Do it yourself – the User Testing Toolbox (WCEU 2019)

by karinchristen

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TOOLBOX The User Testing Photo by John Schnobrich on Unsplash

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@karinchristen — required.com/karin INTERACTION DESIGNER

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AGENDA Today’s

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AGENDA WHAT - is Usability WHY - we should test on users WHERE - inhouse, remote or on the go HOW - tips & tricks EXERCISE - just give it a try

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WHAT Usability

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WHY Testing

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WHY SHOW usability flaws GAIN TRUST as an expert TEST the concept, idea

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FLAWS Show usability Photo by Matthew T Rader on Unsplash

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EXPERT Gain trust as an Photo by Headway on Unsplash

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CONCEPT Validate your idea Photo by José Alejandro Cuffia on Unsplash

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WHEN?

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“User testing should be happening at every point in the process as an integral part of an iterative design process.” “ — Christopher Murphy

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WHERE User Testing

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COFFEE SHOPS Test with random people at Photo by Jason Briscoe on Unsplash

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HALLWAY Testing

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HOME/WORK Test in a familiar environment Photo by Headway on Unsplash

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REMOTE Testing

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REALITY Test with context Photo by Charles on Unsplash

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ON SITE Testing

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HOW Testing

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PREPARATION is key

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PROTOTYPE Fidelity of the Photo by Caspar Camille Rubin on Unsplash

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Effort Prototype Fidelity QUALITATIVE RESEARCH Hallway Testing Remote User Test   - moderated - unmoderated  In-House User Test Expert Review Usability Lab A/B Testing Google Analytics QUANTITATIVE RESEARCH low fidelity high fidelity

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“A user interface is like a joke.  If you have to explain it, it’s not that good.” “ — startupvitamins.com

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PLANNING 1. Recruit Participants (3-5 TU) 2. Come up with an hypothesis 3. Compose a test script 4. Have a test report at hand 5. Organise someone to observe

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SETUP The

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IN-HOUSE

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Moderator Test Area Observation Area Documentation 1 Participant Observation (Client) Documentation 2 & Care taker

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REMOTE

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Documentation Moderation Participant- Screenshare Test Area Observation Area Observation

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Observation & Documentation Moderation Participant Participant Screen-Share

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TOOLBOX The

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“It’s far better to run some usability testing using what you have at hand than to run no usability testing at all.” “

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PROJECT EXAMPLE magazin.swisscom.ch

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CONCEPT TEST validate your idea 1. Identify an Hypothesis 2. Prototype the Concept / Idea 3. Do informal User Tests 4. Refine the Concept

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magazin.swisscom.ch

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THE CONCEPT Validating

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GOAL The

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“Find out if the user understands the share function” “

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HYPOTHESIS the

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“the share link will be understood” “

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“Most users on mobile will use the built-in share function of the browser” “

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PROTOYPES Create

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TEST SCRIPT Write a

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TEST REPORT Prepare a

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HALLWAY Do the test

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RECORDING The

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https://www.youtube.com/watch?v=7EaVCJENNNU

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VIDEO CALLS

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zoom.us

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EXERCISE Just give it a try

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https://2019.europe.wordcamp.org/schedule/

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EXERCISE 1. Come up with an hypothesis 2. Planning a test (test script) 3. Planning the observation (test report) required.com/wceu

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“The earlier you identify problems, the less expensive they are to ﬁx.” “