N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a D R a c Da 3 F a , 19 Ma c 2021 Ca ioned b : Hila Cadd 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 75 he e ea ch and e ing. So a final ho gh i h o i beha io change i ha d, and i ake ime. B if e nde and eo le and c ea e info med none hele and c ea e an enabling en i onmen e can infl ence ac ion . And if o an o lea n mo e abo ha e do a he iDE Inno a ion Lab feel f ee o follo on ocial media. Of co e, if o an o connec i h me and ha e mo e e ion and ha e did, I'm al a ha o cha , ha e feedback di c ion . Ha e o done ome hing imila , ha a o oce like? I'm al a ha o di c idea and ha e, b ain o m a o nd diffe en ol ion . Thank o o m ch. STEVE BATY: Thank o e m ch Sahe . Tha a a eall in e e ing ca e d . SAHER ZAFAR: Thank o . STEVE BATY: Yo ne e en e i Je Nichol , Je i a manage a A Clo d G and e'll be alking abo ho o engage i h akeholde h o gho he de ign jo ne , h o gho he lea n jo ne . Hi Je . JESS NICHOLS: Ho ' i going? STEVE BATY: Ve ell. Thank o . If o a e ead , ake i a a . JESS NICHOLS: Pe fec . Le me ge i . I ho e e e bod i ha ing an a e ome da and i all ead o ea l nch. Am I ho ing he igh lide? STEVE BATY: Yo e e n il a momen ago and hen i ' clo ed again. 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 76 JESS NICHOLS: Le me again: Hi e e bod , hank o o m ch fo o ime oda . Fi l , I o ld like o ackno ledge he adi ional c odian of he land e' e mee ing on ac o A alia oda and a m e ec o all elde , a e en and eme ging. Fo ho e I ha en' me m name i Je Nichol and I' e been e ea ching eo le a a ali a i e e ea che fo he la decade. Th o gho m ca ee I' e led e ea ch a T i e , Deloi e' , and A Clo d G . I di co e ed one of he mo com lica ed a abo being a e ea che i c ea ing im ac i h o o k. Ho e e , c ea i e im ac doe n' ha en hen o ha e a e o o a e en a ion. I ha en m ch ea lie in he e ea ch oce . Toda I'll be ha ing abo ho o c ea e an im ac and con ide a ion o make e ha o ' e cce f l a an age of o e ea ch. B fi a o . Well, le of a o , mo e of a big ca ee c e . So af e man ea in con l ing, I an i ioned o con l ing in e i ode bedded ech eem. Wo king in con l ing a g ea b once o fini hed on a ojec o mo ed o he ne one. Yo ' e no nece a il acco n able fo making e ha o o k ha an im ac . Ho e e in an embedded e eam o ' e a ne ing i h de igne and akeholde . Yo ' e j a acco n able fo making e e ha o o k ha an im ac on he eam. A I j joined hi com an and hei eam a hei fi e ea che , I a la ing he foc on doing a eall good job on m fi ojec . Iden if ho o im o e efficienc of o in e nal o e a ion eam, I go o o k, I di a ea ed in o m e ea ch hole o ge a done. I in e ie ed a n mbe of eo le, did n he i , e en o ked o an if 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 77 hich a ome hing I had ne e done befo e. I fel like I had i in he bag. Well, I did no ha e i in he bag. Some of he hing I nco e ed e e HR and o en ial leade hi i e . The leade hi eam a conce ned abo ome of m in igh . So al ho gh i a a c e , i a obabl one of he mo g ea e lea ning o o ni ie I' e had in m ca ee o da e. F ndamen all I lea ned ha e ea ch, e eciall in embedded eam i a a ne and al ho gh i ' inc edibl em ing, o can' do e ea ch in a black bo , o can' hide b o elf and do he e ea ch i ho elling ni ha o ' e o king on. If I had aken m eam along he jo ne , I o ld-be able o iden if ha m PM co n e a had ne e o ked i h e ea che befo e and obabl needed o ha e mo e e ec a ion abo