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EVERYTHING'S A PRODUCT
How To Apply Product Management Practices
to Technology Services
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let me tell you a story...
@mattstratton
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By Daniel Schwen - Own work, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=7429653
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@mattstratton
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@mattstratton
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@mattstratton
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your it services can be products
@mattstratton
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you have customers, right?
@mattstratton
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if you don't know who your customers are, go figure it out
@mattstratton
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we'll wait
@mattstratton
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some examples of things you can productize:
• service requests
• software delivery process
• infrastructure as code
@mattstratton
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humor me, please
@mattstratton
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emily's mom is
watching to make
sure you do
@mattstratton
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at least half of our ideas are going
to fail
@mattstratton
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this is why roadmaps are bad
and if you have one you should feel bad
@mattstratton
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output vs outcome
@mattstratton
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discovery
• it's always happening
• it's not just for your boss or for fancy-pants architects
• it's not saying "yo, what are your requirements?"
@mattstratton
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establish compelling value
@mattstratton
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user experience over engineering
@mattstratton
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The most important thing is to know
what you can't know
— Mark Andreessen
@mattstratton
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test feasiblity during discovery
@mattstratton
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minimum viable prototype
@mattstratton
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bad example of mvp
• We are going to create an MVP of our Chef implementation.
• We'll do this by installing the chef client on 10,000 nodes
• Then we will write an MVP cookbook that simply checks to see
if a file is there we are used to seeing
@mattstratton
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know your business
@mattstratton
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know your customer
• why do they do what they do?
• and what exactly do they do?
@mattstratton
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keep gathering feedback
@mattstratton
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always be doing discovery
@mattstratton
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avoid analysis paralysis
@mattstratton
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you're never going to be done
@mattstratton
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and that's okay
@mattstratton
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emily's mom will still love you
@mattstratton
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she is rooting for you
@mattstratton
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and so am i
@mattstratton
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• twitter.com/mattstratton
• github.com/mattstratton
• arresteddevops.com
• mattstratton.com/speaking