Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Do it yourself – the User Testing Toolbox (WCEU 2019)
Search
karinchristen
June 22, 2019
Design
3
720
Do it yourself – the User Testing Toolbox (WCEU 2019)
Workshop at WordCamp Europe 2019
karinchristen
June 22, 2019
Tweet
Share
More Decks by karinchristen
See All by karinchristen
REMOTE - How to manage a fully remote team
karin
0
54
The User Testing Toolbox @WP Bern
karin
1
270
The Journey from a Side Project to a WordPress Agency at WordCamp Milano
karin
0
130
The Journey from a Side Project to a WordPress Agency @ WordCamp Vancouver
karin
0
420
The Journey from a Side Project to a WordPress Agency @WordCamp Porto
karin
1
170
The Journey from a Side Project to a WordPress Agency @WordCamp Nürnberg
karin
0
170
How to run a remote business while travelling the world @ DrupalCamp Vienna
karin
1
240
How to run a WordPress Business while travelling the world @ WordCamp Europe
karin
0
1.6k
How to run a remote business while travelling the world. @ WordCamp Cologne
karin
0
230
Other Decks in Design
See All in Design
ゲームクリエイター、事業会社のデザイナーになる
satomium1
0
180
顕在化されていない期待、デザインの灯台
daitorii
1
1.1k
Web 組版の課題とその解法
yamatoiizuka
0
110
デザインシステムで解消するさまざまな分断
hirataaa0220
1
170
ユーザーのためなら 『デザイン』 以外にも手を伸ばせる
navitimejapan
PRO
2
730
Resolving text accessibility dilemmas in UIs
romanshamin
0
130
MiKS inc. Company PR en_202404
zakkerooni
0
140
今日から始めるDesignOpsのヒント
isaikaori
1
420
UIをもたらすコンテクストの考察
securecat
9
2.5k
JBUG東京#22登壇資料_日頃クライアントワークを行っているディレクターが自社コーポレートサイトリニューアルを担当して学んだこと
webnaut
0
190
PRDがデザインプロセスを高速化した話
tooomo
1
280
3D空間を扱うUI表現とユーザビリティ
akinen
0
450
Featured
See All Featured
Templates, Plugins, & Blocks: Oh My! Creating the theme that thinks of everything
marktimemedia
18
1.7k
Faster Mobile Websites
deanohume
298
30k
Producing Creativity
orderedlist
PRO
336
39k
Optimising Largest Contentful Paint
csswizardry
7
2.3k
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
eileencodes
124
32k
Design by the Numbers
sachag
274
18k
Building a Scalable Design System with Sketch
lauravandoore
455
32k
5 minutes of I Can Smell Your CMS
philhawksworth
199
19k
Unsuck your backbone
ammeep
662
57k
Build The Right Thing And Hit Your Dates
maggiecrowley
23
2k
Making the Leap to Tech Lead
cromwellryan
123
8.5k
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
sstephenson
154
14k
Transcript
TOOLBOX The User Testing Photo by John Schnobrich on Unsplash
@karinchristen — required.com/karin INTERACTION DESIGNER
AGENDA Today’s
AGENDA WHAT - is Usability WHY - we should test
on users WHERE - inhouse, remote or on the go HOW - tips & tricks EXERCISE - just give it a try
WHAT Usability
None
None
None
WHY Testing
WHY SHOW usability flaws GAIN TRUST as an expert TEST
the concept, idea
FLAWS Show usability Photo by Matthew T Rader on Unsplash
EXPERT Gain trust as an Photo by Headway on Unsplash
CONCEPT Validate your idea Photo by José Alejandro Cuffia on
Unsplash
WHEN?
“User testing should be happening at every point in the
process as an integral part of an iterative design process.” “ — Christopher Murphy
WHERE User Testing
COFFEE SHOPS Test with random people at Photo by Jason
Briscoe on Unsplash
HALLWAY Testing
HOME/WORK Test in a familiar environment Photo by Headway on
Unsplash
REMOTE Testing
REALITY Test with context Photo by Charles on Unsplash
ON SITE Testing
HOW Testing
PREPARATION is key
PROTOTYPE Fidelity of the Photo by Caspar Camille Rubin on
Unsplash
Effort Prototype Fidelity QUALITATIVE RESEARCH Hallway Testing Remote User Test
- moderated - unmoderated In-House User Test Expert Review Usability Lab A/B Testing Google Analytics QUANTITATIVE RESEARCH low fidelity high fidelity
“A user interface is like a joke. If you have
to explain it, it’s not that good.” “ — startupvitamins.com
PLANNING 1. Recruit Participants (3-5 TU) 2. Come up with
an hypothesis 3. Compose a test script 4. Have a test report at hand 5. Organise someone to observe
SETUP The
IN-HOUSE
Moderator Test Area Observation Area Documentation 1 Participant Observation (Client)
Documentation 2 & Care taker
REMOTE
Documentation Moderation Participant- Screenshare Test Area Observation Area Observation
Observation & Documentation Moderation Participant Participant Screen-Share
TOOLBOX The
“It’s far better to run some usability testing using what
you have at hand than to run no usability testing at all.” “
PROJECT EXAMPLE magazin.swisscom.ch
CONCEPT TEST validate your idea 1. Identify an Hypothesis 2.
Prototype the Concept / Idea 3. Do informal User Tests 4. Refine the Concept
magazin.swisscom.ch
THE CONCEPT Validating
None
GOAL The
“Find out if the user understands the share function” “
HYPOTHESIS the
“the share link will be understood” “
“Most users on mobile will use the built-in share function
of the browser” “
None
PROTOYPES Create
None
TEST SCRIPT Write a
None
None
TEST REPORT Prepare a
None
HALLWAY Do the test
None
RECORDING The
https://www.youtube.com/watch?v=7EaVCJENNNU
VIDEO CALLS
zoom.us
EXERCISE Just give it a try
https://2019.europe.wordcamp.org/schedule/
EXERCISE 1. Come up with an hypothesis 2. Planning a
test (test script) 3. Planning the observation (test report) required.com/wceu
“The earlier you identify problems, the less expensive they are
to fix.” “
Thank you for participating!
WE ARE HIRING Are you required? youare.required.com