he oce and he e ea ch o . I o ld ha e een ho e legal and HR ed flag m ch oone . So he o ld ha e been able o ac ion hem. So al ho gh a e ea che e an o ha e he e d o he mike momen he nkno n can be ncomfo able, e eciall fo eam and akeholde . Thi can lead o nega i e eac ion fo o eam o if i ' ome hing he ha en' hea d befo e. A he end of he da he e ho ld be no i e in e ea ch. Im ac f om e ea ch co f om alignmen and ha ing a ha ed nde anding i h o eam. B he ime o a e ha ing o finding o eam ho ld kno ha he o come and ecommenda ion a e f om o e ea ch and e en Be be e , he ho ld ha e con ib ed o hem oo. Wha e ac l i e ea ch im ac ? I hink man e ea che ggle i h a ic la ing im ac of ha o k. So, fo e am le, like enginee ha e hei code, de igne ha e hei de ign , and od c manage ha e la nched od c . B beca e e ea ch i o in e o en in o all of ho e deci ion e don' ha e ome hing e can di ec l oin o. Beca e of hi e a e ea che need o be able o define, o n and a ic la e o im ac o 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 78 o he eam o he can ee ho he o k ha been inco o a ed in o hei deci ion . I belie e he e a e o e of im ac o can inco o a e in o o e ea ch jo ne . So di ec im ac ing i hen he e i a di ec link be een he o k o ha e done and ome o of change in ei he a od c o a de ign deci ion o a link o a b ine o come ch a a me ic lif . Yo ' e mo e likel o be able o find angible im ac in o o k hen he e i mo e of a an i able im ac . B o 'll find ha he one hing ha all of he e ha e in common i ha he e i a clea ol ion o o come f om he e ea ch. So, fo e am le, hen o ' e doing abili e o can iden if if o ' e able o com le e a ce ain a k and if he ' e nable o hen o can da e he de ign, e i and ee if he can ac all can no . When e ea che a e ing o ea l did he im ac of ha o k he ima il hink abo he angible im ac b indi ec im ac i al o a im o an . I i an e lici link be een he o k o ha e done and he final od c o b ine o come. I ha im ac deci ion , o ill gene all fine mo e ali a i e e ea ch i going o fall in o hi ace. The one hing ha he e ha e in common he ' e no a ocia ed i h an e lici od c change o he e i mo e of an em ha i on he long game b infl encing o eam o le e age a e ea ch finding. Fo e am le, if o ' e nning a fo nda ion o iece of e ea ch o hel define he de i able of a od c a eg he e ma ill be o en e ion a o nd fea ibili o iable ha ma end changing he final e l of he in igh o ha e c ea ed o ld ha e infl enced a la ge a of ha od c a eg . Ho e e , ega dle of he he o ' e looking fo di ec o indi ec im ac i h o e ea ch o need o be oac i e abo defining ha o an o im ac . Yo need o be clea abo ha e ea ch o ' e 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 79 doing, h and he e hi e ea ch ill be ed in o he a of he de elo men life c cle and if o ' e no eall clea on he e hing o obabl ho ldn' be doing e ea ch in he fi lace. I ' likel ha o e ea ch on' be ed and on' ha e an im ac . So hen e' e hinking abo declining he im ac and o come of o e ea ch e a b ine lan a m ch a o can. I make i m ch ea ie o f ame o e ea ch and e ion in a a ha can hel d i e a ha ed nde anding i h o eam beca e f ndamen all a omeone ha o k a a b ine , o an o align o o come o ha o b ine an o achie e. The e a e of en ha ed ac o eam in an o gani a ion. The a o de e mine ha b ine o come o foc on i o iden if ha ' im o an o o akeholde and leade hi eam . Think ha e i a a mini em a h ojec . Wha ' kee ing hem a nigh ? Wha ' hei goal ? Ho can he look good