Tackling socio-technical complexity in the heart of your team @ AgileNCR

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Tackling Socio-Technical Complexity in the heart of your team Kenny Baas-Schwegler & Evelyn van Kelle Photo by Matt Noble on Unsplash @EvelynvanKelle @kenny_baas

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Photo by Alex Kotliarskyi on Unsplash @EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas Photo by Alex Kotliarskyi on Unsplash

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@EvelynvanKelle @kenny_baas Photo by NESA by Makers on Unsplash

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5 @EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas Photo by NESA by Makers on Unsplash Sunken Cost Fallacy: Why change now? We’ve already wasted so much money.

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8 @EvelynvanKelle @kenny_baas Autonomy has become compulsive, we need to remember we are still tribal creatures that require tribale safety. -Danielle Braun

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Photo by Timon Studler on Unsplash Investments in technology are also investments in people, and these investments will make our technology process more sustainable Nicole Forsgren @EvelynvanKelle @kenny_baas

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Socio-technical systems Photo by frank mckenna on Unsplash Complex organizational approach that recognizes the interaction between people and technology in workplaces @EvelynvanKelle @kenny_baas

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DevOps: Shifting the burden to the intervenor Photo by Wil Stewart on Unsplash @EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas

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Cargo Cult @EvelynvanKelle @kenny_baas

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Photo by Patrick Tomasso on Unsplash You should certainly take universally useful principles (...) you need to also be mindful of how your culture will react / respond. Simon Wardley “ @EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas Open oﬃce space to improve communication @EvelynvanKelle @kenny_baas

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Socio-technical Complexity Result in losing: The big picture, the sense, a shared understanding, vision & mobilization Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas https://www.lix.polytechnique.fr/~golden/sociotechnical.html

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Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas Socio-technical complexity is the result of ➔ Technical aspects ➔ Cognitive aspects ➔ Social aspects ➔ The interrelations of the three

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Photo by Nicolas Thomas on Unsplash Technical aspect @EvelynvanKelle @kenny_baas

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resource: Agile42 @EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas

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23 @EvelynvanKelle @kenny_baas

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Cognitive bias Cognitive aspect @EvelynvanKelle @kenny_baas

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Photo by Jean-Frederic Fortier on Unsplash The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information George A. Miller “ @EvelynvanKelle @kenny_baas

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27 @EvelynvanKelle @kenny_baas

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28 @EvelynvanKelle @kenny_baas

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29 How many beans? @EvelynvanKelle @kenny_baas

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30 @EvelynvanKelle @kenny_baas

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31 How many beans? @EvelynvanKelle @kenny_baas

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32 @EvelynvanKelle @kenny_baas

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33 How many beans? @EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas

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35 Visual collaboration tools @EvelynvanKelle @kenny_baas

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Creating a shared sense of reality Photo by Matt Noble on Unsplash @EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas foto: Hideta Nagai) credit: Corporate tribe book by Danielle Braun, Jitske Kramer @EvelynvanKelle @kenny_baas Social aspect

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Fundamental Attribution Error @EvelynvanKelle @kenny_baas

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@EvelynvanKelle @kenny_baas Photo by Kevin Erdvig on Unsplash credit: Corporate Tribe by Danielle Braun, Jitske Kramer Meetings as campﬁres Social aspect

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@EvelynvanKelle @kenny_baas Accurate vs Completeness

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@EvelynvanKelle @kenny_baas Accurate vs Completeness

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@EvelynvanKelle @kenny_baas Accurate vs Completeness

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@EvelynvanKelle @kenny_baas Accurate vs Completeness

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@EvelynvanKelle @kenny_baas credit: human dimensions

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@EvelynvanKelle @kenny_baas credit: human dimensions

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@EvelynvanKelle @kenny_baas credit: Danielle Braun

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@EvelynvanKelle @kenny_baas Who does this?

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@EvelynvanKelle @kenny_baas Photo by Jay Wen on Unsplash Check-in / Check-out

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When you start judging, you stop listening and learning. Photo by Jeﬀ Qian on Unsplash @EvelynvanKelle @kenny_baas

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Tackling socio-technical complexity ➔ Use the Cyneﬁn framework as a sense-making device to aid decision-making. ➔ Be aware of cognitive bias and visualise complexity to maintain a shared understanding. ➔ Have meetings as campﬁres to increase understanding and lower assumptions. @EvelynvanKelle @kenny_baas

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@kenny_baas #CatTax @kenny_baas Baasie.com xebia.com/blog/author/kbaas/ https://speakerdeck.com/baasie @EvelynvanKelle [email protected] https://www.evelynvankelle.com Leave the judging to cats.