Everything Is A Product - How To Apply Product Management Practices to Technology Services

As we continue to work on improving our technology processes, there is much we can learn from the discipline of product management. I believe that by applying the techniques and approach of treating your infrastructure and service offerings as products, we can provide a more delightful experience and continuously improve.
Using principles and concepts from people like Marty Kagan and other experts in the product space, I will demonstrate applicable examples of applying the concepts of feedback, planning, and iterative improvement to practices including software delivery process, service desk response, and infrastructure as code.

Transcript

1. EVERYTHING'S A PRODUCT How To Apply Product Management Practices to Technology Services
3. let me tell you a story... @mattstratton
4. By Daniel Schwen - Own work, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=7429653
7. @mattstratton
8. @mattstratton
9. @mattstratton
10. your it services can be products @mattstratton
11. you have customers, right? @mattstratton
12. if you don't know who your customers are, go figure it out @mattstratton
13. we'll wait @mattstratton
14. some examples of things you can productize: • service requests • software delivery process • infrastructure as code @mattstratton
15. humor me, please @mattstratton
16. emily's mom is watching to make sure you do @mattstratton
17. at least half of our ideas are going to fail @mattstratton
21. this is why roadmaps are bad and if you have one you should feel bad @mattstratton
22. output vs outcome @mattstratton
23. discovery • it's always happening • it's not just for your boss or for fancy-pants architects • it's not saying "yo, what are your requirements?" @mattstratton
24. establish compelling value @mattstratton
25. user experience over engineering @mattstratton
26. The most important thing is to know what you can't know — Mark Andreessen @mattstratton
27. test feasiblity during discovery @mattstratton
28. minimum viable prototype @mattstratton
29. bad example of mvp • We are going to create an MVP of our Chef implementation. • We'll do this by installing the chef client on 10,000 nodes • Then we will write an MVP cookbook that simply checks to see if a file is there we are used to seeing @mattstratton
30. know your business @mattstratton
31. know your customer • why do they do what they do? • and what exactly do they do? @mattstratton
32. keep gathering feedback @mattstratton
33. always be doing discovery @mattstratton
34. avoid analysis paralysis @mattstratton
35. you're never going to be done @mattstratton
36. and that's okay @mattstratton
37. emily's mom will still love you @mattstratton
38. she is rooting for you @mattstratton
39. and so am i @mattstratton
41. • twitter.com/mattstratton • github.com/mattstratton • arresteddevops.com • mattstratton.com/speaking