೤ڰతͳϑΝϯΛੜΈग़͢ CSνϟοταʔϏε νϟωϧτʔΫ ᕒ਎ͷNotionϔϧϓσεΫ঺հ

ࣗݾ঺հ CCO(νʔϑΧελϚʔΦϑΟαʔ) • 2012೥ ্ஐେֶจֶ෦৽ฉֶՊೖֶ • 2016೥ νϟωϧτʔΫ Πϯλʔϯʢ8͔݄ʣ • 2017೥ גࣜձࣾΞΫηϯνϡΞ৽ଔೖࣾɹσδλϧίϯαϧςΟϯά ʢ3೥ʣ • σδλϧٕज़ͷݕূઐ໳νʔϜͰɺԽহ඼ϒϥϯυ΍ՈిϝʔΧʔʹ
 ։ൃ(IoT/Ի੠UI/AR)ɾళฮ΍ECͷUXσβΠϯΛఏڙ • 2019೥ νϟωϧτʔΫࢀը • Customer Reliability Engineerͱͯ͠ɺΤϯδχΞͱΧελϚʔαϙʔτ • Chief Customer Officerͱͯ͠ɺސ٬த৺จԽ͕ސ٬اۀ಺ʹਁಁ͢ΔΑ ͏ΧελϚʔαΫηεͱΤϯδχΞΛ݉຿ SAASϓϩμΫτͷΧελϚʔαΫηεͱͯ͠NOTIONΛͲͷΑ͏ʹ׆༻͍ͯ͠Δ͔঺հ͠·͢ʂ झຯ

3 ւ֎ͷ੒௕͢Δاۀ͸ԿΛ͍ͯ͠Δͷ͔ʁ

4 ΧελϚʔαΫηε!! αʔϏεΛ௨ͯ͠ຊ࣭తʹ੒ޭͯ͠΋Β͍
 ސ٬ͱத௕ظతͳؔ܎Λங͖ɺϑΝϯΛ࡞Δ

CUSTOMER SUCCESS 1.0

6 CUSTOMER SUCCESS 2.0

7 CUSTOMER SUCCESS 2.0ͷೋͭͷ෢ث Customer Driven Product% Driven ໨ඪ͸ɺڀۃͷΤϑΥʔτϨε

8 ZOOMͷCUSTOMER DRIVENͱPRODUCT DRIVEN% Zoom CEO Eric S. Yuan in conversation with Amplitude CEO Spenser Skates | Amplify 2019

ϓϩμΫτࣗΒސ٬ΛαΫηεͤ͞ΒΕΔΑ͏ɺૉૣؐ͘ݩ ΤϑΥʔτϨεΛ௥ٻͯ͠ϑΝϯΛ࡞ΔCS ސ٬ϑΟʔυόοΫΛৗʹฉ͘ શࣾ΁ڞ༗ ຖिεΫϥϜͰ։ൃ CS

νϟωϧτʔΫͷૉૣ͍վળͱΤϑΥʔτϨεΛ ࢧ͑ΔNOTION͝ར༻ΨΠυ

SAASϓϩμΫτͷCSͷࢲ͕
 NOTION͕େ޷͖ͳཧ༝ ✓ Ϧʔϯͳ։ൃΛՄೳʹ͢ΔϦʔϯͳϝϯςφϯε ✓ ސ٬ͷ੠͕ϓϩμΫτʹ൓ө͞ΕΔ·ͰͷؒΛΨΠυͰΤϑΥʔτϨεఏڙ ✓ ैདྷͷݎۤͯ͘͠৘ใͷଟ͍ΨΠυʹ͸ͳ͍ɺϙοϓ͞ɾΘ͔Γ΍͍͢͞ • gifΛ࢖ͬͨը૾ΑΓ΋Θ͔Γ΍͘͢ɺಈըΑΓ໨ʹೖΓޮՌత • ௚ײతͳߏ଄Խ͕ࣗ༝ࣗࡏ • αΠτ಺ݕࡧ΋Մೳ ✓͔͠΋ϑΝϯΛ࡞Δ )

ͦΕ͚ͩ͡Όͳ͍ࢲ͕NOTIONʹࠍΕͨཧ༝ https://guide-jp.channel.io/feb1cc0249de4aee9e84957ad48dd6d6? utm_source=seminer&utm_medium=qr&utm_campaign=notion_meetup

NOTIONେ޷͖ͩͬͨࢲ͕׬શʹࠍΕͨཧ༝ ✓ νϟωϧτʔΫͷεΫϦϓτΛೖΕͯɺϔϧϓσεΫԽʂʂ • νϟοταϙʔτ • FAQνϟοτϘοτ • ࣗಈ഑৴ ʢࠓճ͸ɺQRίʔυʹUTMύϥϝʔλΛ࢓ࠐΜͰΈͳ͞·ΛλʔήοςΟϯ άઃఆ͠·ͨ͠ʂʣ ✓ Google ΞφϦςΟΫεͷεΫϦϓτͰ෼ੳ΋Մೳ

օ͞Μ΋NOTIONͱνϟωϧτʔΫͰ
 ϔϧϓσεΫԽʹ௅ઓͯ͠Έ͍ͯͩ͘͞*