Notes
should email an example to:
[email protected]
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If the original ATOL protected booking has
been cancelled and a new ATOL protected
booking is made, ATOL protection
contribution will be payable on the new
booking.
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If an ATOL protected booking is amended,
rather than cancelled, an it uses the same
booking reference, then no additional ATOL
protection contribution is payable
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Refund Credit Notes must include the
following information:
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• Original booking reference
• Date of issue
• Date of expiry
• Statement confirming it can be exchanged
for cash, no later than 30 September 2022
• Lead passenger name and names of other
passengers, if possible
• ATOL protected cash value
• The name of the ATOL holder issuing the
Refund Credit Note
They must also include these statements:
• This Refund Credit Note, or an ATOL protected holiday purchased with it, is protected under ATOL subject to the terms of the ATT Payment Policy (hyperlink if
possible). If it is redeemed against a non-ATOL protected product that new product will not be ATOL protected.
• This Refund Credit Note is non-transferrable and shout not be resold