SREの組織類型におけるリーダーシップの考察

SRE NEXT 2023 15:50〜16:10 TrackC で発表した「SREの組織類型におけるリーダーシップの考察」の資料です

Transcript

1. SREͷ૊৫ྨܕʹԠͨ͡
   
   
   Ϧʔμγοϓͷߟ࡯
   Topotal, Inc.
   
   
   Kenta Hishida
   
   
   2023.09.29
   

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2. me
   Kenta Hishida
   
   
   X : @kenta_hi
   
   
   Company : Topotal, inc.
   
   
   Other : SRE NEXT 2023 Sta
   f
   

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3. SRE as a Service
   
   
   Embedded SRE for customers
   

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6. Agenda
   1. TopotalͰΈ͖ͯͨSREͷ೰Έ
   
   
   2. SREͷ૊৫ʹదͨ͠Ϧʔμʔγοϓཧ࿦ͷ໛ࡧ
   
   
   3. ຊ౰ʹ͔ͭ͑ΔͩΖ͏͔ʁ
   
   
   4. ·ͱΊ
   

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7. TopotalͰΈ͖ͯͨSREͷ೰Έ
   

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8. ྫ͑͹
   
   
   ৴པੑʹؔ͢ΔλεΫͷ༏ઌॱҐ͕
   
   
   ։ൃ૊৫ͷதͰ্͕Βͳ͍...
   

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9. ଞͷ૊৫Λಈ͔͢͜ͱ͕೉͍͠
   

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10. TopotalͰ͸ɺࢧԉΛ௨ͯ͡
    
    
    ͜ͷ༷ͳ໰୊ΛԿ౓΋ղܾ͖ͯ͠·ͨ͠
    

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11. Έ͖ͯͯؾ͍ͮͨ͜ͱ
    1. ࠶ݱੑ͕͋Δ
    
    
    2. SLཧ࿦ʹࣅͯΔ
    SLཧ࿦Λ΋ͱʹଞͷ૊৫Λಈ͔͢ํ๏Λߟ࡯͠·͢
    

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12. SREͷ૊৫ʹదͨ͠
    
    
    Ϧʔμʔγοϓཧ࿦ͷ໛ࡧ
    

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13. Ϧʔμγοϓཧ࿦ͷུ֓
    Ϧʔμγοϓཧ࿦͸ɺूஂ͕໨తΛୡ੒͢ΔͨΊʹݗҾ͢Δਓʹয఺Λ౰ͯɺڞ௨఺΍๏ଇΛ
    ໛ࡧͨ͠΋ͷͰ͢ɻϦʔμʔγοϓཧ࿦ʹ͸େ͖͘෼͚ͯ4ͭ͋Γ·͢ɻ
    ग़య : 2021, খྛ ༝Ղ, Ҫ্ জਉ, ௡໺ ߳ಸඒ, ᓎ୩ ͔͋͢, େ௩ ହਖ਼, ߐޱ ঘ, ౉ล ࿨޿, ʰϦʔμʔγοϓͷཧ࿦ͱ࢈ۀอ݈ઐ໳৬ͷϦʔμʔγοϓ΁ͷԠ༻ɿจݙϨϏϡʔʱ
    
    
    https://www.jstage.jst.go.jp/article/ohpfrev/33/3/33_225/_pdf
    ಛੑཧ࿦ ߦಈཧ࿦ ৚݅ద߹ཧ࿦ ίϯηϓτཧ࿦
    1940೥ 1960೥ 1980೥ ݱ୅
    

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14. 4ͭͷϦʔμʔγοϓཧ࿦ͷҧ͍
    4ͭͷϦʔμʔγοϓཧ࿦ͷҧ͍͸ɺண໨ͨ͠఺Ͱ͢ɻߦಈཧ࿦͔ΒϦʔμʔͷߦಈ΍ৼΔ෣͍
    ʹয఺͕͋ͨΓɺϦʔμγοϓ͸֫ಘͰ͖ΔೳྗͰ͋Δͱ͞Ε͍ͯ·͢ɻݱ୅ͷओྲྀͱͳΔίϯ
    ηϓτཧ࿦ͷ΋ͱͱͳͬͨ৚݅ద߹ཧ࿦ʹண໨͠·͢ɻ
    ಛੑཧ࿦ ߦಈཧ࿦ ৚݅ద߹ཧ࿦ ίϯηϓτཧ࿦
    1940೥ 1960೥ 1980೥ ݱ୅
    ग़య : 2021, খྛ ༝Ղ, Ҫ্ জਉ, ௡໺ ߳ಸඒ, ᓎ୩ ͔͋͢, େ௩ ହਖ਼, ߐޱ ঘ, ౉ล ࿨޿, ʰϦʔμʔγοϓͷཧ࿦ͱ࢈ۀอ݈ઐ໳৬ͷϦʔμʔγοϓ΁ͷԠ༻ɿจݙϨϏϡʔʱ
    
