SREの組織類型におけるリーダーシップの考察

by kenta_hi

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SREͷ૊৫ྨܕʹԠͨ͡ Ϧʔμγοϓͷߟ࡯ Topotal, Inc. Kenta Hishida 2023.09.29

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me Kenta Hishida X : @kenta_hi Company : Topotal, inc. Other : SRE NEXT 2023 Sta f

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SRE as a Service Embedded SRE for customers

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Agenda 1. TopotalͰΈ͖ͯͨSREͷ೰Έ 2. SREͷ૊৫ʹదͨ͠Ϧʔμʔγοϓཧ࿦ͷ໛ࡧ 3. ຊ౰ʹ͔ͭ͑ΔͩΖ͏͔ʁ 4. ·ͱΊ

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TopotalͰΈ͖ͯͨSREͷ೰Έ

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ྫ͑͹ ৴པੑʹؔ͢ΔλεΫͷ༏ઌॱҐ͕ ։ൃ૊৫ͷதͰ্͕Βͳ͍...

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ଞͷ૊৫Λಈ͔͢͜ͱ͕೉͍͠

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TopotalͰ͸ɺࢧԉΛ௨ͯ͡ ͜ͷ༷ͳ໰୊ΛԿ౓΋ղܾ͖ͯ͠·ͨ͠

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Έ͖ͯͯؾ͍ͮͨ͜ͱ 1. ࠶ݱੑ͕͋Δ 2. SLཧ࿦ʹࣅͯΔ SLཧ࿦Λ΋ͱʹଞͷ૊৫Λಈ͔͢ํ๏Λߟ࡯͠·͢

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SREͷ૊৫ʹదͨ͠ Ϧʔμʔγοϓཧ࿦ͷ໛ࡧ

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Ϧʔμγοϓཧ࿦ͷུ֓ Ϧʔμγοϓཧ࿦͸ɺूஂ͕໨తΛୡ੒͢ΔͨΊʹݗҾ͢Δਓʹয఺Λ౰ͯɺڞ௨఺΍๏ଇΛ ໛ࡧͨ͠΋ͷͰ͢ɻϦʔμʔγοϓཧ࿦ʹ͸େ͖͘෼͚ͯ4ͭ͋Γ·͢ɻ ग़య : 2021, খྛ ༝Ղ, Ҫ্ জਉ, ௡໺ ߳ಸඒ, ᓎ୩ ͔͋͢, େ௩ ହਖ਼, ߐޱ ঘ, ౉ล ࿨޿, ʰϦʔμʔγοϓͷཧ࿦ͱ࢈ۀอ݈ઐ໳৬ͷϦʔμʔγοϓ΁ͷԠ༻ɿจݙϨϏϡʔʱ https://www.jstage.jst.go.jp/article/ohpfrev/33/3/33_225/_pdf ಛੑཧ࿦ ߦಈཧ࿦ ৚݅ద߹ཧ࿦ ίϯηϓτཧ࿦ 1940೥ 1960೥ 1980೥ ݱ୅

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4ͭͷϦʔμʔγοϓཧ࿦ͷҧ͍ 4ͭͷϦʔμʔγοϓཧ࿦ͷҧ͍͸ɺண໨ͨ͠఺Ͱ͢ɻߦಈཧ࿦͔ΒϦʔμʔͷߦಈ΍ৼΔ෣͍ ʹয఺͕͋ͨΓɺϦʔμγοϓ͸֫ಘͰ͖ΔೳྗͰ͋Δͱ͞Ε͍ͯ·͢ɻݱ୅ͷओྲྀͱͳΔίϯ ηϓτཧ࿦ͷ΋ͱͱͳͬͨ৚݅ద߹ཧ࿦ʹண໨͠·͢ɻ ಛੑཧ࿦ ߦಈཧ࿦ ৚݅ద߹ཧ࿦ ίϯηϓτཧ࿦ 1940೥ 1960೥ 1980೥ ݱ୅ ग़య : 2021, খྛ ༝Ղ, Ҫ্ জਉ, ௡໺ ߳ಸඒ, ᓎ୩ ͔͋͢, େ௩ ହਖ਼, ߐޱ ঘ, ౉ล ࿨޿, ʰϦʔμʔγοϓͷཧ࿦ͱ࢈ۀอ݈ઐ໳৬ͷϦʔμʔγοϓ΁ͷԠ༻ɿจݙϨϏϡʔʱ https://www.jstage.jst.go.jp/article/ohpfrev/33/3/33_225/_pdf ༏ΕͨϦʔμʔͷ ࣋ͬͯੜ·Εͨಛ ੑ Ͳ͏͍ͬͨߦಈΛ ͱΔͱϦʔμʔʹ ͳΕΔ͔ ߦಈͱूஂͷঢ়گ ͱͷؔ܎ ΑΓ۩ମతͳϏδ ωε؀ڥͱߦಈͱ ͷؔ܎

