Slide 8
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1.User Experience (UX)
Read:
https://userresearch.blog.gov.uk/2015/03/18/so-youre-going-to-
be-a-user-researcher-top-tips-to-get-you-going/
https://www.gov.uk/service-manual/the-team/user-researcher
http://www.disambiguity.com/guerrilla-empathy/
https://www.nngroup.com/articles/usability-101-introduction-
to-usability/