Jess Nichols - Creating Impact through the Research Journey - Transcript

These days, researchers can’t share a report or presentation and expect their research to have an impact within teams. Researchers need to make sure that they’re able to take their teams along the journey of research to help their colleagues understand and get buy-in for research outcomes. However, this can be challenging when teams don’t understand or value research, or when the researchers’ outputs are misaligned to business objectives.

During this presentation, Jess will share how to identify the research maturity of your team to help maximize the success of bringing your team on the research journey to create impactful research outcomes. She will also share practical tips on when and how to empower your teams to lead their own research.

Transcript

1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a D R a c Da 3 F a , 19 Ma c 2021 Ca ioned b : Hila Cadd
2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 75 he e ea ch and e ing. So a final ho gh i h o i beha io change i ha d, and i ake ime. B if e nde and eo le and c ea e info med none hele and c ea e an enabling en i onmen e can infl ence ac ion . And if o an o lea n mo e abo ha e do a he iDE Inno a ion Lab feel f ee o follo on ocial media. Of co e, if o an o connec i h me and ha e mo e e ion and ha e did, I'm al a ha o cha , ha e feedback di c ion . Ha e o done ome hing imila , ha a o oce like? I'm al a ha o di c idea and ha e, b ain o m a o nd diffe en ol ion . Thank o o m ch. STEVE BATY: Thank o e m ch Sahe . Tha a a eall in e e ing ca e d . SAHER ZAFAR: Thank o . STEVE BATY: Yo ne e en e i Je Nichol , Je i a manage a A Clo d G and e'll be alking abo ho o engage i h akeholde h o gho he de ign jo ne , h o gho he lea n jo ne . Hi Je . JESS NICHOLS: Ho ' i going? STEVE BATY: Ve ell. Thank o . If o a e ead , ake i a a . JESS NICHOLS: Pe fec . Le me ge i . I ho e e e bod i ha ing an a e ome da and i all ead o ea l nch. Am I ho ing he igh lide? STEVE BATY: Yo e e n il a momen ago and hen i ' clo ed again.
3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 76 JESS NICHOLS: Le me again: Hi e e bod , hank o o m ch fo o ime oda . Fi l , I o ld like o ackno ledge he adi ional c odian of he land e' e mee ing on ac o A alia oda and a m e ec o all elde , a e en and eme ging. Fo ho e I ha en' me m name i Je Nichol and I' e been e ea ching eo le a a ali a i e e ea che fo he la decade. Th o gho m ca ee I' e led e ea ch a T i e , Deloi e' , and A Clo d G . I di co e ed one of he mo com lica ed a abo being a e ea che i c ea ing im ac i h o o k. Ho e e , c ea i e im ac doe n' ha en hen o ha e a e o o a e en a ion. I ha en m ch ea lie in he e ea ch oce . Toda I'll be ha ing abo ho o c ea e an im ac and con ide a ion o make e ha o ' e cce f l a an age of o e ea ch. B fi a o . Well, le of a o , mo e of a big ca ee c e . So af e man ea in con l ing, I an i ioned o con l ing in e i ode bedded ech eem. Wo king in con l ing a g ea b once o fini hed on a ojec o mo ed o he ne one. Yo ' e no nece a il acco n able fo making e ha o o k ha an im ac . Ho e e in an embedded e eam o ' e a ne ing i h de igne and akeholde . Yo ' e j a acco n able fo making e e ha o o k ha an im ac on he eam. A I j joined hi com an and hei eam a hei fi e ea che , I a la ing he foc on doing a eall good job on m fi ojec . Iden if ho o im o e efficienc of o in e nal o e a ion eam, I go o o k, I di a ea ed in o m e ea ch hole o ge a done. I in e ie ed a n mbe of eo le, did n he i , e en o ked o an if