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SLཧ࿦ͷಛ௕ γϡνϡΤʔγϣφϧɾϦʔμʔγοϓཧ ࿦ʢҎԼɺSLཧ࿦ʣ͸ɺ৚݅ద߹ཧ࿦ͷ1 ͭͰ͢ɻ SLཧ࿦ͷಛ௕͸ɺ෦Լͷൃୡ౓Λ࣠ʹ͠ ͍ͯΔ͜ͱͰ͢ɻ ʮޮՌతͳϦʔμʔγοϓͷελΠϧ͸෦ Լͷൃୡ౓ʹΑͬͯҟͳΔʯͱߟ͑ɺʮࢦ ࣔతͳߦಈʯͱʮԉॿతߦಈʯͷଟՉʹ ΑͬͯߦಈΛ4ͭʹ෼ྨͨ͠΋ͷͰ͢ɻ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ

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෦Լͷൃୡ౓Λଞͷ৘ใʹஔ ͖׵͑ΒΕΔͷͰ͸ͳ͍͔ʁ SLཧ࿦ͷಛ௕Ͱ͋Δ෦Լͷൃୡ౓͸ɺۀ຿Λ࢝Ί ͨͱ͜Ζ͔Βઐ໳Ոͱͯ͠੒ՌΛग़ͤΔͱ͜Ζ· ͰΛൣғͱͯ͠ఆ͍ٛͯ͠·͢ɻ ෦Լͷൃୡ౓ͱଞͷ৘ใɺ૊৫ͷ৴པੑͷϚΠϯ υηοτͷϑΣʔζʹஔ͖׵͑ΒΕΔͷͰ͸ͳ͍ ͔ͱߟ͑·ͨ͠ɻ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ

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૊৫ͷ৴པੑͷϚΠϯυηοτ ૊৫ͷ৴པੑͷϚΠϯυηοτͷϑΣʔζ͸ɺ5ͭͷஈ֊ Absent, Reactive, Proactive, Strategic, Visionary͕͋Γɺ૊৫ͷ৴པੑʹର͢ΔϚΠϯυηοτΛ͍ࣔͯ͠·͢ɻ͜ͷ͏ͪɺAbsent, Reactive, Proactive, Strategicͷ4ஈ֊Λࢀߟʹ͠ɺͦͷ૊৫͕৴པੑͷऔΓ૊ΈΛͲͷΑ͏ʹଊ ͍͑ͯΔ͔Λࣔ͠·͢ɻ ग़య : September 23, 2021, Google Site Reliability Engineering team, ʰWhat’s your org’s reliability mindset? Insights from Google SREsʱ https://cloud.google.com/blog/en/products/devops-sre/the- f ive-phases-of-organizational-reliability?hl=en Absent : ৴པੑ͸͜Ε͔ΒֶͿ͜ͱ Reactive : ৴པੑ͸ϑΥϩʔ͢Δ͜ͱ Proactive : ৴པੑ͸ੵۃతʹରॲ͢Δ͜ͱ Strategic : ৴པੑ͕ਁಁ͍ͯ͠Δ͜ͱ

