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User Researcher
Michelle “Moonlight Researcher” Chin
A Day in the Life
Lead Product Designer
3/9/16
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© 2016 Citrix | Confidential
Citrix ShareFile
• File sharing and storage
application
• Supports multiple devices and
operating systems
• Several support tools (plug-ins,
extensions, etc.)
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© 2016 Citrix | Confidential
Citrix ShareFile
• Team of 16 with 2 dedicated user
researchers
• Involved throughout the project
lifecycle
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© 2016 Citrix | Confidential
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© 2016 Citrix | Confidential
… and more!
Variety of tools & methods
:)
:)
:)
:)
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© 2016 Citrix | Confidential
… and more!
Variety of tools & methods
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© 2016 Citrix | Confidential
How We Use Insights
• Understand customers
• Influence design decisions
• Discover painpoints - and their
severity
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© 2016 Citrix | Confidential
User Research is soooooo interesting!
• Serious people watching
• Serious data crunching
• Always a humbling experience
:)
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© 2016 Citrix | Confidential
Work better. Live better.