4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 77 hich a ome hing I had ne e done befo e. I fel like I had i in he bag. Well, I did no ha e i in he bag. Some of he hing I nco e ed e e HR and o en ial leade hi i e . The leade hi eam a conce ned abo ome of m in igh . So al ho gh i a a c e , i a obabl one of he mo g ea e lea ning o o ni ie I' e had in m ca ee o da e. F ndamen all I lea ned ha e ea ch, e eciall in embedded eam i a a ne and al ho gh i ' inc edibl em ing, o can' do e ea ch in a black bo , o can' hide b o elf and do he e ea ch i ho elling ni ha o ' e o king on. If I had aken m eam along he jo ne , I o ld-be able o iden if ha m PM co n e a had ne e o ked i h e ea che befo e and obabl needed o ha e mo e e ec a ion abo he oce and he e ea ch o . I o ld ha e een ho e legal and HR ed flag m ch oone . So he o ld ha e been able o ac ion hem. So al ho gh a e ea che e an o ha e he e d o he mike momen he nkno n can be ncomfo able, e eciall fo eam and akeholde . Thi can lead o nega i e eac ion fo o eam o if i ' ome hing he ha en' hea d befo e. A he end of he da he e ho ld be no i e in e ea ch. Im ac f om e ea ch co f om alignmen and ha ing a ha ed nde anding i h o eam. B he ime o a e ha ing o finding o eam ho ld kno ha he o come and ecommenda ion a e f om o e ea ch and e en Be be e , he ho ld ha e con ib ed o hem oo. Wha e ac l i e ea ch im ac ? I hink man e ea che ggle i h a ic la ing im ac of ha o k. So, fo e am le, like enginee ha e hei code, de igne ha e hei de ign , and od c manage ha e la nched od c . B beca e e ea ch i o in e o en in o all of ho e deci ion e don' ha e ome hing e can di ec l oin o. Beca e of hi e a e ea che need o be able o define, o n and a ic la e o im ac o
5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 78 o he eam o he can ee ho he o k ha been inco o a ed in o hei deci ion . I belie e he e a e o e of im ac o can inco o a e in o o e ea ch jo ne . So di ec im ac ing i hen he e i a di ec link be een he o k o ha e done and ome o of change in ei he a od c o a de ign deci ion o a link o a b ine o come ch a a me ic lif . Yo ' e mo e likel o be able o find angible im ac in o o k hen he e i mo e of a an i able im ac . B o 'll find ha he one hing ha all of he e ha e in common i ha he e i a clea ol ion o o come f om he e ea ch. So, fo e am le, hen o ' e doing abili e o can iden if if o ' e able o com le e a ce ain a k and if he ' e nable o hen o can da e he de ign, e i and ee if he can ac all can no . When e ea che a e ing o ea l did he im ac of ha o k he ima il hink abo he angible im ac b indi ec im ac i al o a im o an . I i an e lici link be een he o k o ha e done and he final od c o b ine o come. I ha im ac deci ion , o ill gene all fine mo e ali a i e e ea ch i going o fall in o hi ace. The one hing ha he e ha e in common he ' e no a ocia ed i h an e lici od c change o he e i mo e of an em ha i on he long game b infl encing o eam o le e age a e ea ch finding. Fo e am le, if o ' e nning a fo nda ion o iece of e ea ch o hel define he de i able of a od c a eg he e ma ill be o en e ion a o nd fea ibili o iable ha ma end changing he final e l of he in igh o ha e c ea ed o ld ha e infl enced a la ge a of ha od c a eg . Ho e e , ega dle of he he o ' e looking fo di ec o indi ec im ac i h o e ea ch o need o be oac i e abo defining ha o an o im ac . Yo need o be clea abo ha e ea ch o ' e
