Lightning Talk: User Researcher (Michelle Chin, Citrix)

This was part of a kick-off event "A Day in the Life of a [UX Role]," where we had current practitioners present lightning talks about their UX role. The event was held on March 9, 2016 (http://www.meetup.com/exploreUX-raleigh/events/228364314/). The original presenter canceled on the last minute, so Michelle substituted and talked about how Citrix user researchers approach projects and how she's assisted.

In the coming months, we'll be doing monthly presentations that dive deeper on a UX role. To learn more, check out http://www.meetup.com/exploreUX-raleigh This series is brought to you by exploreUX and Triangle UXPA.

Transcript

1. User Researcher Michelle “Moonlight Researcher” Chin A Day in the Life Lead Product Designer 3/9/16
2. © 2016 Citrix | Confidential Citrix ShareFile • File sharing and storage application • Supports multiple devices and operating systems • Several support tools (plug-ins, extensions, etc.)
3. © 2016 Citrix | Confidential Citrix ShareFile • Team of 16 with 2 dedicated user researchers • Involved throughout the project lifecycle
4. © 2016 Citrix | Confidential
5. © 2016 Citrix | Confidential … and more! Variety of tools & methods :) :) :) :)
6. © 2016 Citrix | Confidential … and more! Variety of tools & methods
7. © 2016 Citrix | Confidential How We Use Insights • Understand customers • Influence design decisions • Discover painpoints - and their severity
8. © 2016 Citrix | Confidential User Research is soooooo interesting! • Serious people watching • Serious data crunching • Always a humbling experience :)
9. © 2016 Citrix | Confidential Work better. Live better.