    
    https://www.jstage.jst.go.jp/article/ohpfrev/33/3/33_225/_pdf
    ༏ΕͨϦʔμʔͷ
    ࣋ͬͯੜ·Εͨಛ
    ੑ
    Ͳ͏͍ͬͨߦಈΛ
    ͱΔͱϦʔμʔʹ
    ͳΕΔ͔
    ߦಈͱूஂͷঢ়گ
    ͱͷؔ܎
    ΑΓ۩ମతͳϏδ
    ωε؀ڥͱߦಈͱ
    ͷؔ܎
    

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15. SLཧ࿦ͷಛ௕
    γϡνϡΤʔγϣφϧɾϦʔμʔγοϓཧ
    ࿦ʢҎԼɺSLཧ࿦ʣ͸ɺ৚݅ద߹ཧ࿦ͷ1
    ͭͰ͢ɻ
    
    
    SLཧ࿦ͷಛ௕͸ɺ෦Լͷൃୡ౓Λ࣠ʹ͠
    ͍ͯΔ͜ͱͰ͢ɻ
    
    
    ʮޮՌతͳϦʔμʔγοϓͷελΠϧ͸෦
    Լͷൃୡ౓ʹΑͬͯҟͳΔʯͱߟ͑ɺʮࢦ
    ࣔతͳߦಈʯͱʮԉॿతߦಈʯͷଟՉʹ
    ΑͬͯߦಈΛ4ͭʹ෼ྨͨ͠΋ͷͰ͢ɻ
    ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ
    

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16. ෦Լͷൃୡ౓Λଞͷ৘ใʹஔ
    ͖׵͑ΒΕΔͷͰ͸ͳ͍͔ʁ
    SLཧ࿦ͷಛ௕Ͱ͋Δ෦Լͷൃୡ౓͸ɺۀ຿Λ࢝Ί
    ͨͱ͜Ζ͔Βઐ໳Ոͱͯ͠੒ՌΛग़ͤΔͱ͜Ζ·
    ͰΛൣғͱͯ͠ఆ͍ٛͯ͠·͢ɻ
    
    
    ෦Լͷൃୡ౓ͱଞͷ৘ใɺ૊৫ͷ৴པੑͷϚΠϯ
    υηοτͷϑΣʔζʹஔ͖׵͑ΒΕΔͷͰ͸ͳ͍
    ͔ͱߟ͑·ͨ͠ɻ
    ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/careernote/1351.htmlɹ
    

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17. ૊৫ͷ৴པੑͷϚΠϯυηοτ
    ૊৫ͷ৴པੑͷϚΠϯυηοτͷϑΣʔζ͸ɺ5ͭͷஈ֊ Absent, Reactive, Proactive, Strategic,
    Visionary͕͋Γɺ૊৫ͷ৴པੑʹର͢ΔϚΠϯυηοτΛ͍ࣔͯ͠·͢ɻ͜ͷ͏ͪɺAbsent,
    Reactive, Proactive, Strategicͷ4ஈ֊Λࢀߟʹ͠ɺͦͷ૊৫͕৴པੑͷऔΓ૊ΈΛͲͷΑ͏ʹଊ
    ͍͑ͯΔ͔Λࣔ͠·͢ɻ
    ग़య : September 23, 2021, Google Site Reliability Engineering team, ʰWhat’s your org’s reliability mindset? Insights from Google SREsʱ
    
    
    https://cloud.google.com/blog/en/products/devops-sre/the-
    f
    ive-phases-of-organizational-reliability?hl=en
    Absent : ৴པੑ͸͜Ε͔ΒֶͿ͜ͱ
    
    
    Reactive : ৴པੑ͸ϑΥϩʔ͢Δ͜ͱ
    
    
    Proactive : ৴པੑ͸ੵۃతʹରॲ͢Δ͜ͱ
    
    
    Strategic : ৴པੑ͕ਁಁ͍ͯ͠Δ͜ͱ
    

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18. ૊৫ͷ৴པੑͷϚΠϯυηοτʹஔ͖׵͑Δ
    ͜ͷΑ͏ʹSLཧ࿦ͷಛ௕Ͱ͋Δ෦Լͷൃୡ౓Λ૊৫ͷ৴པੑͷϚΠϯυηοτͷϑΣʔζʹ౰ͯ͸
    ΊΔ͜ͱͰ૊৫ͷ৴པੑͷଊ͑ํʹΑΓɺSREͷ૊৫ͷϦʔμʔγοϓͷελΠϧ͕ܾΊΔ͜ͱ͕
    Ͱ͖ͦ͏Ͱ͢ɻ
    Strategic Proactive Proactive Absent
    ৴པੑΛੵۃత
    ʹରॲ͢Δ
    ૊৫ʹ৴པੑ͕
    ਁಁ͍ͯ͠Δ
    ૊৫͕৴པੑΛ
    