6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 79 doing, h and he e hi e ea ch ill be ed in o he a of he de elo men life c cle and if o ' e no eall clea on he e hing o obabl ho ldn' be doing e ea ch in he fi lace. I ' likel ha o e ea ch on' be ed and on' ha e an im ac . So hen e' e hinking abo declining he im ac and o come of o e ea ch e a b ine lan a m ch a o can. I make i m ch ea ie o f ame o e ea ch and e ion in a a ha can hel d i e a ha ed nde anding i h o eam beca e f ndamen all a omeone ha o k a a b ine , o an o align o o come o ha o b ine an o achie e. The e a e of en ha ed ac o eam in an o gani a ion. The a o de e mine ha b ine o come o foc on i o iden if ha ' im o an o o akeholde and leade hi eam . Think ha e i a a mini em a h ojec . Wha ' kee ing hem a nigh ? Wha ' hei goal ? Ho can he look good in f on of hei o n bo e ? O gani a ion , KPI , com an goal o oad ma he ' e o king o a d . And if o ' e nable o find an of he e hing o hel g ide o e ea ch, hen he e a e al a e e g een o come ha e e com an i looking o im o e. B once o ' e iden ified he b ine o come o hink o ld be im ac f l o o k o a d o ill obabl di co e he e a e o en e ion in a of all of he e o come . Like he need o do e ea ch o inc ea e he confidence in he o k he ' e doing o hei goal . Hmm. Yo can al a ho he al e of e ea ch b a ic la ing ho o ' e mi iga ing b ine i k b inc ea ing he confidence in he deci ion o eam i making. So ie he b ine o come ha he ' e o king o a d . Ho e e , i ' no j a im le a finding a b ine objec i e, nning e ea ch and c ea ing an o come. One le el o con ide i he
7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 80 le el of ma i a o nd e ea ch in o o gani a ion. O gani a ion ha ha e a lo e le el of ma i obabl don' ha e an abili of all he e ea che o he e. Wha hi mean i he 'll obabl ha e mo e e ec a ion a o nd e ea ch ha ing a di ec im ac on he o k ha he ' e doing, o obabl an o lead mo e o a d e al a i e e ea ch o hel hem nde and he al e of he e ea ch ac i i ie . On he fli ide, o gani a ion ha ha e a high le el of ma i ill be able o ecogni e of im ac of e ea ch can be f ome ime and ha e ea ch ill no al a ha e a angible o come. Thi mean o can foc mo e on infl encing eam i h o come. So a e hink h o gh ho o ' e going o c ea e im ac i h o e ea ch. I ' im o an o balance hi i h ma i . Fo e am le, if o ' e o king i h a lo ma i o gani a ion ho obabl hink of e ea che nning a abili e hich i ome hing I' e e e ienced in he a hen in e ing ome hing like job o be done, obabl on' e fa e i h hem, he on' nde and ho o a l i o hei o k, o i on' be ed. None, he e lea n o come a en' a of he deci ion-making oce . P h, he e e ea ch o come ha e o be old in o a eam. P ll, he e eam a e ac i el eeking e ea ch o come . And a allel, he e e ea ch o come become a a allel be een he eam. Le ' di e in o he e age . A he fi age hen he e i n' an ma i he e' mo likel no going o be an e ea ch ha ening, b o ma ee a k of lea n h o gho he o gani a ion. Peo le ma be doing ome e ea ch he e and he e b i ' no going o be called e ea ch. Yo ma find e ea ch i a of he ole , o de igne o od c manage a e obabl e on ible fo nning hei o n e ea ch. If e ea ch i being n i ' obabl ac ical and e oo l e ec ed and hi i n' beca e he e' an bad in en behind hi , b
