Getting Back to Business: A Strategic Plan for Supporting the Success of your Students

A presentation given by myself and Alec Lamon at EDUCAUSE 2010. It contains our ideas for improving the technology experience for higher ed students.

Transcript

1. Getting Back To Business
2. Alec Lamon Senior Director, CAOS Wharton Computing • Major: English Literature • Minor: Art History • Career: Technology • Sign: Pisces • LinkedIn Becky Sweger IT Director, Student Experience Wharton Computing • Major: English • Concentration: Tech Writing • Career: Technology • Sign: Cancer • LinkedIn
3. A strategic plan for supporting the success of your students Getting back to business:
4. Back to business Photo by Kendall Whitehouse
5. Photo by Anjani Jain
7. Warner Brothers
8. IT Satisfaction Trend Photo by coba
9. Now What?
11. No Point Person
12. IT Director of Student Experience
13. IT Satisfaction Trend Photo by coba
14. Signal to Noise Distance Silos Results
15. Outreach Image Integration Strategy
16. Outreach How to get the attention of extremely busy people?
17. Outreach Timing is everything. Targeted messages. Short messages. Many channels.
18. Outreach New channel: student-elected IT reps Photo by marc_smith
19. Outreach New old channel: Face-to-face
20. Outreach Face-to- face: leave the office Photo by Kendall Whitehouse
21. Outreach Image Integration Strategy
22. Integration Waiting for course packs
23. Integration
24. Integration New course pack process :=) :=| :=( >:=( 1. Log into courseware 2. Click course materials link 3. Log in again 4. Search for course materials 5. Purchase materials 6. Download individual files 7. Print 8. Collate
25. Integration Not an ecosystem
26. Integration Ecosystem
27. Outreach Image Integration Strategy
28. Image The disconcerting realm of emotion
29. Image Embrace the emotions!
30. Image Give IT a voice
31. Image It really ties the room together.
32. Outreach Image Integration Strategy
33. Questions?