in f on of hei o n bo e ? O gani a ion , KPI , com an goal o oad ma he ' e o king o a d . And if o ' e nable o find an of he e hing o hel g ide o e ea ch, hen he e a e al a e e g een o come ha e e com an i looking o im o e. B once o ' e iden ified he b ine o come o hink o ld be im ac f l o o k o a d o ill obabl di co e he e a e o en e ion in a of all of he e o come . Like he need o do e ea ch o inc ea e he confidence in he o k he ' e doing o hei goal . Hmm. Yo can al a ho he al e of e ea ch b a ic la ing ho o ' e mi iga ing b ine i k b inc ea ing he confidence in he deci ion o eam i making. So ie he b ine o come ha he ' e o king o a d . Ho e e , i ' no j a im le a finding a b ine objec i e, nning e ea ch and c ea ing an o come. One le el o con ide i he 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 80 le el of ma i a o nd e ea ch in o o gani a ion. O gani a ion ha ha e a lo e le el of ma i obabl don' ha e an abili of all he e ea che o he e. Wha hi mean i he 'll obabl ha e mo e e ec a ion a o nd e ea ch ha ing a di ec im ac on he o k ha he ' e doing, o obabl an o lead mo e o a d e al a i e e ea ch o hel hem nde and he al e of he e ea ch ac i i ie . On he fli ide, o gani a ion ha ha e a high le el of ma i ill be able o ecogni e of im ac of e ea ch can be f ome ime and ha e ea ch ill no al a ha e a angible o come. Thi mean o can foc mo e on infl encing eam i h o come. So a e hink h o gh ho o ' e going o c ea e im ac i h o e ea ch. I ' im o an o balance hi i h ma i . Fo e am le, if o ' e o king i h a lo ma i o gani a ion ho obabl hink of e ea che nning a abili e hich i ome hing I' e e e ienced in he a hen in e ing ome hing like job o be done, obabl on' e fa e i h hem, he on' nde and ho o a l i o hei o k, o i on' be ed. None, he e lea n o come a en' a of he deci ion-making oce . P h, he e e ea ch o come ha e o be old in o a eam. P ll, he e eam a e ac i el eeking e ea ch o come . And a allel, he e e ea ch o come become a a allel be een he eam. Le ' di e in o he e age . A he fi age hen he e i n' an ma i he e' mo likel no going o be an e ea ch ha ening, b o ma ee a k of lea n h o gho he o gani a ion. Peo le ma be doing ome e ea ch he e and he e b i ' no going o be called e ea ch. Yo ma find e ea ch i a of he ole , o de igne o od c manage a e obabl e on ible fo nning hei o n e ea ch. If e ea ch i being n i ' obabl ac ical and e oo l e ec ed and hi i n' beca e he e' an bad in en behind hi , b 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 81 he e i n' an confidence o cla i in o ho o e ea ch effec i el . The ma ha e hi ed con l an o con ac o in he a b he o ld no ha e o come beca e he ba ie change i oo high and he e' no o ne hi o mo e fo a d . So if o ' e looking o c ea e im ac in lea n a an o gani a ion i ho an e ea ch ma i i need o be da a and j o ing ha e ea ch can be ef l. Thi can be h o gh finding a mall ick in i h di ec im ac . U e o e e ing can be a g ea o o ni he e. P o iding g idance and i o o he al ead , ch a gge ion o ge ing an im ac f om o e ea ch da a, o c ea ing a ne hi i h o he e ea ch eam . Info ma ion eam can be an hing ha ' ca ing info ma ion o da a f om c ome , like c ome o , anal ic , da a cience ma ke ing o e en ale and he 'll mo likel ha e in igh o da a ha o can ha e i h o o n eam. A hi ne age, h, e ea ch i ha ening b he o come a en' a of he od c deci ion-making oce . Yo can e ec ha e ea ch e ion a e of en e ea ed beca e e io e ea ch i no being le e aged, of en