Do it yourself – the User Testing Toolbox (WCEU 2019)

Do it yourself – the User Testing Toolbox (WCEU 2019)

Workshop at WordCamp Europe 2019

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karinchristen

June 22, 2019
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Transcript

  1. TOOLBOX The User Testing Photo by John Schnobrich on Unsplash

  2. @karinchristen — required.com/karin INTERACTION DESIGNER

  3. AGENDA Today’s

  4. AGENDA WHAT - is Usability WHY - we should test

    on users WHERE - inhouse, remote or on the go HOW - tips & tricks EXERCISE - just give it a try
  5. WHAT Usability

  6. None
  7. None
  8. None
  9. WHY Testing

  10. WHY SHOW usability flaws GAIN TRUST as an expert TEST

    the concept, idea
  11. FLAWS Show usability Photo by Matthew T Rader on Unsplash

  12. EXPERT Gain trust as an Photo by Headway on Unsplash

  13. CONCEPT Validate your idea Photo by José Alejandro Cuffia on

    Unsplash
  14. WHEN?

  15. “User testing should be happening at every point in the

    process as an integral part of an iterative design process.” “ — Christopher Murphy
  16. WHERE User Testing

  17. COFFEE SHOPS Test with random people at Photo by Jason

    Briscoe on Unsplash
  18. HALLWAY Testing

  19. HOME/WORK Test in a familiar environment Photo by Headway on

    Unsplash
  20. REMOTE Testing

  21. REALITY Test with context Photo by Charles on Unsplash

  22. ON SITE Testing

  23. HOW Testing

  24. PREPARATION is key

  25. PROTOTYPE Fidelity of the Photo by Caspar Camille Rubin on

    Unsplash
  26. Effort Prototype Fidelity QUALITATIVE RESEARCH Hallway Testing Remote User Test

    
 - moderated - unmoderated
 In-House User Test Expert Review Usability Lab A/B Testing Google Analytics QUANTITATIVE RESEARCH low fidelity high fidelity
  27. “A user interface is like a joke.
 If you have

    to explain it, it’s not that good.” “ — startupvitamins.com
  28. PLANNING 1. Recruit Participants (3-5 TU) 2. Come up with

    an hypothesis 3. Compose a test script 4. Have a test report at hand 5. Organise someone to observe
  29. SETUP The

  30. IN-HOUSE

  31. Moderator Test Area Observation Area Documentation 1 Participant Observation (Client)

    Documentation 2 & Care taker
  32. REMOTE

  33. Documentation Moderation Participant- Screenshare Test Area Observation Area Observation

  34. Observation & Documentation Moderation Participant Participant Screen-Share

  35. TOOLBOX The

  36. “It’s far better to run some usability testing using what

    you have at hand than to run no usability testing at all.” “
  37. PROJECT EXAMPLE magazin.swisscom.ch

  38. CONCEPT TEST validate your idea 1. Identify an Hypothesis 2.

    Prototype the Concept / Idea 3. Do informal User Tests 4. Refine the Concept
  39. magazin.swisscom.ch

  40. THE CONCEPT Validating

  41. None
  42. GOAL The

  43. “Find out if the user understands the share function” “

  44. HYPOTHESIS the

  45. “the share link will be understood” “

  46. “Most users on mobile will use the built-in share function

    of the browser” “
  47. None
  48. PROTOYPES Create

  49. None
  50. TEST SCRIPT Write a

  51. None
  52. None
  53. TEST REPORT Prepare a

  54. None
  55. HALLWAY Do the test

  56. None
  57. RECORDING The

  58. https://www.youtube.com/watch?v=7EaVCJENNNU

  59. VIDEO CALLS

  60. zoom.us

  61. EXERCISE Just give it a try

  62. https://2019.europe.wordcamp.org/schedule/

  63. EXERCISE 1. Come up with an hypothesis 2. Planning a

    test (test script) 3. Planning the observation (test report) required.com/wceu
  64. “The earlier you identify problems, the less expensive they are

    to fix.” “
  65. Thank you for participating!

  66. WE ARE HIRING Are you required? youare.required.com