Implementing Values in Practical Ways

by Cynthia "Arty" Ng

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IMPLEMENTING VALUES IN IMPLEMENTING VALUES IN PRACTICAL WAYS PRACTICAL WAYS November 28, 2019 Cynthia Ng @TheRealArty

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DeLoach, V. (2015). have a blessed Good Friday. Flickr. https:// ic.kr/p/rVPrkD CC BY-NC-ND 2.0

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MY BACKGROUND MY BACKGROUND

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MY WORK MY WORK

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DISCLAIMER DISCLAIMER

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WHY? WHY?

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WHY? WHY? Hiring and keeping talent

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WHY? WHY? Hiring and keeping talent Job satisfaction

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WHY? WHY? Hiring and keeping talent Job satisfaction Productivity

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WHY? WHY? Hiring and keeping talent Job satisfaction Productivity Team work

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WHY? WHY? Hiring and keeping talent Job satisfaction Productivity Team work Reputation

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WHY? WHY? Hiring and keeping talent Job satisfaction Productivity Team work Reputation and more

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WHY? WHY? Hiring and keeping talent Job satisfaction Productivity Team work Reputation and more Example: Shobe K (2018) Productivity Driven by Job Satisfaction, Physical Work Environment, Management Support and Job Autonomy. Bus Eco J 9: 351. DOI: 10.4172/2151-6219.1000351

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THE VALUES THE VALUES

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THE VALUES THE VALUES Collaboration

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THE VALUES THE VALUES Collaboration Results

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THE VALUES THE VALUES Collaboration Results Ef ciency

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THE VALUES THE VALUES Collaboration Results Ef ciency Diversity & inclusion

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THE VALUES THE VALUES Collaboration Results Ef ciency Diversity & inclusion Iteration

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THE VALUES THE VALUES Collaboration Results Ef ciency Diversity & inclusion Iteration Transparency

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THE VALUES THE VALUES Collaboration Results Ef ciency Diversity & inclusion Iteration Transparency GitLab Values

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COLLABORATION COLLABORATION Source: https://imgur.com/a/34cLIBd

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COLLABORATION COLLABORATION

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COLLABORATION COLLABORATION not consensus

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COLLABORATION COLLABORATION not consensus recognize when others are needed

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COLLABORATION COLLABORATION not consensus recognize when others are needed working well with others

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COLLABORATION COLLABORATION not consensus recognize when others are needed working well with others be kind, assume positive intent, blameless problem solving

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COLLABORATION COLLABORATION not consensus recognize when others are needed working well with others be kind, assume positive intent, blameless problem solving letting others take the lead / having short toes

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DECISION MAKING DECISION MAKING

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DECISION MAKING DECISION MAKING Make an initial open proposal. Smallest change possible.

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DECISION MAKING DECISION MAKING Make an initial open proposal. Smallest change possible. Ask and receive feedback.

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DECISION MAKING DECISION MAKING Make an initial open proposal. Smallest change possible. Ask and receive feedback. Address feedback as needed.

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DECISION MAKING DECISION MAKING Make an initial open proposal. Smallest change possible. Ask and receive feedback. Address feedback as needed. Make a revised proposal.

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DECISION MAKING DECISION MAKING Make an initial open proposal. Smallest change possible. Ask and receive feedback. Address feedback as needed. Make a revised proposal. Responsible individual makes a decision.

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RESULTS RESULTS Source: https://imgur.com/a/VpkLI

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RESULTS RESULTS

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RESULTS RESULTS Taking responsibility

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RESULTS RESULTS Taking responsibility Use numbers responsibly

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RESULTS RESULTS Taking responsibility Use numbers responsibly Bias for action

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RESULTS RESULTS Taking responsibility Use numbers responsibly Bias for action Accept uncertainty, and the possibility of failure

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EFFICIENCY EFFICIENCY Victor. (2013). Puf n shing. Flickr. https:// ic.kr/p/fr4oHc CC BY-NC-ND 2.0

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EFFICIENCY EFFICIENCY

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EFFICIENCY EFFICIENCY Global optimization

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EFFICIENCY EFFICIENCY Global optimization Make the smallest change you can

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EFFICIENCY EFFICIENCY Global optimization Make the smallest change you can Write things down

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DIVERSITY & INCLUSION DIVERSITY & INCLUSION Source: https://imgur.com/a/XKtnH

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DIVERSITY & INCLUSION DIVERSITY & INCLUSION

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DIVERSITY & INCLUSION DIVERSITY & INCLUSION Assign a buddy/mentor

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DIVERSITY & INCLUSION DIVERSITY & INCLUSION Assign a buddy/mentor Build a safe environment

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DIVERSITY & INCLUSION DIVERSITY & INCLUSION Assign a buddy/mentor Build a safe environment Unconscious bias

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ITERATION ITERATION Source: https://imgur.com/a/XKtnH

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ITERATION ITERATION

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ITERATION ITERATION Don’t wait

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ITERATION ITERATION Don’t wait About improvement

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TRANSPARENCY TRANSPARENCY Alias 0591. (2014). Greta Oto (wings open). Flickr. https:// ic.kr/p/oX5dWf CC BY 2.0

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TRANSPARENCY TRANSPARENCY

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TRANSPARENCY TRANSPARENCY Directness

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TRANSPARENCY TRANSPARENCY Directness Single source of truth

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TRANSPARENCY TRANSPARENCY Directness Single source of truth Public by default

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TRANSPARENCY TRANSPARENCY Directness Single source of truth Public by default

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TAKE AWAYS TAKE AWAYS

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POSITIVE REINFORCEMENT POSITIVE REINFORCEMENT

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POSITIVE REINFORCEMENT POSITIVE REINFORCEMENT Lead by example

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POSITIVE REINFORCEMENT POSITIVE REINFORCEMENT Lead by example Reward signi cant contributions

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POSITIVE REINFORCEMENT POSITIVE REINFORCEMENT Lead by example Reward signi cant contributions Say thank you

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TRUST TRUST Example: Matzler, Kurt & Renzl, Birgit. (2006). The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty. Total Quality Management and Business Excellence. 17. 1261-1271. 10.1080/14783360600753653.