ime hi i beca e eo le don' kno he e o look, o i ' in e o en in o o he da a. Re ea che a en' on he oom he e i ha en , ha I mean b i , an deci ion ha ma ha e an im ac on e ea ch. The e ill al o be a limi ed nde anding o a m ion a o nd e ea ch. So o c ea e im ac fo eam ha ill need fo old on he al e of e ea ch, o need o foc on ini ia i e ha i hel h he i ibili of e ea ch in an o gani a ion. Some e am le of hi o ld be o find ad oca e in o eam o o gani a ion. Al ho gh he e ma be eo le ho don' nde and e ea ch in o eam, of en ime he e ill be eo le a iona e abo e ea ch. B gi ing he eo le he ool o e ea ch mo e effec i el . Vi ali e o e ea ch o come . Peo le ho 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 82 don' in e in e ea ch a e no going o ead 20 age e o . Yo ma an o con ide hing like ideo , da a i ali a ion . Then finall , deck he do ac o info ma ion and info ma ion o ce o hel o eam o nde and ho i ha ened o in igh . A he ll age, eam ac all an e ea ch and ill look o find e ea ch in fac he can le e age, and al ho gh he in en i he e, of en ime e ea ch i n' f ll e a cce beca e he e' ack call e e fo e ea ch alida ing ecific od c need . So, fo e am le, I once had omeone come o me and a he , I an ed o nde and e ' ain oin b I an o end a e . Re ea ch i bo n in o deci ion-making b i ' of en oo la e in he de elo men life c cle. Thi migh be ha ening af e de ign a e done o af e enginee i ha ening. Re ea che ma al o be ad hoc nning hei o n e ea ch. Yo ma commonl ee o eam b a con e a ion he ' e had i h he c ome a ing oh, o-and- o a hi , o e ho ld b ild hi . Yo can ell hi ha ha ened o me befo e, e eciall hen ha c ome i a high e en e c ome fo he com an ? Peo le a e of en doing hei o n e ea ch in ilo . To c ea e im ac in he e eam o need o hel eam connec and ha e a ha ed nde anding. Thi can be h o gh c ea ing ha ed nde anding a efac ch a e ona , e need o jell ma . And he e' bon oin if hi aline back o o o iginal objec i e. Hel b ild a ha ed nde anding of ha o gani a ion do and obabl mo e im o an l don' ac all kno . And finall , ed ca ion and g idance h o gh he e ea ch oce , o eam ac all ha e a be e idea of he igh ime o b ing in e ea ch and hel eam hink mo e a egic abo hei e ea ch a ell. A he final age a allel, e ea ch ha been hed in o eam b al o lled b a a e . Re ea ch ha f ndamen all become an e al 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 83 a ne in he deci ion-making oce . And o en in o he c i ical a of deci ion-making fo od c . Yo ill al o ee oac i e iden ifica ion, bo h a egic and ac ical b eam . Reall allo ing he a o ia e ime o n e ea ch effec i el i ho e ce i e ime e e fo deli e . Yo ill find ha he e ea ch oce , e ea ch and ooling a e m ch ea ie o find. Yo can ha e a lo mo e confidence ha e ea ch i being n effec i el i ho a lo of o e igh . A hi age, o an o make e ha o ' e emo ing oadblock and bo leneck fo e ea ch, o c ea ing im ac i mo e a o nd c ea ing efficienc . Being one e ahead in fo nda ional o o ni ie o o can en e ha i ha he abili o infl ence ho e deci ion , and hen iden if oce and e ea ch o e a ion im o emen b looking fo o o ni ie o inc ea e he efficiencie in a ea ha a e ail. Yo migh an o hink abo kno ledge managemen he e. So ba ed on hi model he f he along o ge o gene all ha e mo e in ol emen f om akeholde in he lea n oce . If e hink back o o no i e inci le e can iden if o o ni ie o ge eam in ol ed in he e ea ch life c cle. If o o do ome hing oo ad anced o on' of a binding engagemen