8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 81 he e i n' an confidence o cla i in o ho o e ea ch effec i el . The ma ha e hi ed con l an o con ac o in he a b he o ld no ha e o come beca e he ba ie change i oo high and he e' no o ne hi o mo e fo a d . So if o ' e looking o c ea e im ac in lea n a an o gani a ion i ho an e ea ch ma i i need o be da a and j o ing ha e ea ch can be ef l. Thi can be h o gh finding a mall ick in i h di ec im ac . U e o e e ing can be a g ea o o ni he e. P o iding g idance and i o o he al ead , ch a gge ion o ge ing an im ac f om o e ea ch da a, o c ea ing a ne hi i h o he e ea ch eam . Info ma ion eam can be an hing ha ' ca ing info ma ion o da a f om c ome , like c ome o , anal ic , da a cience ma ke ing o e en ale and he 'll mo likel ha e in igh o da a ha o can ha e i h o o n eam. A hi ne age, h, e ea ch i ha ening b he o come a en' a of he od c deci ion-making oce . Yo can e ec ha e ea ch e ion a e of en e ea ed beca e e io e ea ch i no being le e aged, of en ime hi i beca e eo le don' kno he e o look, o i ' in e o en in o o he da a. Re ea che a en' on he oom he e i ha en , ha I mean b i , an deci ion ha ma ha e an im ac on e ea ch. The e ill al o be a limi ed nde anding o a m ion a o nd e ea ch. So o c ea e im ac fo eam ha ill need fo old on he al e of e ea ch, o need o foc on ini ia i e ha i hel h he i ibili of e ea ch in an o gani a ion. Some e am le of hi o ld be o find ad oca e in o eam o o gani a ion. Al ho gh he e ma be eo le ho don' nde and e ea ch in o eam, of en ime he e ill be eo le a iona e abo e ea ch. B gi ing he eo le he ool o e ea ch mo e effec i el . Vi ali e o e ea ch o come . Peo le ho
9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 82 don' in e in e ea ch a e no going o ead 20 age e o . Yo ma an o con ide hing like ideo , da a i ali a ion . Then finall , deck he do ac o info ma ion and info ma ion o ce o hel o eam o nde and ho i ha ened o in igh . A he ll age, eam ac all an e ea ch and ill look o find e ea ch in fac he can le e age, and al ho gh he in en i he e, of en ime e ea ch i n' f ll e a cce beca e he e' ack call e e fo e ea ch alida ing ecific od c need . So, fo e am le, I once had omeone come o me and a he , I an ed o nde and e ' ain oin b I an o end a e . Re ea ch i bo n in o deci ion-making b i ' of en oo la e in he de elo men life c cle. Thi migh be ha ening af e de ign a e done o af e enginee i ha ening. Re ea che ma al o be ad hoc nning hei o n e ea ch. Yo ma commonl ee o eam b a con e a ion he ' e had i h he c ome a ing oh, o-and- o a hi , o e ho ld b ild hi . Yo can ell hi ha ha ened o me befo e, e eciall hen ha c ome i a high e en e c ome fo he com an ? Peo le a e of en doing hei o n e ea ch in ilo . To c ea e im ac in he e eam o need o hel eam connec and ha e a ha ed nde anding. Thi can be h o gh c ea ing ha ed nde anding a efac ch a e ona , e need o jell ma . And he e' bon oin if hi aline back o o o iginal objec i e. Hel b ild a ha ed nde anding of ha o gani a ion do and obabl mo e im o an l don' ac all kno . And finall , ed ca ion and g idance h o gh he e ea ch oce , o eam ac all ha e a be e idea of he igh ime o b ing in e ea ch and hel eam hink mo e a egic abo hei e ea ch a ell. A he final age a allel, e ea ch ha been hed in o eam b al o lled b a a e . Re ea ch ha f ndamen all become an e al
10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 83 a ne in he deci ion-making oce . And o en in o he c i ical a of deci ion-making fo od c . Yo ill al o ee oac i e iden ifica ion, bo h a egic and ac ical b eam . Reall allo ing he a o ia e ime o n e ea ch effec i el i ho e ce i e ime e e fo deli e . Yo ill find ha he e ea ch oce , e ea ch and ooling a e m ch ea ie o find. Yo can ha e a lo mo e confidence ha e ea ch i being n effec i el i ho a lo of o e igh . A hi age, o an o make e ha o ' e emo ing oadblock and bo leneck fo e ea ch, o c ea ing im ac i mo e a o nd c ea ing efficienc . Being one e ahead in fo nda ional o o ni ie o o can en e ha i ha he abili o infl ence ho e deci ion , and hen iden if