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૊৫ͷ৴པੑͷϚΠϯυηοτʹஔ͖׵͑Δ ͜ͷΑ͏ʹSLཧ࿦ͷಛ௕Ͱ͋Δ෦Լͷൃୡ౓Λ૊৫ͷ৴པੑͷϚΠϯυηοτͷϑΣʔζʹ౰ͯ͸ ΊΔ͜ͱͰ૊৫ͷ৴པੑͷଊ͑ํʹΑΓɺSREͷ૊৫ͷϦʔμʔγοϓͷελΠϧ͕ܾΊΔ͜ͱ͕ Ͱ͖ͦ͏Ͱ͢ɻ Strategic Proactive Proactive Absent ৴པੑΛੵۃత ʹରॲ͢Δ ૊৫ʹ৴པੑ͕ ਁಁ͍ͯ͠Δ ૊৫͕৴པੑΛ ͜Ε͔ΒֶͿ ৴པੑΛ ϑΥϩʔ͢Δ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/ careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม

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ԉॿతߦಈͱࢦࣔతߦಈΛ Θ͔Γ΍͍ͨ͘͢͠ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม Strategic Proactive Reactive Absent ৴པੑΛੵۃత ʹରॲ͢Δ ૊৫ʹ৴པੑ͕ ਁಁ͍ͯ͠Δ ૊৫͕৴པੑΛ ͜Ε͔ΒֶͿ ৴པੑΛ ϑΥϩʔ͢Δ ԉॿతߦಈͱࢦࣔతߦಈͷଟՉ͕۩ମੑʹ͚ܽ ͍ͯ·͢ɻ ΑΓΘ͔Γ΍͘͢͢ΔͨΊʹɺߦಈʹҙࢥܾఆ ͷϓϩηεΛऔΓೖΕ·͢ɻ

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ԉॿతߦಈͱࢦࣔతߦಈΛΘ͔Γ΍͘͢͢Δ SLཧ࿦Ͱ͸ϦʔμʔγοϓͷελΠϧΛ4 ͭͷܕʢࢦࣔܕɺίʔνܕɺԉॿܕɺҕ೚ ܕʣͰఆ͍ٛͯ͠·͢ɻ 4ͭͷܕʹҙࢥܾఆͷϓϩηεΛར༻ͯ͠ ϦʔμʔγοϓͷελΠϧͷ4͕ͭ۩ମతʹ ԿΛ͢Δ͔ɺ໌Β͔ʹ͠·͢ɻ - ՝୊ͷ೺Ѳ - બ୒ࢶͷચ͍ग़͠ - ܾఆ - ࣮ߦ ҙࢥܾఆͷϓϩηε

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ԉॿతߦಈͱࢦࣔతߦಈͷൣғΛ໌Β͔ʹ͢Δ ۀ຿ͷ಺༰͕۩ମతͰ͋Ε͹࣮ߦ͠΍͘͢ɺந৅తͰ͋Ε͹Կ͕ਖ਼ղ͔͸൑அ͠ʹ ͍͘ͱ͍͏ಛ௃͕͋Γ·͢ɻ͜ͷಛ௃Λߟྀ͠ɺ4ͭͷܕΛ࣍ͷ௨ΓఆΊ·ͨ͠ɻ ࢦࣔܕ: पΓͷ૊৫ʹ࣮ߦͷҰ෦Λ೚ͤΔ ίʔνܕ: બ୒ࢶͷચ͍ग़͠΍ܾఆΛࢧԉ͠ɺपΓͷ૊৫ʹ࣮ߦΛ೚ͤΔ ԉॿܕ: ՝୊ͷ೺ѲΛࢧԉ͠ɺपΓͷ૊৫ʹબ୒ࢶͷચ͍ग़͠΍ܾఆͱ࣮ ߦΛ೚ͤΔ ҕ೚ܕ: ҙࢥܾఆͷϓϩηεΛपΓͷ૊৫ʹ೚ͤɺࢧԉ͕ඞཁͳͱ͜ΖΛ ࢧԉ͢Δ

