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Do it yourself – the User Testing Toolbox (WCEU 2019)
karinchristen
June 22, 2019
Design
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Do it yourself – the User Testing Toolbox (WCEU 2019)
Workshop at WordCamp Europe 2019
karinchristen
June 22, 2019
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Transcript
TOOLBOX The User Testing Photo by John Schnobrich on Unsplash
@karinchristen — required.com/karin INTERACTION DESIGNER
AGENDA Today’s
AGENDA WHAT - is Usability WHY - we should test
on users WHERE - inhouse, remote or on the go HOW - tips & tricks EXERCISE - just give it a try
WHAT Usability
None
None
None
WHY Testing
WHY SHOW usability flaws GAIN TRUST as an expert TEST
the concept, idea
FLAWS Show usability Photo by Matthew T Rader on Unsplash
EXPERT Gain trust as an Photo by Headway on Unsplash
CONCEPT Validate your idea Photo by José Alejandro Cuffia on
Unsplash
WHEN?
“User testing should be happening at every point in the
process as an integral part of an iterative design process.” “ — Christopher Murphy
WHERE User Testing
COFFEE SHOPS Test with random people at Photo by Jason
Briscoe on Unsplash
HALLWAY Testing
HOME/WORK Test in a familiar environment Photo by Headway on
Unsplash
REMOTE Testing
REALITY Test with context Photo by Charles on Unsplash
ON SITE Testing
HOW Testing
PREPARATION is key
PROTOTYPE Fidelity of the Photo by Caspar Camille Rubin on
Unsplash
Effort Prototype Fidelity QUALITATIVE RESEARCH Hallway Testing Remote User Test
- moderated - unmoderated In-House User Test Expert Review Usability Lab A/B Testing Google Analytics QUANTITATIVE RESEARCH low fidelity high fidelity
“A user interface is like a joke. If you have
to explain it, it’s not that good.” “ — startupvitamins.com
PLANNING 1. Recruit Participants (3-5 TU) 2. Come up with
an hypothesis 3. Compose a test script 4. Have a test report at hand 5. Organise someone to observe
SETUP The
IN-HOUSE
Moderator Test Area Observation Area Documentation 1 Participant Observation (Client)
Documentation 2 & Care taker
REMOTE
Documentation Moderation Participant- Screenshare Test Area Observation Area Observation
Observation & Documentation Moderation Participant Participant Screen-Share
TOOLBOX The
“It’s far better to run some usability testing using what
you have at hand than to run no usability testing at all.” “
PROJECT EXAMPLE magazin.swisscom.ch
CONCEPT TEST validate your idea 1. Identify an Hypothesis 2.
Prototype the Concept / Idea 3. Do informal User Tests 4. Refine the Concept
magazin.swisscom.ch
THE CONCEPT Validating
None
GOAL The
“Find out if the user understands the share function” “
HYPOTHESIS the
“the share link will be understood” “
“Most users on mobile will use the built-in share function
of the browser” “
None
PROTOYPES Create
None
TEST SCRIPT Write a
None
None
TEST REPORT Prepare a
None
HALLWAY Do the test
None
RECORDING The
https://www.youtube.com/watch?v=7EaVCJENNNU
VIDEO CALLS
zoom.us
EXERCISE Just give it a try
https://2019.europe.wordcamp.org/schedule/
EXERCISE 1. Come up with an hypothesis 2. Planning a
test (test script) 3. Planning the observation (test report) required.com/wceu
“The earlier you identify problems, the less expensive they are
to fix.” “
Thank you for participating!
WE ARE HIRING Are you required? youare.required.com