oce and e ea ch o e a ion im o emen b looking fo o o ni ie o inc ea e he efficiencie in a ea ha a e ail. Yo migh an o hink abo kno ledge managemen he e. So ba ed on hi model he f he along o ge o gene all ha e mo e in ol emen f om akeholde in he lea n oce . If e hink back o o no i e inci le e can iden if o o ni ie o ge eam in ol ed in he e ea ch life c cle. If o o do ome hing oo ad anced o on' of a binding engagemen i h e ea ch. Again, I o ld no a me he e' malice in hi , b hone l he ill no nde and and h i ho ld be con ide ed o io i i ed in hei o n o k. A e go o a e he he ma i le el e can a k fo in ol emen f om eam . Think of he ne fe lide a b ilding block on each o he a he han an ei he o a oach. Befo e e ea ch ojec , o hi i hen o ' e iden if ing he e ea ch need and lanning fo he e ea ch. Yo an o be able o e he cene and b ild an nde anding fo ha e ea ch o ' e nning and h . If o ' e a he none age I o ld f ame i mo e a a mode
11. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 84 he e o ' e gi ing i ibili , b no eall hing fo i o d i ing fo an hing f he han ha . Yo e'll an o enco age ha c io i and in e e ha co ld lead o ele an in igh f om o eam. Wi h h, al ho gh o ' e mo likel cham ioning, o can a o ha e mo e abo he e ea ch oce i h o eam. Yo migh an o con ide ac i i ie like hel ing hem o k i h o o define he e ea ch e ion o de e mining hich a ici an o ec i . Yo 'll mo e likel be b ilding onge collabo a ion, o o ' e able o a o king mo e clo el oge he . Po en iall a ne ing i h od c manage and de igne . And a he a allel age o ' e f ll embedded in o he life c cle. Yo can di ide and con e oge he . D ing e ea ch ojec , i ' im o an o make e ha o ' e ha ing and gi ing i ibili o he o k ha o ' e doing and make e ha o eam a e being aken on ha e ea ch jo ne . In he ea l ha e o obabl a en' going o be ge ing man eam membe in e e ed in a e ion beca e again he ' e no going o nde and he al e of a ending. D ing he none and h ha e I o ld o aim o info m a m ch a o o ibl can. In i e ho e in e e ed b manage o o n e ec a ion on he le el of a end Abo igine o ge a e ea ch e ion . I fo nd ing a channel o o k o lo d can be eall good o ho e in e e ed. I ' a g ea a o gi e i ibili o o o k i ho oo m ch o e head. A he la e age once o eam a e mo e engaged i h e ea ch o 'll find o ha e con i en a endance a e ion . So hi i he e o can a a king fo mo e ac i e a ici a ion. Fo e am le, if I'm ge ing akeholde i ing no e , fi l beca e i kee hem engaged b i hel o nde and he a ea ha o akeholde a e io i i ing in hei e ion. I can be a g ea o o ni o a colla e a ing on he e ea ch jo ne .
12. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 85 Af e fini hing a e ea ch ojec , hi i he e o an o make e ha o ' e e ing o elf o ca e ha im ac . A he ea lie age of ma i o an ed o be mo e a ge ed o ho ho o ha e he kno ledge ga ha eam and indi id al ha e i h e ea ch. Remembe , he hole oin of he e ea lie ha e i o find he e ea ch ad oca e in o eam. And hi migh be h o gh a eall im le in igh ha an ad oca e can ha e i h hei o n eam. In he la e age mo e acce ibili and e ea ch o o he ojec . Yo can a me a he e age o ha e mo e eo le le e age fo hei o n o k, o o can foc le on elling he in igh b making e ha he igh in igh a e being a lied o he igh ojec . So e ea ch engagemen can mean man hing b a he end of he da he e i n' a one- i e-fi -all a oach. Yo need o be able o con ide hing like he le el of e ea ch ma i and ha o hink he be lace a e o engage h o gh he life c cle. Yo need o make e ha o ' e mee ing hem he e he a e on hei o n e ea ch jo ne o he can nde and he al