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Getting Back To
Business
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Alec Lamon
Senior Director, CAOS
Wharton Computing
• Major: English Literature
• Minor: Art History
• Career: Technology
• Sign: Pisces
• LinkedIn
Becky Sweger
IT Director, Student Experience
Wharton Computing
• Major: English
• Concentration: Tech Writing
• Career: Technology
• Sign: Cancer
• LinkedIn
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A strategic plan for supporting
the success of your students
Getting back to business:
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Back to business
Photo by Kendall Whitehouse
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Photo by Anjani Jain
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Warner Brothers
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IT Satisfaction Trend
Photo by coba
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Now
What?
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No Point Person
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IT Director of
Student Experience
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IT Satisfaction Trend
Photo by coba
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Signal to
Noise
Distance
Silos
Results
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Outreach
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Integration
Strategy
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Outreach
How to get the
attention of extremely
busy people?
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Outreach
Timing is everything.
Targeted messages.
Short messages.
Many channels.
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Outreach
New channel:
student-elected
IT reps
Photo by marc_smith
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Outreach
New old channel:
Face-to-face
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Outreach
Face-to-
face: leave
the office
Photo by Kendall Whitehouse
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Outreach
Image
Integration
Strategy
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Integration
Waiting for course
packs
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Integration
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Integration
New course
pack process
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1. Log into courseware
2. Click course materials link
3. Log in again
4. Search for course materials
5. Purchase materials
6. Download individual files
7. Print
8. Collate
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Integration
Not an
ecosystem
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Integration
Ecosystem
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Outreach
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Integration
Strategy
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The
disconcerting
realm of
emotion
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Embrace the
emotions!
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Give IT a voice
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It really ties the room together.
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Outreach
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Integration
Strategy
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Questions?
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