    
    ͜Ε͔ΒֶͿ
    ৴པੑΛ
    
    
    ϑΥϩʔ͢Δ
    ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ https://mba.globis.ac.jp/
    careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม
    

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19. ԉॿతߦಈͱࢦࣔతߦಈΛ
    Θ͔Γ΍͍ͨ͘͢͠
    ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ
    https://mba.globis.ac.jp/careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม
    Strategic Proactive Reactive Absent
    ৴པੑΛੵۃత
    ʹରॲ͢Δ
    ૊৫ʹ৴པੑ͕
    ਁಁ͍ͯ͠Δ
    ૊৫͕৴པੑΛ
    
    
    ͜Ε͔ΒֶͿ
    ৴པੑΛ
    
    
    ϑΥϩʔ͢Δ
    ԉॿతߦಈͱࢦࣔతߦಈͷଟՉ͕۩ମੑʹ͚ܽ
    ͍ͯ·͢ɻ
    
    
    ΑΓΘ͔Γ΍͘͢͢ΔͨΊʹɺߦಈʹҙࢥܾఆ
    ͷϓϩηεΛऔΓೖΕ·͢ɻ
    

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20. ԉॿతߦಈͱࢦࣔతߦಈΛΘ͔Γ΍͘͢͢Δ
    SLཧ࿦Ͱ͸ϦʔμʔγοϓͷελΠϧΛ4
    ͭͷܕʢࢦࣔܕɺίʔνܕɺԉॿܕɺҕ೚
    ܕʣͰఆ͍ٛͯ͠·͢ɻ
    
    
    4ͭͷܕʹҙࢥܾఆͷϓϩηεΛར༻ͯ͠
    ϦʔμʔγοϓͷελΠϧͷ4͕ͭ۩ମతʹ
    ԿΛ͢Δ͔ɺ໌Β͔ʹ͠·͢ɻ
    - ՝୊ͷ೺Ѳ
    
    
    - બ୒ࢶͷચ͍ग़͠
    
    
    - ܾఆ
    
    
    - ࣮ߦ
    ҙࢥܾఆͷϓϩηε
    

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21. ԉॿతߦಈͱࢦࣔతߦಈͷൣғΛ໌Β͔ʹ͢Δ
    ۀ຿ͷ಺༰͕۩ମతͰ͋Ε͹࣮ߦ͠΍͘͢ɺந৅తͰ͋Ε͹Կ͕ਖ਼ղ͔͸൑அ͠ʹ
    ͍͘ͱ͍͏ಛ௃͕͋Γ·͢ɻ͜ͷಛ௃Λߟྀ͠ɺ4ͭͷܕΛ࣍ͷ௨ΓఆΊ·ͨ͠ɻ
    ࢦࣔܕ: पΓͷ૊৫ʹ࣮ߦͷҰ෦Λ೚ͤΔ
    
    
    ίʔνܕ: બ୒ࢶͷચ͍ग़͠΍ܾఆΛࢧԉ͠ɺपΓͷ૊৫ʹ࣮ߦΛ೚ͤΔ
    
    
    ԉॿܕ: ՝୊ͷ೺ѲΛࢧԉ͠ɺपΓͷ૊৫ʹબ୒ࢶͷચ͍ग़͠΍ܾఆͱ࣮
    ߦΛ೚ͤΔ
    
    
    ҕ೚ܕ: ҙࢥܾఆͷϓϩηεΛपΓͷ૊৫ʹ೚ͤɺࢧԉ͕ඞཁͳͱ͜ΖΛ
    ࢧԉ͢Δ
    

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22. ԉॿతߦಈͱࢦࣔతߦಈ
    ͷൣғΛஔ͖׵͑Δ
    Strategic Proactive Reactive Absent
    ৴པੑΛੵۃత
    ʹରॲ͢Δ
    ૊৫ʹ৴པੑ͕
    ਁಁ͍ͯ͠Δ
    ૊৫͕৴པੑΛ
    