i h e ea ch. Again, I o ld no a me he e' malice in hi , b hone l he ill no nde and and h i ho ld be con ide ed o io i i ed in hei o n o k. A e go o a e he he ma i le el e can a k fo in ol emen f om eam . Think of he ne fe lide a b ilding block on each o he a he han an ei he o a oach. Befo e e ea ch ojec , o hi i hen o ' e iden if ing he e ea ch need and lanning fo he e ea ch. Yo an o be able o e he cene and b ild an nde anding fo ha e ea ch o ' e nning and h . If o ' e a he none age I o ld f ame i mo e a a mode 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 84 he e o ' e gi ing i ibili , b no eall hing fo i o d i ing fo an hing f he han ha . Yo e'll an o enco age ha c io i and in e e ha co ld lead o ele an in igh f om o eam. Wi h h, al ho gh o ' e mo likel cham ioning, o can a o ha e mo e abo he e ea ch oce i h o eam. Yo migh an o con ide ac i i ie like hel ing hem o k i h o o define he e ea ch e ion o de e mining hich a ici an o ec i . Yo 'll mo e likel be b ilding onge collabo a ion, o o ' e able o a o king mo e clo el oge he . Po en iall a ne ing i h od c manage and de igne . And a he a allel age o ' e f ll embedded in o he life c cle. Yo can di ide and con e oge he . D ing e ea ch ojec , i ' im o an o make e ha o ' e ha ing and gi ing i ibili o he o k ha o ' e doing and make e ha o eam a e being aken on ha e ea ch jo ne . In he ea l ha e o obabl a en' going o be ge ing man eam membe in e e ed in a e ion beca e again he ' e no going o nde and he al e of a ending. D ing he none and h ha e I o ld o aim o info m a m ch a o o ibl can. In i e ho e in e e ed b manage o o n e ec a ion on he le el of a end Abo igine o ge a e ea ch e ion . I fo nd ing a channel o o k o lo d can be eall good o ho e in e e ed. I ' a g ea a o gi e i ibili o o o k i ho oo m ch o e head. A he la e age once o eam a e mo e engaged i h e ea ch o 'll find o ha e con i en a endance a e ion . So hi i he e o can a a king fo mo e ac i e a ici a ion. Fo e am le, if I'm ge ing akeholde i ing no e , fi l beca e i kee hem engaged b i hel o nde and he a ea ha o akeholde a e io i i ing in hei e ion. I can be a g ea o o ni o a colla e a ing on he e ea ch jo ne . 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 85 Af e fini hing a e ea ch ojec , hi i he e o an o make e ha o ' e e ing o elf o ca e ha im ac . A he ea lie age of ma i o an ed o be mo e a ge ed o ho ho o ha e he kno ledge ga ha eam and indi id al ha e i h e ea ch. Remembe , he hole oin of he e ea lie ha e i o find he e ea ch ad oca e in o eam. And hi migh be h o gh a eall im le in igh ha an ad oca e can ha e i h hei o n eam. In he la e age mo e acce ibili and e ea ch o o he ojec . Yo can a me a he e age o ha e mo e eo le le e age fo hei o n o k, o o can foc le on elling he in igh b making e ha he igh in igh a e being a lied o he igh ojec . So e ea ch engagemen can mean man hing b a he end of he da he e i n' a one- i e-fi -all a oach. Yo need o be able o con ide hing like he le el of e ea ch ma i and ha o hink he be lace a e o engage h o gh he life c cle. Yo need o make e ha o ' e mee ing hem he e he a e on hei o n e ea ch jo ne o he can nde and he al e of e ea ch and ee he al e hi f e in e men . In a ing ha , he e a e ome hing o can do ha can be gene all a lied ac o diffe en le el of e ea ch ma i , all i h he len of ed cing he le el of i e h o gho o e ea ch ojec . Fi l , o elf in o eam' hoe , ha do he an and h ho ld he ca e? Thi i a g ea em a h e e ci e