Do it yourself – the User Testing Toolbox (WCEU 2019)

Transcript

1. TOOLBOX The User Testing Photo by John Schnobrich on Unsplash

2. @karinchristen — required.com/karin INTERACTION DESIGNER

3. AGENDA Today’s

4. AGENDA WHAT - is Usability WHY - we should test

   on users WHERE - inhouse, remote or on the go HOW - tips & tricks EXERCISE - just give it a try

5. WHAT Usability

6. None
7. None
8. None

9. WHY Testing

10. WHY SHOW usability flaws GAIN TRUST as an expert TEST

    the concept, idea

11. FLAWS Show usability Photo by Matthew T Rader on Unsplash

12. EXPERT Gain trust as an Photo by Headway on Unsplash

13. CONCEPT Validate your idea Photo by José Alejandro Cuffia on

    Unsplash

14. WHEN?

15. “User testing should be happening at every point in the

    process as an integral part of an iterative design process.” “ — Christopher Murphy

16. WHERE User Testing

17. COFFEE SHOPS Test with random people at Photo by Jason

    Briscoe on Unsplash

18. HALLWAY Testing

19. HOME/WORK Test in a familiar environment Photo by Headway on

    Unsplash

20. REMOTE Testing

21. REALITY Test with context Photo by Charles on Unsplash

22. ON SITE Testing

23. HOW Testing

24. PREPARATION is key

25. PROTOTYPE Fidelity of the Photo by Caspar Camille Rubin on

    Unsplash

26. Effort Prototype Fidelity QUALITATIVE RESEARCH Hallway Testing Remote User Test

    
 - moderated - unmoderated
 In-House User Test Expert Review Usability Lab A/B Testing Google Analytics QUANTITATIVE RESEARCH low fidelity high fidelity

27. “A user interface is like a joke.
 If you have

    to explain it, it’s not that good.” “ — startupvitamins.com

28. PLANNING 1. Recruit Participants (3-5 TU) 2. Come up with

    an hypothesis 3. Compose a test script 4. Have a test report at hand 5. Organise someone to observe

29. SETUP The

30. IN-HOUSE

31. Moderator Test Area Observation Area Documentation 1 Participant Observation (Client)

    Documentation 2 & Care taker

32. REMOTE

33. Documentation Moderation Participant- Screenshare Test Area Observation Area Observation

34. Observation & Documentation Moderation Participant Participant Screen-Share

35. TOOLBOX The

36. “It’s far better to run some usability testing using what

    you have at hand than to run no usability testing at all.” “

37. PROJECT EXAMPLE magazin.swisscom.ch

38. CONCEPT TEST validate your idea 1. Identify an Hypothesis 2.

    Prototype the Concept / Idea 3. Do informal User Tests 4. Refine the Concept

39. magazin.swisscom.ch

40. THE CONCEPT Validating

41. None

42. GOAL The

43. “Find out if the user understands the share function” “

44. HYPOTHESIS the

45. “the share link will be understood” “

46. “Most users on mobile will use the built-in share function

    of the browser” “
47. None

48. PROTOYPES Create

49. None

50. TEST SCRIPT Write a

51. None
52. None

53. TEST REPORT Prepare a

54. None

55. HALLWAY Do the test

56. None

57. RECORDING The

58. https://www.youtube.com/watch?v=7EaVCJENNNU

59. VIDEO CALLS

60. zoom.us

61. EXERCISE Just give it a try

62. https://2019.europe.wordcamp.org/schedule/

63. EXERCISE 1. Come up with an hypothesis 2. Planning a

    test (test script) 3. Planning the observation (test report) required.com/wceu

64. “The earlier you identify problems, the less expensive they are

    to fix.” “

65. Thank you for participating!

66. WE ARE HIRING Are you required? youare.required.com