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ԉॿతߦಈͱࢦࣔతߦಈ ͷൣғΛஔ͖׵͑Δ Strategic Proactive Reactive Absent ৴པੑΛੵۃత ʹରॲ͢Δ ૊৫ʹ৴པੑ͕ ਁಁ͍ͯ͠Δ ૊৫͕৴པੑΛ ͜Ε͔ΒֶͿ ৴པੑΛ ϑΥϩʔ͢Δ બ୒ࢶͷચ͍ग़͠΍ܾ ఆΛࢧԉ͢Δɻ࣮ߦ͸ ೚ͤΔ ࣮ߦͷҰ෦Λ೚ͤΔ ҙࢥܾఆͷϓϩηεΛ ೚ͤͯɺࢧԉ͕ඞཁͳ ͱ͜ΖΛࢧԉ͢Δ ՝୊ͷ೺ѲΛࢧԉ͠ɺ બ୒ࢶͷચ͍ग़͠΍ܾ ఆͱ࣮ߦΛ೚ͤΔ ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม

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ຊ౰ʹ࣮ફͰ͖ΔͩΖ͏͔ʁ

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૝ఆྫ: ։ൃ૊৫ͷத͔ΒSREΛ૑ઃͨ͠ ࣄۀঢ়گ WebαʔϏε΍ΞϓϦΛ௨ͯ͡αʔϏεΛఏڙ͓ͯ͠Γɺ3೥ఔ౓ܦաͨ͠ɻ ؀ڥ Ϋϥ΢υΛ࢖͏͜ͱ͸΋ͪΖΜͷ͜ͱɺϦϦʔεΛૉૣ͘ߦ͏ͨΊͷ؀ڥ͕੔උ͞Ε͍ͯ Δɻ SREͷ૊৫ͷঢ়گ ͜ͷ3೥͸ϓϩμΫτϚʔέοτϑΟοτ͢ΔͨΊͷػೳ։ൃʹϦιʔε஫ྗΛ͍ͯͨ͠ ͨΊɺSREͷ૊৫͕ߦ͏΂͖׆ಈ͸։ൃ૊৫ͷϝϯόʔͰߦΘΕ͖ͯͨɻ͔͠͠ɺ৴པੑ ͷ؍఺Ͱͷ໰୊͕૿͖͑ͯͨͨΊɺSREͷ૊৫Λ഑ஔͨ͠ɻ SREͷ૊৫ΛऔΓר͘ঢ়گ ୯ҰͷαʔϏε։ൃΛߦ͍ͬͯΔͨΊɺ։ൃ૊৫͸1ͭͰ͋Δɻ։ൃ૊৫Ͱ͸৴པੑʹର ͢Δ஌ݟ΍஌ࣝ͸ݸʑʹ෯͕͋Δɻ

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SREͷ૊৫ͷ্ཱͪ͛ पΓͷ૊৫ͷঢ়گ SREͷ૊৫ͷߦಈํ਑ ͜Ε͔Β৴པੑΛֶͿ ৴པੑΛϑΥϩʔ͢Δ ՝୊͔Β࣮ߦ·Ͱ ͷશͯΛSREνʔ Ϝ͕ߦ͏ पΓͷঢ়گͱSREͷ૊৫ͷߦಈํ਑ͱ۩ମྫ ࣮ߦͷҰ෦Λ։ൃ ૊৫ͱҰॹʹߦ͏ ࣄ͕͋Δ બ୒ࢶͷચ͍ग़͠΍ܾ ఆΛࢧԉ͢Δɻ࣮ߦ͸ ೚ͤΔ ۩ମྫ SREνʔϜ͚ͩͰɺ SLI/SLOͷఆٛΛ ߦ͍ӡ༻͢Δ ։ൃ૊৫ͱͱ΋ʹ SLI/SLOͷఆٛͷݟ ௚͠ɾվળΛߦ͏ ։ൃνʔϜ͚ͩͰSLI/ SLOͷӡ༻Ͱ͖ɺඞཁ ʹԠͯ͡૬ஊʹͷΔ ৴པੑΛੵۃతʹରॲ͢Δ

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·ͱΊ

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SREͷ૊৫͕ϦʔμʔγοϓΛൃش͢ΔͨΊʹ͸ ಈ͔͍ͨ͠૊৫ͷ৴པੑʹର͢Δଊ͑ͨํΛ౿·͑ ߦಈํ਑ΛఆΊΔ͜ͱ͕ॏཁͰ͢