o nde and ha i d i ing o eam and ell o e ea ch e e ience o ma ch ha ' im o an o hem. Fo e am le, if o kno ha he ' e ge ing e e on mee ing , find o o ni ie o ha e ele an da a oin h o gh he oce ha o ld make hem look good in f on of hei o n bo e . Secondl , ake he lid off he e ea ch bo . I ' im o an o be an a en abo he 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 86 oce e and effo i ake o do e ea ch e eciall if o eam ha en' o ked i h e ea che befo e. The ma no nde and h i ake ime o do e ea ch and h o can' ha e e l i hin a eek of o a ing a ojec . The ame a ha o an o b ild em a h fo o he , o an o he o b ild em a h fo o he and he challenge . The good, he bad and he gl . Taking o eam on he jo ne , e eciall hen he e' b m can hel hem nde and o e ea ch oce , b can gi e hem o o ni ie o hel o i h e ea ch a ell. Fo e am le, if o ' e ha ing challenge i h ec i ing, ma be o akeholde a e a a e of o he channel ha o co ld o en iall a in o. Thi i obabl he mo ncomfo able e ea ch, ha ing befo e o f ll a ic la ed o in igh . Ho e e o ' e o king a a eam, no an indi id al e ea che . I ' im o an ha o o king o lo d and inkling ha o ' e lea ning he e e o can, e en if i ' no f ll ba ed. Thi i g ea o a nde anding ha e ona e and doe n' e ona e i h o eam. Thi can hel o . Fo e am le, I a on a ojec he e one of he e finding a a o nd he e cei ed acc ac of da a on a la fo m. In alking i h an enginee di ec o , he flagged ha he o d acc a e a a flag o d. Wha hi mean ha I co ld do a ef ame hi finding in a a o ill f ndamen all ha e ha co e in igh b o ld no com le el de ail m e en a ion. Addi ionall , make in igh dige I belie e and ea o ac ion. So ome eal alk. Yo ha e o be comfo able ha no-one o ide of he e ea ch i obabl going o ead o e ea ch e o . The main hing ha akeholde ca e abo f om o e ea ch and i going o be nde anding ha ac ion ho ld I ake. In igh ho ld be a ic la ed in a a ha ' ea o nde and, ele an o o eam b acc a e o he e ea ch o come. One a oach i o e ind c i e ea oning o 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 87 ha e o in igh and o come a he a of hen o ' e doing o e o o o akeholde no ha o e ec in he e of o e ea ch. The o he hing o can con ide i an a omic in igh a oach, he e each in igh i di c e e in i elf. If o don' ha e a high le el of ma i i can be ha d fo o o ge akeholde o con aining he a he o k i h e ea ch. Yo need o be able o make e ha o can clea l de ign. Tha define ... al o ed a ell. Finall , make momen ha ma e o o eam. Fo ho e engaging in e ea ch, ei he di ec l b a ending a e ion o indi ec , he e ill al a be a ligh b lb mo e, all an in igh o a da a oin . Ha ing o eam a end e ea ch e ion and hea ing di ec l f om o c ome i inc edibl ef l and im o an . The e momen can be ome hing ha a c ome ha e o i change hei a of hing billion a od c . Beca e f ndamen all o ha e o ge o akeholde o ca e abo e ea ch o o ' e able o c ea e im ac . E e one i going o ha e diffe en io i ie , e e one' al ead e b , o i ' all abo finding he igh combina ion of elemen o e onali e he a o make e o e ea ch ill e ona e i h o eam. On he fli ide if o ' e a a high le el of e ea ch in o o gani a ion, o ' e mo likel going o ha e mo e demand fo e ea ch. I ' a e o gh challenge o ha e. So ho do o choo e hich e ea ch ojec ion o o k on. I kno hi i going o o nd e ob io , b a e ea che ho ld onl o k on he mo im ac f l e ea ch ojec a ailable in hei o gani a ion. I can be ea ie and m ch mo e comfo able o o k on he malle o mo e ac ical e