    
    ͜Ε͔ΒֶͿ
    ৴པੑΛ
    
    
    ϑΥϩʔ͢Δ
    બ୒ࢶͷચ͍ग़͠΍ܾ
    ఆΛࢧԉ͢Δɻ࣮ߦ͸
    ೚ͤΔ
    ࣮ߦͷҰ෦Λ೚ͤΔ
    
    
    ҙࢥܾఆͷϓϩηεΛ
    ೚ͤͯɺࢧԉ͕ඞཁͳ
    ͱ͜ΖΛࢧԉ͢Δ
    ՝୊ͷ೺ѲΛࢧԉ͠ɺ
    બ୒ࢶͷચ͍ग़͠΍ܾ
    ఆͱ࣮ߦΛ೚ͤΔ
    ग़య : 2021/09/29,GLOBIS CARREER NOTE, ʰϦʔμʔγοϓཧ࿦ͱ͸ʁมભͱۙ೥஫໨͞ΕΔϦʔμʔγοϓͷಛੑʱ
    https://mba.globis.ac.jp/careernote/1351.htmlɹͳ͓ɺ౰ํͰҰ෦վม
    

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23. ຊ౰ʹ࣮ફͰ͖ΔͩΖ͏͔ʁ
    

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24. ૝ఆྫ: ։ൃ૊৫ͷத͔ΒSREΛ૑ઃͨ͠
    ࣄۀঢ়گ
    
    
    WebαʔϏε΍ΞϓϦΛ௨ͯ͡αʔϏεΛఏڙ͓ͯ͠Γɺ3೥ఔ౓ܦաͨ͠ɻ
    
    
    ؀ڥ
    
    
    Ϋϥ΢υΛ࢖͏͜ͱ͸΋ͪΖΜͷ͜ͱɺϦϦʔεΛૉૣ͘ߦ͏ͨΊͷ؀ڥ͕੔උ͞Ε͍ͯ
    Δɻ
    
    
    SREͷ૊৫ͷঢ়گ
    
    
    ͜ͷ3೥͸ϓϩμΫτϚʔέοτϑΟοτ͢ΔͨΊͷػೳ։ൃʹϦιʔε஫ྗΛ͍ͯͨ͠
    ͨΊɺSREͷ૊৫͕ߦ͏΂͖׆ಈ͸։ൃ૊৫ͷϝϯόʔͰߦΘΕ͖ͯͨɻ͔͠͠ɺ৴པੑ
    ͷ؍఺Ͱͷ໰୊͕૿͖͑ͯͨͨΊɺSREͷ૊৫Λ഑ஔͨ͠ɻ
    
    
    SREͷ૊৫ΛऔΓר͘ঢ়گ
    
    
    ୯ҰͷαʔϏε։ൃΛߦ͍ͬͯΔͨΊɺ։ൃ૊৫͸1ͭͰ͋Δɻ։ൃ૊৫Ͱ͸৴པੑʹର
    ͢Δ஌ݟ΍஌ࣝ͸ݸʑʹ෯͕͋Δɻ
    

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25. SREͷ૊৫ͷ্ཱͪ͛
    पΓͷ૊৫ͷঢ়گ
    SREͷ૊৫ͷߦಈํ਑
    ͜Ε͔Β৴པੑΛֶͿ ৴པੑΛϑΥϩʔ͢Δ
    ՝୊͔Β࣮ߦ·Ͱ
    ͷશͯΛSREνʔ
    Ϝ͕ߦ͏
    पΓͷঢ়گͱSREͷ૊৫ͷߦಈํ਑ͱ۩ମྫ
    ࣮ߦͷҰ෦Λ։ൃ
    ૊৫ͱҰॹʹߦ͏
    ࣄ͕͋Δ
    બ୒ࢶͷચ͍ग़͠΍ܾ
    ఆΛࢧԉ͢Δɻ࣮ߦ͸
    ೚ͤΔ
    ۩ମྫ
    SREνʔϜ͚ͩͰɺ
    SLI/SLOͷఆٛΛ
    ߦ͍ӡ༻͢Δ
    ։ൃ૊৫ͱͱ΋ʹ
    SLI/SLOͷఆٛͷݟ
    ௚͠ɾվળΛߦ͏
    ։ൃνʔϜ͚ͩͰSLI/
    SLOͷӡ༻Ͱ͖ɺඞཁ
    ʹԠͯ͡૬ஊʹͷΔ
    ৴པੑΛੵۃతʹରॲ͢Δ
    

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26. ·ͱΊ
    

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27. SREͷ૊৫͕ϦʔμʔγοϓΛൃش͢ΔͨΊʹ͸
    
    
    ಈ͔͍ͨ͠૊৫ͷ৴པੑʹର͢Δଊ͑ͨํΛ౿·͑
    
    
    ߦಈํ਑ΛఆΊΔ͜ͱ͕ॏཁͰ͢
    

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