e of e ea ch and ee he al e hi f e in e men . In a ing ha , he e a e ome hing o can do ha can be gene all a lied ac o diffe en le el of e ea ch ma i , all i h he len of ed cing he le el of i e h o gho o e ea ch ojec . Fi l , o elf in o eam' hoe , ha do he an and h ho ld he ca e? Thi i a g ea em a h e e ci e o nde and ha i d i ing o eam and ell o e ea ch e e ience o ma ch ha ' im o an o hem. Fo e am le, if o kno ha he ' e ge ing e e on mee ing , find o o ni ie o ha e ele an da a oin h o gh he oce ha o ld make hem look good in f on of hei o n bo e . Secondl , ake he lid off he e ea ch bo . I ' im o an o be an a en abo he
13. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 86 oce e and effo i ake o do e ea ch e eciall if o eam ha en' o ked i h e ea che befo e. The ma no nde and h i ake ime o do e ea ch and h o can' ha e e l i hin a eek of o a ing a ojec . The ame a ha o an o b ild em a h fo o he , o an o he o b ild em a h fo o he and he challenge . The good, he bad and he gl . Taking o eam on he jo ne , e eciall hen he e' b m can hel hem nde and o e ea ch oce , b can gi e hem o o ni ie o hel o i h e ea ch a ell. Fo e am le, if o ' e ha ing challenge i h ec i ing, ma be o akeholde a e a a e of o he channel ha o co ld o en iall a in o. Thi i obabl he mo ncomfo able e ea ch, ha ing befo e o f ll a ic la ed o in igh . Ho e e o ' e o king a a eam, no an indi id al e ea che . I ' im o an ha o o king o lo d and inkling ha o ' e lea ning he e e o can, e en if i ' no f ll ba ed. Thi i g ea o a nde anding ha e ona e and doe n' e ona e i h o eam. Thi can hel o . Fo e am le, I a on a ojec he e one of he e finding a a o nd he e cei ed acc ac of da a on a la fo m. In alking i h an enginee di ec o , he flagged ha he o d acc a e a a flag o d. Wha hi mean ha I co ld do a ef ame hi finding in a a o ill f ndamen all ha e ha co e in igh b o ld no com le el de ail m e en a ion. Addi ionall , make in igh dige I belie e and ea o ac ion. So ome eal alk. Yo ha e o be comfo able ha no-one o ide of he e ea ch i obabl going o ead o e ea ch e o . The main hing ha akeholde ca e abo f om o e ea ch and i going o be nde anding ha ac ion ho ld I ake. In igh ho ld be a ic la ed in a a ha ' ea o nde and, ele an o o eam b acc a e o he e ea ch o come. One a oach i o e ind c i e ea oning o
14. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 87 ha e o in igh and o come a he a of hen o ' e doing o e o o o akeholde no ha o e ec in he e of o e ea ch. The o he hing o can con ide i an a omic in igh a oach, he e each in igh i di c e e in i elf. If o don' ha e a high le el of ma i i can be ha d fo o o ge akeholde o con aining he a he o k i h e ea ch. Yo need o be able o make e ha o can clea l de ign. Tha define ... al o ed a ell. Finall , make momen ha ma e o o eam. Fo ho e engaging in e ea ch, ei he di ec l b a ending a e ion o indi ec , he e ill al a be a ligh b lb mo e, all an in igh o a da a oin . Ha ing o eam a end e ea ch e ion and hea ing di ec l f om o c ome i inc edibl ef l and im o an . The e momen can be ome hing ha a c ome ha e o i change hei a of hing billion a od c . Beca e f ndamen all o ha e o ge o akeholde o ca e abo e ea ch o o ' e able o c ea e im ac . E e one i going o ha e diffe en io i ie , e e one' al ead e b , o i ' all abo finding he igh combina ion of elemen o e onali e he a o make e o e ea ch ill e ona e i h o eam. On he fli ide if o ' e a a high le el of e ea ch in o o gani a ion, o ' e mo likel going o ha e mo e demand fo e ea ch. I ' a e o gh challenge o ha e. So ho do o choo e hich e ea ch ojec ion o o k on. I kno hi i going o o nd e ob io , b a e ea che ho ld onl o k on he mo im ac f l e ea ch ojec a ailable in hei o gani a ion. I can be ea ie and m ch mo e comfo able o o k on he malle o mo e ac ical e ea ch ojec , b if o ' e no o king in e ice of o goal , o can ge bogged do n in he e mall a k . Ho do o choo e hich ojec o n? I'm e man of o ha e o ked i h im o an ma i e befo e. The challenge ill hink mo e ea che hink hei ojec i im o an . Infl ence i e
15. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 88 aigh fo a d. Ho m ch i hi going o im ac od c a eg o OKR . Fo ambig i ho m ch o ho li le cla i i he e in he od c ace. Yo a e going o be able o c ea e mo e im ac c ea ing cla i f om f ine . I o ld io i i e ambig i hen de e mining hich ojec o d i e m elf. Mo likel he e ill be mo e on he fo nda ional ide b i hel o o o k he e he e i he mo need fo e ea ch cla i o mo e fo a d. The lo e infl ence ojec , he e a e g ea o o ni ie o hel clo e kno ledge ga ac o he o gani a ion. The e e of ojec obabl al o need an a e men o de e mine he he he e' a a o con olida e hem. On he fli ide, if he e' a ojec ha ha lo ambig i ie o b i no infl en ial i ill obabl no be o h nning. I migh be o h con ide ing if e ea ch e ion can be an e ed b e i ing kno ledge, da a o inco o a ed in o e i ing e ea ch ini ia i e . Al ho gh i ma feel co n e -in i i e o be o en o hel ing e e one, i ' im o an o... o king on lo e infl ence o aigh fo a d ojec can dil e o abili o c ea e a ne oin of ie o hel d i e c ome cen ic change in o eam. Unde anding he le el of infl ence and ambig i i h e ea ch ojec , he e a e obabl a fe o he . Fi l , he co e of he e ea ch ojec ho ld be c al clea i h a li le ambig i a ell. Thi ill hel o colleag e feel mo e confiden ha he e ea ch o come ill o kno ledge ga ha he ha e and make e o and o colleag e ha e a g ea e nde anding of he ojec . Secondl , o ha e an o e fea ible ime line fo hi e ea ch. The ime line ho ld be ome hing like 120i h e , no oo acc a e of he ime line ha o o ld e ec if a e ea che a o n he ojec hem el e . Mo likel o akeholde ill no io i i e e ea ch in he ame a o do, e eciall if he ha e o he commi men o io i ie . The ill ee
16. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 89 e ea ch a nice o ha e a he han ing in he igo and effo ha o o ld do. Again he e i n' bad en behind hi b again he obabl don' nde and ho long ome e ea ch e ake. Fo e am le, I' e been o king in e ea ch fo a hile and o hen I do m io i ie and m li , m eam a e i e had a I'll b ffe o a mon h j fo a ici an ec i men and e en mo e i ed hen I ac all need all of ha ime j o ec i . Ho e e , o an o make e he ' e cce f ll able n he e ea ch, b e ending he ime line o can gi e hem he b ea hing oom o mee an b oade dead line he ma ha e, i ho ha ing a nega i e e e ience o ime c nch o a d he end of he ojec . Addi ionall ojec ha b ild on e i ing kno ledge can be ef l o delega e. Thi can na o he o e all co e of ha need o be e ea ched. Thi can be ind . Ba icall hi hel o ide a lo mo e cla i o ha need o be e ea ched hile al o... finall o need o make e ha he ojec can be e fo cce i h limi ed g idance f om o o o he e ea che . Le hem fail fo a d. Fo o colleag e ha a e nning hei o n e ea ch ojec fo he fi ime, i ' obabl be o ela i el aigh fo a d me hodologie , a he han mo e com le me hodologie . Tem la e can be a good o o ni he e o o ide no g idance o a eam if needed. The o he co n e in i i e hing o con ide i o need o lea n o a no. Thi i ano he a o an o e en he dil ion of he im ac in o e ea ch. Like, don' ge me ong, I'm no gge ing o go in o mee ing on a Monda and o eel kno hen e e one a he ha e a e ea ch o o ni . A lea o nde and mo e he he he lea n ho ld be done o no , he he i ' o o omebod el e nning he lea n. The fi ime o con ide no i hen o don' hink a ojec ill be cce f l. Thi can be ba ed on an hing like he co e, ime line
17. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 90 o a ici an . I ' of en be o be f on . Again, i ' be e o ha e no in igh han bad in igh . If o don' an o o igh a no o omeone, o obabl an o o k i h o eam on nde anding ha ade-off o can make. Thi co ld be ed cing he co e, inc ea ing he ime line, ha ing mo e fle ibili on a ici an . The ne ime o con ide no i hen he e' al ead a lo of e i ing kno ledge a o nd he o ic. Some ime i ' beca e o colleag e i n' a a e of e ea ch. Some ime beca e e i ing lea n doe n' f ll co e he e ion omeone ha . In he e ca e , o enco age o colleag e o look a he e io e ea ch and come back i h mo e ecific e ea ch e ion ba ed on he da a and e ea ch e ie ed. In ome ca e o ma fine he no longe need o do he e ea ch beca e hei e ion ha e been an e ed b ha e al ead kno . The la ime o con ide no i hen he e' al ead a high le el of confidence in he o ic o o come. F om m e e ience, man ojec manage o de igne an o ha e 100% confidence befo e he la nch i . Reali icall hi i im o ible. Yo can do all of he e ea ch, e all of he hing and he e can ill be an ne ec ed o come. If o eam i coming o o an ing o alida e ome hing, chance a e ha he obabl al ead ha e a ela i el high le el of confidence ha he ' e doing and ing ome hing in f on of c ome i mo e he e o check he bo . Re ea ch ho ld no be he e o check he bo and i limi he amo n of im ac e can ha e in an o gani a ion . In he e ca e I eall enco age m eam o m g and n i h ha he ha e beca e o ' e going o lea n a lo mo e f om a li e od c han an inc emen al inc ea e f om an nde anding f om e ea ch. E e one ha n e ea ch ho ld be cce f l and c ea e im ac . E en if i ' no o nning he e ea ch i elf, each o o ni
18. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 91 fo e ea ch i an o o ni o c ea e im ac . The mo e eo le in o o gani a ion ha ha e a o i i e e l , he mo e likel he a e o inc ea e o o e all e ea ch ma i . F ndamen all c ea ing e ea ch im ac i going o ake ime and effo and ill ne e be ome hing ha ' e e l o e . Some ime o 'll ake o e fo a d, ome da a e back, b he mo e ha o e e e e he mo e benefi o 'll be able o eali e. Some ime eeing ho e benefi i going o ake ime and i can be di co aging if o ' e no eeing change o im ac a fa a o ho ed. In m ca ee he e' been len of ime I o ked on ojec no o ee he im ac n il a ea af e I o ked on ome hing, o o need o celeb a e e e mall e fo a d. Someone a ked o abo e ea ch, omeone efe enced o , i i defini el ime o celeb a e. E en hen o ake ho e e back, hink of hem a lea ning o o ni ie , no fail e . The ime I' e lea ned he mo a e hen I' e made mi ake . I enco age o o e and lea n. Yo ha e o gi e o elf e mi ion o fail. Yo ea in o o lea n. Beca e c ea ing im ac h o gh e ea ch i a ma a hon, i ' no a in . I ' an inc edibl ha d e e ience ha e i e o o ha e g i and e ilience b o 'll be o g a e o ' e aken ho e fi e . So o mma i e ha I' e ha ed oda , fi l he e ho ld be no i e in e ea ch, ho he im ac of o e ea ch b mi iga ing b ine i k. Mee o eam he e he a e on hei o n e ea ch jo ne , make o akeholde ca e abo e ea ch and c ea ing e ea ch im ac i a ma a hon no a in . And o clo e, I j an ed o ha e hi onde f l o e b Benjamin F anklin: ( ead ). Thank o o m ch fo o ime oda e e bod , I ho e o lea ned ome hing ne and looking fo a d o he e of he confe ence.