ea ch ojec , b if o ' e no o king in e ice of o goal , o can ge bogged do n in he e mall a k . Ho do o choo e hich ojec o n? I'm e man of o ha e o ked i h im o an ma i e befo e. The challenge ill hink mo e ea che hink hei ojec i im o an . Infl ence i e 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 88 aigh fo a d. Ho m ch i hi going o im ac od c a eg o OKR . Fo ambig i ho m ch o ho li le cla i i he e in he od c ace. Yo a e going o be able o c ea e mo e im ac c ea ing cla i f om f ine . I o ld io i i e ambig i hen de e mining hich ojec o d i e m elf. Mo likel he e ill be mo e on he fo nda ional ide b i hel o o o k he e he e i he mo need fo e ea ch cla i o mo e fo a d. The lo e infl ence ojec , he e a e g ea o o ni ie o hel clo e kno ledge ga ac o he o gani a ion. The e e of ojec obabl al o need an a e men o de e mine he he he e' a a o con olida e hem. On he fli ide, if he e' a ojec ha ha lo ambig i ie o b i no infl en ial i ill obabl no be o h nning. I migh be o h con ide ing if e ea ch e ion can be an e ed b e i ing kno ledge, da a o inco o a ed in o e i ing e ea ch ini ia i e . Al ho gh i ma feel co n e -in i i e o be o en o hel ing e e one, i ' im o an o... o king on lo e infl ence o aigh fo a d ojec can dil e o abili o c ea e a ne oin of ie o hel d i e c ome cen ic change in o eam. Unde anding he le el of infl ence and ambig i i h e ea ch ojec , he e a e obabl a fe o he . Fi l , he co e of he e ea ch ojec ho ld be c al clea i h a li le ambig i a ell. Thi ill hel o colleag e feel mo e confiden ha he e ea ch o come ill o kno ledge ga ha he ha e and make e o and o colleag e ha e a g ea e nde anding of he ojec . Secondl , o ha e an o e fea ible ime line fo hi e ea ch. The ime line ho ld be ome hing like 120i h e , no oo acc a e of he ime line ha o o ld e ec if a e ea che a o n he ojec hem el e . Mo likel o akeholde ill no io i i e e ea ch in he ame a o do, e eciall if he ha e o he commi men o io i ie . The ill ee 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 89 e ea ch a nice o ha e a he han ing in he igo and effo ha o o ld do. Again he e i n' bad en behind hi b again he obabl don' nde and ho long ome e ea ch e ake. Fo e am le, I' e been o king in e ea ch fo a hile and o hen I do m io i ie and m li , m eam a e i e had a I'll b ffe o a mon h j fo a ici an ec i men and e en mo e i ed hen I ac all need all of ha ime j o ec i . Ho e e , o an o make e he ' e cce f ll able n he e ea ch, b e ending he ime line o can gi e hem he b ea hing oom o mee an b oade dead line he ma ha e, i ho ha ing a nega i e e e ience o ime c nch o a d he end of he ojec . Addi ionall ojec ha b ild on e i ing kno ledge can be ef l o delega e. Thi can na o he o e all co e of ha need o be e ea ched. Thi can be ind . Ba icall hi hel o ide a lo mo e cla i o ha need o be e ea ched hile al o... finall o need o make e ha he ojec can be e fo cce i h limi ed g idance f om o o o he e ea che . Le hem fail fo a d. Fo o colleag e ha a e nning hei o n e ea ch ojec fo he fi ime, i ' obabl be o ela i el aigh fo a d me hodologie , a he han mo e com le me hodologie . Tem la e can be a good o o ni he e o o ide no g idance o a eam if needed. The o he co n e in i i e hing o con ide i o need o lea n o a no. Thi i ano he a o an o e en he dil ion of he im ac in o e ea ch. Like, don' ge me ong, I'm no gge ing o go in o mee ing on a Monda and o eel kno hen e e one a he ha e a e ea ch o o ni . A lea o nde and mo e he he he lea n ho