Refund Credit Notes

Transcript

1. 8 key points from the CAA’s guidance on Refund Credit Notes
2. The Government has confirmed that Refund Credit Notes (RCNs) offered against ATOL protected bookings are financially protected. In this document, we highlight eight key points from the CAA’s RCN guidance.
3. Consumers have three options if their ATOL protected booking has been cancelled due to the Covid-19 pandemic. 1. Receive a full refund 2. Amend the original booking to a different date in the future 3. For those bookings cancelled between 10 March 2020 and 31 March 2021, receive an ATOL protected Refund Credit Note 1
4. Consumers must be made aware that they are entitled to a cash refund if they do not wish to accept a Refund Credit note. 2
5. All Refund Credit Notes will need to be redeemed for either cash or against a new booking by 30 September 2022. 3
6. ATOL protection will not apply to any incentive voucher offered alongside a Refund Credit Note 4
7. ATOL holders issuing Refund Credit Notes should email an example to: ATOLTradeCovid19@caa.co.uk 5
8. If the original ATOL protected booking has been cancelled and a new ATOL protected booking is made, ATOL protection contribution will be payable on the new booking. 6
9. If an ATOL protected booking is amended, rather than cancelled, an it uses the same booking reference, then no additional ATOL protection contribution is payable 7
10. Refund Credit Notes must include the following information: 8 • Original booking reference • Date of issue • Date of expiry • Statement confirming it can be exchanged for cash, no later than 30 September 2022 • Lead passenger name and names of other passengers, if possible • ATOL protected cash value • The name of the ATOL holder issuing the Refund Credit Note They must also include these statements: • This Refund Credit Note, or an ATOL protected holiday purchased with it, is protected under ATOL subject to the terms of the ATT Payment Policy (hyperlink if possible). If it is redeemed against a non-ATOL protected product that new product will not be ATOL protected. • This Refund Credit Note is non-transferrable and shout not be resold