ld be done o no , he he i ' o o omebod el e nning he lea n. The fi ime o con ide no i hen o don' hink a ojec ill be cce f l. Thi can be ba ed on an hing like he co e, ime line 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 90 o a ici an . I ' of en be o be f on . Again, i ' be e o ha e no in igh han bad in igh . If o don' an o o igh a no o omeone, o obabl an o o k i h o eam on nde anding ha ade-off o can make. Thi co ld be ed cing he co e, inc ea ing he ime line, ha ing mo e fle ibili on a ici an . The ne ime o con ide no i hen he e' al ead a lo of e i ing kno ledge a o nd he o ic. Some ime i ' beca e o colleag e i n' a a e of e ea ch. Some ime beca e e i ing lea n doe n' f ll co e he e ion omeone ha . In he e ca e , o enco age o colleag e o look a he e io e ea ch and come back i h mo e ecific e ea ch e ion ba ed on he da a and e ea ch e ie ed. In ome ca e o ma fine he no longe need o do he e ea ch beca e hei e ion ha e been an e ed b ha e al ead kno . The la ime o con ide no i hen he e' al ead a high le el of confidence in he o ic o o come. F om m e e ience, man ojec manage o de igne an o ha e 100% confidence befo e he la nch i . Reali icall hi i im o ible. Yo can do all of he e ea ch, e all of he hing and he e can ill be an ne ec ed o come. If o eam i coming o o an ing o alida e ome hing, chance a e ha he obabl al ead ha e a ela i el high le el of confidence ha he ' e doing and ing ome hing in f on of c ome i mo e he e o check he bo . Re ea ch ho ld no be he e o check he bo and i limi he amo n of im ac e can ha e in an o gani a ion . In he e ca e I eall enco age m eam o m g and n i h ha he ha e beca e o ' e going o lea n a lo mo e f om a li e od c han an inc emen al inc ea e f om an nde anding f om e ea ch. E e one ha n e ea ch ho ld be cce f l and c ea e im ac . E en if i ' no o nning he e ea ch i elf, each o o ni 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 91 fo e ea ch i an o o ni o c ea e im ac . The mo e eo le in o o gani a ion ha ha e a o i i e e l , he mo e likel he a e o inc ea e o o e all e ea ch ma i . F ndamen all c ea ing e ea ch im ac i going o ake ime and effo and ill ne e be ome hing ha ' e e l o e . Some ime o 'll ake o e fo a d, ome da a e back, b he mo e ha o e e e e he mo e benefi o 'll be able o eali e. Some ime eeing ho e benefi i going o ake ime and i can be di co aging if o ' e no eeing change o im ac a fa a o ho ed. In m ca ee he e' been len of ime I o ked on ojec no o ee he im ac n il a ea af e I o ked on ome hing, o o need o celeb a e e e mall e fo a d. Someone a ked o abo e ea ch, omeone efe enced o , i i defini el ime o celeb a e. E en hen o ake ho e e back, hink of hem a lea ning o o ni ie , no fail e . The ime I' e lea ned he mo a e hen I' e made mi ake . I enco age o o e and lea n. Yo ha e o gi e o elf e mi ion o fail. Yo ea in o o lea n. Beca e c ea ing im ac h o gh e ea ch i a ma a hon, i ' no a in . I ' an inc edibl ha d e e ience ha e i e o o ha e g i and e ilience b o 'll be o g a e o ' e aken ho e fi e . So o mma i e ha I' e ha ed oda , fi l he e ho ld be no i e in e ea ch, ho he im ac of o e ea ch b mi iga ing b ine i k. Mee o eam he e he a e on hei o n e ea ch jo ne , make o akeholde ca e abo e ea ch and c ea ing e ea ch im ac i a ma a hon no a in . And o clo e, I j an ed o ha e hi onde f l o e b Benjamin F anklin: ( ead ). Thank o o m ch fo o ime oda e e bod , I ho e o lea ned ome hing ne and looking fo a d o he e of he confe ence.